Are you ready to take your career to the next level in the dynamic world of financial technology? We’re looking for an enthusiastic Customer Success Analyst (m/v/x) to join a talented team in Amsterdam. This is a fantastic opportunity to work in an international environment that helps channel investments into impactful projects and businesses. If you’re driven, detail-oriented, and have a knack for client relationship management, this role could be your perfect match.

YOUR ROLE:

As a Customer Success Analyst based in Amsterdam, you will play an essential role in ensuring clients maximize the value of the company’s platform. From onboarding to active usage, you’ll act as a facilitator to train, support, and empower customers as they navigate the system.
You’ll work directly with the Customer Success Manager and collaborate on onboarding processes, training activities, feedback collection, and maintaining client relationships across the financial sector. You’ll also assist in project management and troubleshooting common issues, bridging client needs with platform improvements.

KEY RESPONSIBILITIES:

• Customer Communication: Proactively respond to inquiries via email, chat, and phone, building trust-driven relationships with clients. Ensure clients understand core aspects of the platform and provide basic troubleshooting support.
• System Onboarding: Support new customers by guiding them through the onboarding process and system setup.
• Training Sessions: Conduct training sessions, assist with presentations, and create user-friendly documentation like FAQs and how-to guides.
• Feedback Loop: Gather client feedback and ensure it is communicated effectively within the organization.
• Administrative Tasks: Manage scheduling, client data organization, and meeting preparations.
• Project Management Support: Play an active role in ensuring projects follow timelines and deliverables.
• Data Entry: Maintain accurate, up-to-date records about client interactions and usage patterns.