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Network and Technology Operations Analyst (Customization Journey) at Arctic Wolf
, , Australia - Full Time
Skills Needed
Technical Troubleshooting, Problem Solving, Customer Support, Network Operations, Configuration Management, Cloud Technologies, Scripting Languages, Network Security, Linux, Windows, Mac Operating Systems, Firewalls, Ids/Ips, Active Directory, Virtual Environments, Communication Skills
Specialization
Candidates should have 6 months to 2 years of relevant experience in a security or networking role, along with basic knowledge of networking concepts and customer-facing support experience. A relevant education background or industry certifications are also preferred.
Waste Coordinator, Environmental Assurance and Protection - Field at Amazon Commercial Services Pty Ltd
Jandakot, Western Australia, Australia - Full Time
Skills Needed
Regulatory Requirements, Outlook, Environmental Science, Amazon, Operations, Communication Skills, Excel, Environmental Compliance
Qualification
Diploma
STAR (Student Training and Rotation) Program Intern - Canberra at SAP
Deakin ACT 2600, , Australia - Full Time
Skills Needed
English, Instructions, Database, Soft Skills, Communication Skills, It, Personal Development, Time Management, Leadership, Analytics, Technology, Sap, Competitive Advantage
Specialization
Business, IT
Qualification
Graduate
Defence Consultants | Air, Space and Joint Domains - Melbourne at Downer Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Itar
Qualification
Graduate
IMMEDIATE EXPERIENCED CASUAL TECH SAVVY MERCHANDISER- KOTARA, NSW at AUSTRALIAWIDE Solutions
Kotara NSW 2289, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PR Account Manager, Brand HYBRID — FULL-TIMESYDNEY / MELBOURNE at Edelman
Sydney, New South Wales, Australia - Full Time
Skills Needed
Creativity, Teams, Presentation Skills, Integrated Marketing, Influencer
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Casual Cert3 and Diploma Childcare Educator's | Blue Mountains at KU Childrens Services
Faulconbridge, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Qualified educators with a certificate iii advanced diploma or bachelor of education in early childhood.
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Delivery and Change Coordinator - Processing & Equipment Engineer at Australian Red Cross Lifeblood
Alexandria, New South Wales, Australia - Full Time
Skills Needed
Equipment Commissioning, Project Engineering, Process Engineering, Health And Safety Risk Assessment, Communication Skills, Stakeholder Collaboration, Influencing Skills, Analytical Skills, Problem Solving Skills, Organizational Skills, Microsoft Office, Concurrent Activity Management
Specialization
Proven experience in equipment commissioning and project engineering in a regulated environment is essential. Strong communication, organizational, and problem-solving skills are also required.
Experience Required
Minimum 5 year(s)
Business Banker, Small Business Banking (Gold Coast, Queensland) at Commonwealth Bank
Helensvale, Queensland, Australia - Full Time
Skills Needed
Commercial Lending, B2b Sales, Financial Analysis, Commercial Acumen, Interpersonal Skills, Stakeholder Engagement, Customer Engagement, Pipeline Management, Customer Contact, Small Business Knowledge, Home Lending Exposure, Fsra Tier 2 Accreditation, Credit Approval Authority, Cert Iv In Banking Services
Specialization
Candidates should have experience in commercial lending or B2B sales, along with strong financial analysis skills and commercial acumen. A passion for Small Business customers or direct experience in running a Small Business is also desired.
Experience Required
Minimum 2 year(s)
Health and Biomedical Fundraising Team - Expressions of Interest at Griffith University
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Fundraising, Business Development, Major Gifts, Grants, Philanthropic Funding, Donor Relations, Planned Giving, Capital Campaigns, Endowments, Engagement Strategies, Solicitation Strategies, Collaboration, Research, Teaching, Health Sciences, Medical Research
Specialization
Candidates should hold relevant tertiary qualifications and have proven experience in fundraising or business development within relevant sectors. Demonstrated experience in securing major gifts and knowledge of fundraising strategies is essential.
Experience Required
Minimum 5 year(s)
Registered Nurse - Infection Prevention and Control Coordinator at Healthscope
Sydney, New South Wales, Australia - Full Time
Skills Needed
Infection Control, Leadership, Communication, Data Analysis, Report Writing, Auditing, Vaccination, Training, Collaboration, Quality Improvement, Clinical Expertise, Proactive Approach, Compliance, Surveillance, Public Health, Kpi Monitoring
Specialization
Current AHPRA registration as a Registered Nurse and a minimum of 4 years of clinical nursing experience are essential. Strong leadership and communication skills, along with relevant qualifications in infection control, are also required.
Experience Required
Minimum 5 year(s)
Defence Consultants | Air, Space and Joint Domains - Williamtown at Downer Group
Williamtown, New South Wales, Australia - Full Time
Skills Needed
Itar
Qualification
Graduate
Assistant Retail Store Manager | Dotti | Northland (Part-time) at The Just Group
North Melbourne, Victoria, Australia - Full Time
Skills Needed
Leadership, Customer Service, Retail
Qualification
Graduate
Manager Family and Community Counselling Services (P0016) - Copy at Centacare North Queensland
Townsville, Queensland, Australia - Full Time
Skills Needed
Performance Management, Service Delivery, Social Sciences, Team Management, Psychology
Specialization
Social sciences psychology or behavioural sciences or a combination of relevant qualifications and/or experience
Qualification
Graduate
We’re Hiring | Souffle Japancakes / Kitchen hand : Greenslopes at Souffle Japancakes
GQ4, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Associate Nurse Unit Manager (ANUM) - Oncology and Haematology at Cabrini Health
Malvern, Victoria, Australia - Full Time
Skills Needed
Quality Patient Care, Performance Management
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Integration Specialist - Telco and PSN Delivery (18-month FTC) at BAI Communications
Homebush NSW 2140, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experienced Analyst | Operate and Regulatory Advisory | Melbourne at Deloitte
Melbourne VIC 3000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Tyre Fitter - Western and Northern Suburbs of greater Melbourne at Bridgestone Australia
TV3, , Australia - Full Time
Skills Needed
Customer Service
Qualification
Graduate
Office Administrator/Receptionist(Bilingual Mandarin & English) at Award Global
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Mandarin, English, Office Administration, Interpersonal Skills
Specialization
Administrative management business secretarial studies or related field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Network and Technology Operations Analyst (Customization Journey) at Arctic Wolf
, , Australia -
Full Time


Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Troubleshooting, Problem-Solving, Customer Support, Network Operations, Configuration Management, Cloud Technologies, Scripting Languages, Network Security, Linux, Windows, Mac Operating Systems, Firewalls, IDS/IPS, Active Directory, Virtual Environments, Communication Skills

Industry

Computer and Network Security

Description
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Network and Technology Operations Analyst (Customization Journey) to be a part of making this happen. About the Role Arctic Wolf is looking to hire a Network and Technology Operations Analyst (Customization Journey). The Network and Technology Operations Analyst (Customization Journey) manages in-coming operational issues and works with the Security Services team to provide post-incident remediation activities. As a Network and Technology Operations Analyst, you will: Drive optimization of customers environments post onboarding to establish a baseline security posture to start the customer on their security journey. Work closely with customers to create a basic configuration and help educate the customer on the use of the platform. Remediate missing or incorrectly configured elements of the platform to ensure the customer is deriving value from the AW platform. Work closely with Onboarding and Concierge teams to ensure customers decrease time to value. Analyze incoming operational events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately. Leverage education and training to identify correlations or trends in customer environments to determine if behavior is expected. Own overall technical outcome and direction for the case for the customer, with authority to guide less experienced Triage team members in support tasks and participation in customer interactions. Review customer configurations to ensure that the system is operating effectively. Independently investigate or update more complex configurations based on identified customer needs. Troubleshoot and resolve operational health of sensors and scanners in customer environments. Resolve cloud sensor configuration and communication issues. Review customer requests including but not limited to requests for information, additional input or suggestions on next steps independently within area of expertise using your knowledge and engage the other experts within other disciplines to resolve matters appropriately as required to resolve issues quickly. Conduct quality reviews on outgoing tickets, engagements, and at a system level looking for areas of improvement. Provide input to management based on findings. Advise peers and receive input on how to provide a better customer experience. Manage and monitor ticket queues to ensure timely and efficient resolution of issues. Coach and mentor other team members based on expertise, handling customer calls and escalations at any time required. Participate in a 24x7 shift schedule as required. Additional responsibilities include: Support customers experiencing difficulties with our products via phone and online support tools. Triage customer requests, apply playbook driven solutions, document any new issues that are found with troubleshooting to solutions. Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective handling of customer found issues and running them to solution. Understand the processes and systems Arctic Wolf uses, this will be critical in helping customers in support requests. Provide after-hours coverage for emergency situations We are looking for someone who has most of the following: Approaches all issues with a sense of ownership and accountability Intermediate Technical Troubleshooting and problem-solving skills Can communicate technical ideas effectively to individuals or small teams Ability to work effectively within team and adjacent teams Can identify, analyze, evaluate, and solve complex challenges. Effectively assesses and interprets information, identifying patterns and trends to inform decision-making and problem-solving Effectively balances time between ticket work and driving resolution within the R&D teams. Focus on efforts to get the customer the technical answer Can prioritize, manage, align and optimize tasks and activities with goals and strategy as well as expectations with other internal teams (where relevant) Minimum Qualifications Relevant education could include university degree, college diploma, or industry certifications. 6 months-2 years relevant experience in a security/networking role Basic Knowledge of and/or experience working with the following: CCNA, Network+ or equivalent Strong understanding of DHCP, DNS and VLANs Network operations center experience Customer facing support experience Basic understanding of PowerShell, bash, or other scripting languages Network Routing and Switching knowledge Virtual environment experience with VMware or Hyper-V Firewalls and IDS/IPS Linux, Windows, Mac operating systems Windows and Active Directory Network and Security Auditing Cloud technologies including AWS, Azure MCSE or Active Directory MCP certificates an asset Deployment tools such as GPO, SCCM, Intune, or Jamf On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: · Equity for all employees · Flexible time off and paid volunteer days · Training and career development programs · Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services · Robust Employee Assistance Program (EAP) with mental health service · Fertility support and paid parental leave · Superannuation Fund that Arctic Wolf pays into Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations. At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing recruiting@arcticwolf.com.
Responsibilities
The Network and Technology Operations Analyst manages incoming operational issues and collaborates with the Security Services team for post-incident remediation activities. This role involves optimizing customer environments post-onboarding and ensuring effective system operation through troubleshooting and configuration management.
Network and Technology Operations Analyst (Customization Journey) at Arctic Wolf
, , Australia - Full Time
Skills Needed
Technical Troubleshooting, Problem Solving, Customer Support, Network Operations, Configuration Management, Cloud Technologies, Scripting Languages, Network Security, Linux, Windows, Mac Operating Systems, Firewalls, Ids/Ips, Active Directory, Virtual Environments, Communication Skills
Specialization
Candidates should have 6 months to 2 years of relevant experience in a security or networking role, along with basic knowledge of networking concepts and customer-facing support experience. A relevant education background or industry certifications are also preferred.
Waste Coordinator, Environmental Assurance and Protection - Field at Amazon Commercial Services Pty Ltd
Jandakot, Western Australia, Australia - Full Time
Skills Needed
Regulatory Requirements, Outlook, Environmental Science, Amazon, Operations, Communication Skills, Excel, Environmental Compliance
Qualification
Diploma
STAR (Student Training and Rotation) Program Intern - Canberra at SAP
Deakin ACT 2600, , Australia - Full Time
Skills Needed
English, Instructions, Database, Soft Skills, Communication Skills, It, Personal Development, Time Management, Leadership, Analytics, Technology, Sap, Competitive Advantage
Specialization
Business, IT
Qualification
Graduate
Defence Consultants | Air, Space and Joint Domains - Melbourne at Downer Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Itar
Qualification
Graduate
IMMEDIATE EXPERIENCED CASUAL TECH SAVVY MERCHANDISER- KOTARA, NSW at AUSTRALIAWIDE Solutions
Kotara NSW 2289, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PR Account Manager, Brand HYBRID — FULL-TIMESYDNEY / MELBOURNE at Edelman
Sydney, New South Wales, Australia - Full Time
Skills Needed
Creativity, Teams, Presentation Skills, Integrated Marketing, Influencer
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Casual Cert3 and Diploma Childcare Educator's | Blue Mountains at KU Childrens Services
Faulconbridge, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Qualified educators with a certificate iii advanced diploma or bachelor of education in early childhood.
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Delivery and Change Coordinator - Processing & Equipment Engineer at Australian Red Cross Lifeblood
Alexandria, New South Wales, Australia - Full Time
Skills Needed
Equipment Commissioning, Project Engineering, Process Engineering, Health And Safety Risk Assessment, Communication Skills, Stakeholder Collaboration, Influencing Skills, Analytical Skills, Problem Solving Skills, Organizational Skills, Microsoft Office, Concurrent Activity Management
Specialization
Proven experience in equipment commissioning and project engineering in a regulated environment is essential. Strong communication, organizational, and problem-solving skills are also required.
Experience Required
Minimum 5 year(s)
Business Banker, Small Business Banking (Gold Coast, Queensland) at Commonwealth Bank
Helensvale, Queensland, Australia - Full Time
Skills Needed
Commercial Lending, B2b Sales, Financial Analysis, Commercial Acumen, Interpersonal Skills, Stakeholder Engagement, Customer Engagement, Pipeline Management, Customer Contact, Small Business Knowledge, Home Lending Exposure, Fsra Tier 2 Accreditation, Credit Approval Authority, Cert Iv In Banking Services
Specialization
Candidates should have experience in commercial lending or B2B sales, along with strong financial analysis skills and commercial acumen. A passion for Small Business customers or direct experience in running a Small Business is also desired.
Experience Required
Minimum 2 year(s)
Health and Biomedical Fundraising Team - Expressions of Interest at Griffith University
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Fundraising, Business Development, Major Gifts, Grants, Philanthropic Funding, Donor Relations, Planned Giving, Capital Campaigns, Endowments, Engagement Strategies, Solicitation Strategies, Collaboration, Research, Teaching, Health Sciences, Medical Research
Specialization
Candidates should hold relevant tertiary qualifications and have proven experience in fundraising or business development within relevant sectors. Demonstrated experience in securing major gifts and knowledge of fundraising strategies is essential.
Experience Required
Minimum 5 year(s)
Registered Nurse - Infection Prevention and Control Coordinator at Healthscope
Sydney, New South Wales, Australia - Full Time
Skills Needed
Infection Control, Leadership, Communication, Data Analysis, Report Writing, Auditing, Vaccination, Training, Collaboration, Quality Improvement, Clinical Expertise, Proactive Approach, Compliance, Surveillance, Public Health, Kpi Monitoring
Specialization
Current AHPRA registration as a Registered Nurse and a minimum of 4 years of clinical nursing experience are essential. Strong leadership and communication skills, along with relevant qualifications in infection control, are also required.
Experience Required
Minimum 5 year(s)
Defence Consultants | Air, Space and Joint Domains - Williamtown at Downer Group
Williamtown, New South Wales, Australia - Full Time
Skills Needed
Itar
Qualification
Graduate
Assistant Retail Store Manager | Dotti | Northland (Part-time) at The Just Group
North Melbourne, Victoria, Australia - Full Time
Skills Needed
Leadership, Customer Service, Retail
Qualification
Graduate
Manager Family and Community Counselling Services (P0016) - Copy at Centacare North Queensland
Townsville, Queensland, Australia - Full Time
Skills Needed
Performance Management, Service Delivery, Social Sciences, Team Management, Psychology
Specialization
Social sciences psychology or behavioural sciences or a combination of relevant qualifications and/or experience
Qualification
Graduate
We’re Hiring | Souffle Japancakes / Kitchen hand : Greenslopes at Souffle Japancakes
GQ4, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Associate Nurse Unit Manager (ANUM) - Oncology and Haematology at Cabrini Health
Malvern, Victoria, Australia - Full Time
Skills Needed
Quality Patient Care, Performance Management
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Integration Specialist - Telco and PSN Delivery (18-month FTC) at BAI Communications
Homebush NSW 2140, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experienced Analyst | Operate and Regulatory Advisory | Melbourne at Deloitte
Melbourne VIC 3000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Tyre Fitter - Western and Northern Suburbs of greater Melbourne at Bridgestone Australia
TV3, , Australia - Full Time
Skills Needed
Customer Service
Qualification
Graduate
Office Administrator/Receptionist(Bilingual Mandarin & English) at Award Global
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Mandarin, English, Office Administration, Interpersonal Skills
Specialization
Administrative management business secretarial studies or related field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
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