IMPLEMENTATION ASSOCIATE

Are you looking to make an impact and be part of shaping the future of healthcare?
At Semble, we’re transforming private healthcare with our SaaS clinical system. Already trusted by thousands of clinicians and used in the care of over 8 million patients, we’re the UK market leader in private primary care and the fastest-growing practice management software provider. Backed by leading investors—including Mercia Ventures, Octopus Ventures, and Smedvig Ventures—we’re scaling rapidly, and we need an exceptional Implementations Associate to drive impact at the enterprise level.
At Semble, our team is proud to unite under strong cultural drivers:
Impact - We do work that matters.
Collaboration – We are in it together.
Human touch – We care deeply.
This role can be fully remote in the UK and EU (with occasional travel to our London office) within +/- 2 hours of the GMT time zone. We are unfortunately not able to consider candidates located outside these locations and time zones at this stage.

WHAT WE ARE LOOKING FOR

• 1+ years of experience in a customer-facing or operations role, ideally within SaaS or implementation support
• A process driven mindset that thrives on structure and creating scalable, repeatable workflows
• Highly organised with the ability to manage multiple tasks and projects efficiently and concurrently
• Customer oriented, always striving for the best outcome for the customer and empathising with their needs
• A detail-oriented person who ensures accuracy in all documentation and tasks
• Strong documentation and workflow creation skills, with an ability to standardise processes for scalability
• A problem solver who proactively identifies process pain points and finds innovative solutions
• Ability to collaborate across teams, acting as a bridge between them (CSMs, Implementation and Product)
• Comfortable working autonomously in a fast-paced, rapidly changing environment
• A curious and process-focused mindset, always looking for ways to improve efficiency
• You can demonstrate your proactive approach to self-development

WHAT YOU WILL BE DOING

Reporting to our Head of Delivery, you will be part of the Implementation team, working closely with the Implementation Managers and Customer Success teams to deliver seamless onboarding experiences for new customers.
You’ll be responsible for configuring the Semble platform to each customer’s needs, ensuring high-quality standards and alignment with best practices. By removing bottlenecks and accelerating onboarding, you’ll help customers realise value faster - allowing them to focus on patient care.

RESPONSIBILITIES:

• Building templates and configuring system settings
• Setting up integrations
• Maintaining accurate records and documentation
• Managing time effectively, planning workload efficiently, and proactively flagging any potential delays in scheduled work
• Continuously improving processes to streamline onboarding