Introduction: Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview: The Senior Global Implementation and Solution Design Manager is responsible for the oversight of the implementation of global logistics solutions for key customers. This role facilitates the seamless onboarding of new business, process standardization, and operational excellence across regions. This role will collaborate and create a 3-5 year plan with internal stakeholders, including sales, operations, IT, and account management, to design scalable and efficient solutions that meet customer requirements. Responsibilities:

• Project Planning and Execution: Create and implement detailed plans for project execution, including timelines, milestones, and risk management strategies. Efficiently manage project teams, timelines, and resources to ensure a smooth transition from sales to operations.
• Customer Relationship Management: Maintain accurate customer account data and contact information. Focus on retaining and strengthening customer relationships through routine account servicing, including account setup and activation services.
• Implementation Leadership: Lead the comprehensive implementation of global customer accounts, ensuring timely, within-scope, and budget-compliant project delivery. Serve as the main point of contact for clients throughout the implementation phase, cultivating strong connections with key stakeholders.
• Team and Cross-Functional Management: Guide and nurture a team of implementation specialists and solution designers. Oversee cross-functional teams (Operations, IT, Finance, and Compliance) to ensure all requirements are fulfilled before go-live.
• Continuous Improvement: Establish and monitor key performance indicators (KPIs) to assess the success of implementations and promote ongoing improvement. Gather and analyze customer feedback to inform the continuous enhancement of customer care services.
• Documentation and Training: Develop and maintain thorough documentation for all implementations, including SOPs, process flows, and training materials. Conduct training sessions for internal teams and customers on new processes and technology platforms.
• Work closely with sales and account management to provide pre-sales solution support, including RFP responses and
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications: Education

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field (Required) or
• Master’s Degree in Business Administration, Supply Chain, Logistics, or a related field (Preferred)

EXPERIENCE

• 7+ years of experience in logistics, freight forwarding, or supply chain management, with a strong focus on solution design and implementation. (Required) and
• 5+ years of experience in people management (Required)

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of CargoWise, Infor Nexus, SAP, or similar logistics platforms High
• Experience with change management and process improvement initiatives High
• Experience with EDI/API integration, transport management systems (TMS), and visibility platforms High
• Strong project management skills (PMP, Agile, or Lean Six Sigma certification is a plus) High
• Understanding of global trade compliance and customs regulations High
• Excellent communication, negotiation, and stakeholder management skills High
• Ability to work in a fast-paced, global environment with competing priorities High

• Project Planning and Execution: Create and implement detailed plans for project execution, including timelines, milestones, and risk management strategies. Efficiently manage project teams, timelines, and resources to ensure a smooth transition from sales to operations.
• Customer Relationship Management: Maintain accurate customer account data and contact information. Focus on retaining and strengthening customer relationships through routine account servicing, including account setup and activation services.
• Implementation Leadership: Lead the comprehensive implementation of global customer accounts, ensuring timely, within-scope, and budget-compliant project delivery. Serve as the main point of contact for clients throughout the implementation phase, cultivating strong connections with key stakeholders.
• Team and Cross-Functional Management: Guide and nurture a team of implementation specialists and solution designers. Oversee cross-functional teams (Operations, IT, Finance, and Compliance) to ensure all requirements are fulfilled before go-live.
• Continuous Improvement: Establish and monitor key performance indicators (KPIs) to assess the success of implementations and promote ongoing improvement. Gather and analyze customer feedback to inform the continuous enhancement of customer care services.
• Documentation and Training: Develop and maintain thorough documentation for all implementations, including SOPs, process flows, and training materials. Conduct training sessions for internal teams and customers on new processes and technology platforms.
• Work closely with sales and account management to provide pre-sales solution support, including RFP responses and
• Performs other duties as assigned
• Complies with all policies and standard