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Shift Supervisor at InspiriTec
Newark, New Jersey, United States - Full Time
Skills Needed
Management Experience, Call Center Experience, Data Analysis, Customer Satisfaction, Project Management, Operational Skills, Interpersonal Skills, Organization, Multitasking, Follow Up, Customer Service Skills, Training, Team Player, Professionalism, Social Entrepreneurial Perspective, Ability To Work Under Pressure
Specialization
Candidates must have management and call center experience, with strong analytical and interpersonal skills. A focus on customer satisfaction and the ability to work under pressure are essential.
Experience Required
Minimum 5 year(s)
Shift Supervisor at ECKERD YOUTH ALTERNATIVES INC
Monroe, Virginia, United States - Full Time
Skills Needed
Supervision, Dormitory Management, Counseling Techniques, Communication Skills, Social Development Skills, Behavior Change, Training, Life Skills, Independent Living Skills, Employability Skills, Problem Solving, Team Coordination, Crisis Management, Motivation, Community Resources, Cpr Certification
Specialization
An Associate of Arts degree or two years of work-related experience is preferred, along with one year of experience in dormitory management or working with at-risk youth. Candidates must also pass a drug screen and a nationwide criminal background check.
Experience Required
Minimum 2 year(s)
Shift Supervisor at Misty Mountain Cannabis
Esquimalt, BC V9A 3P6, Canada - Full Time
Skills Needed
It, Product Knowledge, Communication Skills, Flexible Schedule
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Shift Supervisor at NIC Services Group
NN2, , United Kingdom - Full Time
Skills Needed
Health, Legislation, Coshh, High Pressure, Communication Skills, Training
Qualification
Graduate
Shift Supervisor at Cobra Coffee
Bristol BS34 7BR, , United Kingdom - Full Time
Skills Needed
Interview, Documentation, Onboarding
Qualification
Graduate
Shift Supervisor at ONeills
Oxford OX1 2AY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift supervisor at McDonalds
SBLG, QC J3N 1T8, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at Goodwill Industries Ontario Great Lakes
, , - Full Time
Skills Needed
Leadership, Customer Service, Team Building, Communication, Flexibility, Coaching, Health And Safety, Change Management, Empathy, Computer Literacy, Listening, Respect, Compassion, Enthusiasm, Impact And Influence
Specialization
Candidates should possess effective leadership characteristics and exceptional listening skills, with a preference for those who have 1-2 years of supervisory experience. A satisfactory criminal reference check is also required.
Shift Supervisor at Waffle House Inc
Morrisville, NC 27560, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at LUV Car Wash
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Supervision, Safety Awareness, Attention To Detail, Communication, Team Leadership, Problem Solving, Time Management
Specialization
Candidates should be 18 years of age or older and possess the physical ability to move equipment and tools. Professional appearance and attitude, along with attention to safety and hazards, are essential.
Shift Supervisor at Starbucks
BW1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at LUV Car Wash
Pooler, Georgia, United States - Full Time
Skills Needed
Customer Service, Supervision, Safety Awareness, Attention To Detail, Communication, Team Leadership, Problem Solving, Time Management
Specialization
Candidates should be at least 18 years old and have the physical ability to lift a minimum of 30 pounds. Professional appearance and the ability to work outdoors in various weather conditions are also required.
Shift Supervisor at Harvester
Aylesbury HP19 8BU, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at The Wendy's Company
Clinton Township, Michigan, United States - Full Time
Skills Needed
Customer Service, Sales Management, Staff Development, Quality Control, Training, Inventory Management, Cash Control, Performance Management, Problem Solving, Team Leadership, Operational Efficiency, Communication, Flexibility, Time Management, Food Safety, Cleaning Procedures
Specialization
Candidates should have a college degree or equivalent experience in operations and at least 6 months of experience in the restaurant industry. They must also be at least 18 years old and possess a valid driver's license.
Shift Supervisor at Pact Group
, Queensland, Australia - Full Time
Skills Needed
Plastics Recycling, Team Management, Lean Manufacturing, Safety Inspections, Production Scheduling, Quality Standards, Training, Communication
Specialization
Candidates should ideally have a background in plastics recycling and experience in managing small teams in an industrial manufacturing environment. A relevant trade background and FLT license are also required.
Experience Required
Minimum 2 year(s)
Welder Day Shift at BWISE MANUFACTURING LLC
Chambersburg, Pennsylvania, United States - Full Time
Skills Needed
Welding, Safety Standards, Blueprint Reading, Metal Fabrication, Measuring Tools, Weld Quality Inspection, Equipment Operation, Metallurgy, Grinding, Torch Operation, Assembly, Physical Stamina, Attention To Detail, Problem Solving, Communication, Teamwork
Specialization
Candidates must have a high school diploma or GED and appropriate training or certification in welding. They should also understand the fundamentals of metallurgy and be able to read and comprehend work instructions.
Experience Required
Minimum 2 year(s)
Shift Supervisor at Volunteers of America - Greater New York, Inc.
New York, New York, United States - Full Time
Skills Needed
Client Care, Crisis Management, Documentation, Safety Monitoring, Customer Service, Transportation, Emergency Response, Team Supervision, Communication, First Aid, Cpr, Facility Rules, Client Orientation, Security Management, Program Engagement, Record Keeping
Specialization
A high school degree or GED is preferred, along with at least one year of relevant experience. A valid state driver’s license and the ability to communicate with Spanish-speaking clients are also preferred.
LVN - Shift Care at Maximum Health Care Solutions
Hemet, California, United States - Full Time
Skills Needed
Licensed Vocational Nurse, Patient Care, Nursing Process, Assessment, Implementation, Evaluation, Skilled Nursing Care, Data Collection, Nursing Diagnoses, Physiologic Changes, Psychosocial Changes, Health Care Members, Documentation, Tb Test, Bls Certification, Professional Nursing Experience
Specialization
Candidates must be currently licensed as an LPN/LVN in the state of practice and have a current TB or Chest X-Ray and BLS card. One year of prior professional nursing experience is preferred.
Shift Supervisor at Merakey Education Autism Services
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Interpersonal Skills, Teamwork Skills, Problem Solving Skills, Computer Skills, Stress Management, Handling Emotions, Independence, Multitasking, Adaptability
Specialization
Candidates should have prior experience in a mental health residential or drug and alcohol treatment setting. Strong interpersonal, teamwork, and problem-solving skills are essential, along with proficiency in Microsoft Excel.
Shift Supervisor at The Wendy's Company
Batesville, Arkansas, United States - Full Time
Skills Needed
Supervision, Customer Service, Training, Performance Management, Operational Procedures, Food Safety, Quality Control, Cash Control, Safety Procedures, Team Leadership, Problem Solving, Time Management, Communication, Efficiency Monitoring, Labor Management, Cleaning Standards
Specialization
Candidates must have a high school diploma or equivalent and at least one year of experience in the restaurant industry. Knowledge of Wendy's operational procedures and standards is essential.
Shift Supervisor at InspiriTec
Newark, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management Experience, Call Center Experience, Data Analysis, Customer Satisfaction, Project Management, Operational Skills, Interpersonal Skills, Organization, Multitasking, Follow Up, Customer Service Skills, Training, Team Player, Professionalism, Social-Entrepreneurial Perspective, Ability to Work Under Pressure

Industry

Telephone Call Centers

Description
P O S I T I O N    D E S C R I P T I O N  Job Title        Shift Supervisor Customer New Jersey Department of Consumer Affairs (DCA) Reports To    Program Manager Location Newark, New Jersey   This position is Full Time In Office position Monday through Friday 8:30 to 5PM  PRINCIPAL DUTIES AND RESPONSIBILITIES   This position reports directly to the project manager with an emphasis on daily call center operations, administrative functions and communicating with DCA staff.    Administrative Tasks   Monitor productivity and quality of customer service representatives and generate routine reports.  ∙ Approve bi-weekly and weekly payroll submissions prepared by all CSR’s. ∙ Prepare and present reports on productivity, performance and quality to the Project Manager on a regular basis.  ∙ Develop employee action plan and timeline for corrective action as needed.  ∙ Maintain call tracker by resolving issues, creating new users, etc.    Implementation and maintenance of Daily operations of call center    ∙ Monitor and forecast call volumes and staffing requirements and make adjustment on a daily basis.  ∙ Make necessary changes in staffing based on day of week, mailings from DCA and other announcements, anticipated renewals, and phone system data.  ∙ Study and standardize procedures to improve efficiency of agents.  ∙ Maintain harmony among workers and resolves grievances.  ∙ Meet with the Project Manager on a regular basis to evaluate the effectiveness of Team schedules and coordinate the overall plan and strategy for the Call Center.  ∙ Oversee evaluation process and work in conjunction with Case Manager and Trainer to encourage employee personal/professional development.  ∙ Work with Project Manager and team leads to develop coaching strategies with an emphasis on overall CSR development and performance improvement.  ∙ Answer questions and recommend corrective services to address customer complaints.     DCA Staff Liaison  ∙ Monitor service calls to observe employee demeanor, technical accuracy, and conformity to InspiriTec policies and procedures and the agreed upon script with DCA.  ∙ Work with DCA telephone engineers and the Project Manager to maintain the correct recorded announcement menus and make changes as necessary based on the time of day, day of week, or holidays.  ∙ Meet regularly with Board Executive Directors to evaluate changes in procedures to be followed by the Customer Service Representatives (CSRs).  ∙ Update Board scripts on an annual basis.  ∙ Working in conjunction with Project Manager and DCA staff, schedule and provide training on procedures on a regular basis.  ∙ Maintain relationship with DCA boards     Required Skills and Experience  Management experience required  Call Center experience required  Must be able to analyze data and manage accordingly.  Team player that is focused on quality with a proven track record in customer satisfaction.  Must be professional and act as a role model for staff  Strong project management and operational skill  Strong interpersonal skills, must be organized, multitask and have a strong follow up  Social-entrepreneurial perspective  Must be able to work well under pressure  Strong Customer Service skill, including training  Ability to effectively work with: Persons with disabilities  InspiriTec call center customers  InspiriTec technical and management staff  Outside vendors     EEO/Disability/Vets    
Responsibilities
The Shift Supervisor will oversee daily call center operations, ensuring productivity and quality of customer service representatives. This role includes administrative tasks, staff management, and liaising with the New Jersey Department of Consumer Affairs.
Shift Supervisor at InspiriTec
Newark, New Jersey, United States - Full Time
Skills Needed
Management Experience, Call Center Experience, Data Analysis, Customer Satisfaction, Project Management, Operational Skills, Interpersonal Skills, Organization, Multitasking, Follow Up, Customer Service Skills, Training, Team Player, Professionalism, Social Entrepreneurial Perspective, Ability To Work Under Pressure
Specialization
Candidates must have management and call center experience, with strong analytical and interpersonal skills. A focus on customer satisfaction and the ability to work under pressure are essential.
Experience Required
Minimum 5 year(s)
Shift Supervisor at ECKERD YOUTH ALTERNATIVES INC
Monroe, Virginia, United States - Full Time
Skills Needed
Supervision, Dormitory Management, Counseling Techniques, Communication Skills, Social Development Skills, Behavior Change, Training, Life Skills, Independent Living Skills, Employability Skills, Problem Solving, Team Coordination, Crisis Management, Motivation, Community Resources, Cpr Certification
Specialization
An Associate of Arts degree or two years of work-related experience is preferred, along with one year of experience in dormitory management or working with at-risk youth. Candidates must also pass a drug screen and a nationwide criminal background check.
Experience Required
Minimum 2 year(s)
Shift Supervisor at Misty Mountain Cannabis
Esquimalt, BC V9A 3P6, Canada - Full Time
Skills Needed
It, Product Knowledge, Communication Skills, Flexible Schedule
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Shift Supervisor at NIC Services Group
NN2, , United Kingdom - Full Time
Skills Needed
Health, Legislation, Coshh, High Pressure, Communication Skills, Training
Qualification
Graduate
Shift Supervisor at Cobra Coffee
Bristol BS34 7BR, , United Kingdom - Full Time
Skills Needed
Interview, Documentation, Onboarding
Qualification
Graduate
Shift Supervisor at ONeills
Oxford OX1 2AY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift supervisor at McDonalds
SBLG, QC J3N 1T8, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at Goodwill Industries Ontario Great Lakes
, , - Full Time
Skills Needed
Leadership, Customer Service, Team Building, Communication, Flexibility, Coaching, Health And Safety, Change Management, Empathy, Computer Literacy, Listening, Respect, Compassion, Enthusiasm, Impact And Influence
Specialization
Candidates should possess effective leadership characteristics and exceptional listening skills, with a preference for those who have 1-2 years of supervisory experience. A satisfactory criminal reference check is also required.
Shift Supervisor at Waffle House Inc
Morrisville, NC 27560, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at LUV Car Wash
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Supervision, Safety Awareness, Attention To Detail, Communication, Team Leadership, Problem Solving, Time Management
Specialization
Candidates should be 18 years of age or older and possess the physical ability to move equipment and tools. Professional appearance and attitude, along with attention to safety and hazards, are essential.
Shift Supervisor at Starbucks
BW1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at LUV Car Wash
Pooler, Georgia, United States - Full Time
Skills Needed
Customer Service, Supervision, Safety Awareness, Attention To Detail, Communication, Team Leadership, Problem Solving, Time Management
Specialization
Candidates should be at least 18 years old and have the physical ability to lift a minimum of 30 pounds. Professional appearance and the ability to work outdoors in various weather conditions are also required.
Shift Supervisor at Harvester
Aylesbury HP19 8BU, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Supervisor at The Wendy's Company
Clinton Township, Michigan, United States - Full Time
Skills Needed
Customer Service, Sales Management, Staff Development, Quality Control, Training, Inventory Management, Cash Control, Performance Management, Problem Solving, Team Leadership, Operational Efficiency, Communication, Flexibility, Time Management, Food Safety, Cleaning Procedures
Specialization
Candidates should have a college degree or equivalent experience in operations and at least 6 months of experience in the restaurant industry. They must also be at least 18 years old and possess a valid driver's license.
Shift Supervisor at Pact Group
, Queensland, Australia - Full Time
Skills Needed
Plastics Recycling, Team Management, Lean Manufacturing, Safety Inspections, Production Scheduling, Quality Standards, Training, Communication
Specialization
Candidates should ideally have a background in plastics recycling and experience in managing small teams in an industrial manufacturing environment. A relevant trade background and FLT license are also required.
Experience Required
Minimum 2 year(s)
Welder Day Shift at BWISE MANUFACTURING LLC
Chambersburg, Pennsylvania, United States - Full Time
Skills Needed
Welding, Safety Standards, Blueprint Reading, Metal Fabrication, Measuring Tools, Weld Quality Inspection, Equipment Operation, Metallurgy, Grinding, Torch Operation, Assembly, Physical Stamina, Attention To Detail, Problem Solving, Communication, Teamwork
Specialization
Candidates must have a high school diploma or GED and appropriate training or certification in welding. They should also understand the fundamentals of metallurgy and be able to read and comprehend work instructions.
Experience Required
Minimum 2 year(s)
Shift Supervisor at Volunteers of America - Greater New York, Inc.
New York, New York, United States - Full Time
Skills Needed
Client Care, Crisis Management, Documentation, Safety Monitoring, Customer Service, Transportation, Emergency Response, Team Supervision, Communication, First Aid, Cpr, Facility Rules, Client Orientation, Security Management, Program Engagement, Record Keeping
Specialization
A high school degree or GED is preferred, along with at least one year of relevant experience. A valid state driver’s license and the ability to communicate with Spanish-speaking clients are also preferred.
LVN - Shift Care at Maximum Health Care Solutions
Hemet, California, United States - Full Time
Skills Needed
Licensed Vocational Nurse, Patient Care, Nursing Process, Assessment, Implementation, Evaluation, Skilled Nursing Care, Data Collection, Nursing Diagnoses, Physiologic Changes, Psychosocial Changes, Health Care Members, Documentation, Tb Test, Bls Certification, Professional Nursing Experience
Specialization
Candidates must be currently licensed as an LPN/LVN in the state of practice and have a current TB or Chest X-Ray and BLS card. One year of prior professional nursing experience is preferred.
Shift Supervisor at Merakey Education Autism Services
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Interpersonal Skills, Teamwork Skills, Problem Solving Skills, Computer Skills, Stress Management, Handling Emotions, Independence, Multitasking, Adaptability
Specialization
Candidates should have prior experience in a mental health residential or drug and alcohol treatment setting. Strong interpersonal, teamwork, and problem-solving skills are essential, along with proficiency in Microsoft Excel.
Shift Supervisor at The Wendy's Company
Batesville, Arkansas, United States - Full Time
Skills Needed
Supervision, Customer Service, Training, Performance Management, Operational Procedures, Food Safety, Quality Control, Cash Control, Safety Procedures, Team Leadership, Problem Solving, Time Management, Communication, Efficiency Monitoring, Labor Management, Cleaning Standards
Specialization
Candidates must have a high school diploma or equivalent and at least one year of experience in the restaurant industry. Knowledge of Wendy's operational procedures and standards is essential.