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Shift Lead Jobs overseas

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ITSM Lead at Encora
Makati, Metro Manila, Philippines - Full Time
Skills Needed
Itsm, Itil 4, Change Enablement, Continual Service Improvement, Incident Management, Problem Management, Service Management Office, Servicenow, Manageengine, Stakeholder Management, Risk Control, Sla Management, Reporting, Process Governance, Technical Debt Reduction
Specialization
Candidates must have at least 6 years of relevant experience and a deep understanding of the ITIL 4 framework. Proficiency in ITSM platforms like ServiceNow or ManageEngine and experience managing a Service Management Office are required.
Experience Required
Minimum 5 year(s)
Team Lead at RETTEW
Manor Township, Pennsylvania, United States - Full Time
Skills Needed
Team Leadership, Project Management, Land Development Engineering, Mentoring, Client Relationship Management, Business Development, Resource Allocation, Financial Performance Monitoring, Staff Supervision, Technical Guidance
Specialization
Requires a Bachelor's degree in Civil Engineering or a related field and a Professional Engineer (PE) license. Candidates must have demonstrated experience in managing land development projects and a proven ability to supervise staff.
Experience Required
Minimum 10 year(s)
Lead Host at Optalis
West Hollywood, California, United States - Full Time
Skills Needed
Reservation Management, Guest Relations, Communication Skills, Microsoft Suite, Time Management, Teamwork, Customer Service, Vip Handling, Event Coordination, Problem Solving
Specialization
Candidates must have at least one year of experience managing reservations and proficiency in Microsoft Suite. Physical ability to stand for long shifts and authorization to work in the US are required.
Lead Cook at Union Rescue Mission
Los Angeles, California, United States - Full Time
Skills Needed
Food Preparation, Menu Planning, Kitchen Management, Food Safety, Sanitation, Staff Supervision, Training And Mentoring, Inventory Management, Temperature Monitoring, Customer Service, Time Management, Organizational Skills, Communication, Computer Skills, Equipment Operation
Specialization
Candidates must have at least one year of experience in high-volume food preparation and hold a valid food safety certification. A high school diploma or equivalent is required, along with strong organizational and leadership abilities.
Test Lead at Nokia
Tiruporur, tamil nadu, India - Full Time
Skills Needed
Core Telecom Ims, 2g/3g/4g/5g, Voip/Vowifi, Test Planning, Automation, Performance Testing, Diameter, Sip, Http2, Soap/Xml/Json, Wireshark, Linux, Mysql, Redis, Robot Framework, Jmeter
Specialization
Requires a degree and 8+ years of experience in Core Telecom IMS with deep knowledge of network architectures and protocols. Must be proficient in Linux, database troubleshooting, and telecom-specific testing tools.
Experience Required
Minimum 10 year(s)
Tech Lead at 011h
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Technical Leadership, Python, Fastapi, React, Typescript, Domain Driven Design, Microservices Architecture, Postgresql, Rabbitmq, Aws, Kubernetes, Ci/Cd, Ai Native Development, Code Review, Mentoring, System Design
Specialization
Requires over 6 years of software development experience, including at least 2 years in a technical leadership role. Must be proficient in Python/FastAPI and React/TypeScript, with proven experience in event-driven architectures and cloud deployments on AWS.
Experience Required
Minimum 5 year(s)
Lead Host at PACIFIC CATCH INC
Brea, California, United States - Full Time
Skills Needed
Hospitality, Customer Service, Pos System, Open Table Software, Cash Handling, Guest Relations, Time Management, Multitasking, Communication, Pressure Management
Specialization
A high school diploma is required, and at least one year of restaurant or customer service experience is preferred. Candidates must be able to stand for long periods and lift up to 35 pounds.
Meat Lead at walmart
Kansas City, Kansas, United States - Full Time
Skills Needed
Team Leadership, Meat Production, Inventory Management, Regulatory Compliance, Staff Training, Digital Tool Proficiency, Forecasting, Merchandising, Safety And Sanitation, Customer Service, Operational Excellence, Performance Management
Specialization
Requires at least 6 months of experience in meat production or team supervision and must be 18 years of age or older. Preferred qualifications include meat processing expertise and ServSafe certification.
Lead Cook at Sodexo
New York, New York, United States - Full Time
Skills Needed
Food Preparation, Cooking, Portion Control, Recipe Adherence, Grill Station Operation, Customer Service, Teamwork, Food Waste Reduction, Staff Oversight, Time Management
Specialization
Candidates should be team-oriented, adaptable, and reliable. A preference is given to those with 3 to 4 years of related work experience.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Celina, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervision, Case Management, Scheduling, Financial Management, Health Care Monitoring, Safety Compliance, Crisis Response, Active Treatment Implementation, Direct Care
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with intellectual and developmental disabilities and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Lima, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervisory Experience, Case Management, Scheduling, Financial Management, Healthcare Monitoring, Safety Compliance, Crisis Response, Direct Care, Isp Implementation
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with intellectual and developmental disabilities is strongly preferred, along with some supervisory experience.
Experience Required
Minimum 2 year(s)
Chef Lead at Fireside Catering LLC
Burlington, Massachusetts, United States - Full Time
Skills Needed
Culinary Leadership, Meal Plating, Food Safety, Sanitation Guidelines, Menu Execution, Team Management, High Volume Catering, Ingredient Preparation, Communication Skills, Mentoring, Time Management, Box Truck Driving
Specialization
Candidates must have experience in high-volume catering or restaurants and the ability to lift 30 lbs. Availability for evenings, weekends, and holidays is required along with a desire to mentor new staff.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Celina, Ohio, United States - Full Time
Skills Needed
Staff Training, Quality Assurance, Scheduling, Financial Management, Healthcare Monitoring, Safety Drill Coordination, Supervisory Skills, Direct Care, Crisis Response, Case Management
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with ID/DD and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at Vontier
Everett, Washington, United States - Full Time
Skills Needed
Leadership, Calibration, Troubleshooting, Repair, Scheduling, Continuous Improvement, Data Analysis, Project Management, Interpersonal Skills, Quality Management Systems, Resource Planning, Technical Training
Specialization
Requires 1-2 years of experience in calibration, troubleshooting, and repair with strong leadership skills. A technical associate's degree or equivalent work experience is preferred.
Experience Required
Minimum 2 year(s)
Lead Cook at Luna Grill
Mansfield, Texas, United States - Full Time
Skills Needed
Kitchen Leadership, Food Preparation, Portion Control, Food Safety, Sanitation Standards, Team Coaching, Kitchen Operations, Recipe Consistency, Equipment Operation, Shift Management, Communication, Bilingual English/Spanish
Specialization
Requires at least one year of kitchen leadership experience in a high-volume or fast-casual environment. Candidates must be 18 or older and possess strong knowledge of food safety and kitchen operations.
Experience Required
Minimum 2 year(s)
TEAM LEAD at Apis Services Inc
Cañon City, Colorado, United States - Full Time
Skills Needed
Leadership, Mentoring, Communication, Crisis Intervention, De Escalation, Organizational Skills, Time Management, Problem Solving, Decision Making, Trauma Informed Care, Group Facilitation, Relationship Building, Behavior Management, Professionalism, Ethics
Specialization
A high school diploma or GED is required, along with a minimum of two years of experience in relevant fields such as human services or behavioral health. Preferred qualifications include an associate or bachelor's degree in related areas.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervision, Scheduling, Financial Management, Healthcare Monitoring, Safety Compliance, Case Management, Crisis Response, Direct Care, Communication
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with ID/DD and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at In-Shape Solutions LLC
Yuba City, California, United States - Full Time
Skills Needed
Sales Strategy, Leadership, Member Retention, Team Coaching, Operational Management, Customer Service, Upselling, Staff Scheduling, Social Media Engagement, Inventory Management, Communication, Task Completion
Specialization
A high school diploma is required, while a college degree in business, retail, or hospitality is desired. Candidates should have prior supervisory experience in a service industry and must obtain CPR/AED certification within 30 days of hire.
Experience Required
Minimum 2 year(s)
Team Lead at Get Air Trampoline Parks
Dawsonville, Georgia, United States - Full Time
Skills Needed
Customer Service, Supervisory Experience, Leadership, Sales, Operational Oversight, Safety Management, Cleanliness Standards, Event Hosting
Specialization
Candidates should possess supervisory or leadership experience and be self-motivated and self-disciplined. Strong customer service skills are essential for success in this fast-paced environment.
Experience Required
Minimum 2 year(s)
Team Lead at Foxtrot Market
Chicago, Illinois, United States - Full Time
Skills Needed
Team Leadership, Customer Experience, Staff Coaching, Barista Skills, Merchandising, Inventory Management, Ecommerce Fulfillment, Conflict Resolution, Communication, Task Delegation, Store Operations, Opening And Closing Procedures
Specialization
Candidates must have previous supervisory experience and be at least 21 years old to handle alcohol. Required abilities include lifting up to 40 pounds, strong communication skills, and the capacity to complete Barista Certification.
Experience Required
Minimum 2 year(s)
ITSM Lead at Encora
Makati, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ITSM, ITIL 4, Change Enablement, Continual Service Improvement, Incident Management, Problem Management, Service Management Office, ServiceNow, ManageEngine, Stakeholder Management, Risk Control, SLA Management, Reporting, Process Governance, Technical Debt Reduction

Industry

IT Services and IT Consulting

Description
ITSM Lead Important Information Location: Makati City Experience: at least 6 years relevant experience Work Mode: Hybrid set up | 2x onsite per week Job Summary The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value. Responsibilities and Duties Service Management Governance & CSI (Continual Service Improvement) Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams. Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining the CSI register and ensuring improvements are prioritized based on business value. Elevate the organization's ITSM maturity from the current state (approx. 1.27) to the target state (3.0) by implementing standard policies, workflows, and KPIs. Change Enablement & Risk Control Serve as the Change Manager, handling the implementation, documentation, and activities related to the Change Enablement practice. Act as the Change Advisory Board (CAB) Facilitator and/or Chairman (in the absence of VP ITSD), organizing agendas and publishing reports to ensure changes are assessed for risk and value. Conduct periodic reviews of changes to identify opportunities for optimizing change models and standardizing procedures to increase change throughput. Operational Oversight (Incident & Problem) While not the primary incident resolver, the ITSM Lead is responsible for the Periodic Incident Review. This entails analyzing incident records (specifically P3/P4) for repeats and patterns that indicate underlying problems. Prepare and publish Monthly/Weekly Operational Review Reports to track process health, focusing on ticket quality, backlog management, and SLA adherence. Identify candidates for Problem Management and Knowledge Management based on incident trend analysis. Functional Leadership & Reporting Serve as the reporting manager for key operational roles, including the Service Desk Manager, Major Incident Manager, Problem Manager, Change Manager Ensure clear role definition and mapping (e.g., transition from interim roles to 2026 target roles) as defined in the consolidation guidelines. Qualifications & Competencies Based on the organizational competency model, the ITSM Lead requires the following profile: Decision-making, delegating, and overseeing the Service Management function.. Designing work techniques, documenting procedures, and driving continual improvement (CSI). Managing stakeholders during CAB meetings and service reviews. Prioritizing improvement tasks and ensuring rigorous record-keeping and reporting.ITIL 4 Foundation is the minimum requirement, with intermediate modules (e.g., Create, Deliver and Support) highly preferred. Experience: Deep understanding of the Service Value System and how practices (Change, Incident, Problem) interconnect. Experience establishing or managing a Service Management Office (SMO). Proficiency in ITSM Platforms (e.g., ServiceNow, ManageEngine) to drive automation and reporting. About Encora Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Responsibilities
The ITSM Lead is responsible for governing IT Service Management practices, including Change Enablement and Continual Service Improvement. They provide operational oversight for incident and problem management while driving the organization's ITSM maturity.
ITSM Lead at Encora
Makati, Metro Manila, Philippines - Full Time
Skills Needed
Itsm, Itil 4, Change Enablement, Continual Service Improvement, Incident Management, Problem Management, Service Management Office, Servicenow, Manageengine, Stakeholder Management, Risk Control, Sla Management, Reporting, Process Governance, Technical Debt Reduction
Specialization
Candidates must have at least 6 years of relevant experience and a deep understanding of the ITIL 4 framework. Proficiency in ITSM platforms like ServiceNow or ManageEngine and experience managing a Service Management Office are required.
Experience Required
Minimum 5 year(s)
Team Lead at RETTEW
Manor Township, Pennsylvania, United States - Full Time
Skills Needed
Team Leadership, Project Management, Land Development Engineering, Mentoring, Client Relationship Management, Business Development, Resource Allocation, Financial Performance Monitoring, Staff Supervision, Technical Guidance
Specialization
Requires a Bachelor's degree in Civil Engineering or a related field and a Professional Engineer (PE) license. Candidates must have demonstrated experience in managing land development projects and a proven ability to supervise staff.
Experience Required
Minimum 10 year(s)
Lead Host at Optalis
West Hollywood, California, United States - Full Time
Skills Needed
Reservation Management, Guest Relations, Communication Skills, Microsoft Suite, Time Management, Teamwork, Customer Service, Vip Handling, Event Coordination, Problem Solving
Specialization
Candidates must have at least one year of experience managing reservations and proficiency in Microsoft Suite. Physical ability to stand for long shifts and authorization to work in the US are required.
Lead Cook at Union Rescue Mission
Los Angeles, California, United States - Full Time
Skills Needed
Food Preparation, Menu Planning, Kitchen Management, Food Safety, Sanitation, Staff Supervision, Training And Mentoring, Inventory Management, Temperature Monitoring, Customer Service, Time Management, Organizational Skills, Communication, Computer Skills, Equipment Operation
Specialization
Candidates must have at least one year of experience in high-volume food preparation and hold a valid food safety certification. A high school diploma or equivalent is required, along with strong organizational and leadership abilities.
Test Lead at Nokia
Tiruporur, tamil nadu, India - Full Time
Skills Needed
Core Telecom Ims, 2g/3g/4g/5g, Voip/Vowifi, Test Planning, Automation, Performance Testing, Diameter, Sip, Http2, Soap/Xml/Json, Wireshark, Linux, Mysql, Redis, Robot Framework, Jmeter
Specialization
Requires a degree and 8+ years of experience in Core Telecom IMS with deep knowledge of network architectures and protocols. Must be proficient in Linux, database troubleshooting, and telecom-specific testing tools.
Experience Required
Minimum 10 year(s)
Tech Lead at 011h
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Technical Leadership, Python, Fastapi, React, Typescript, Domain Driven Design, Microservices Architecture, Postgresql, Rabbitmq, Aws, Kubernetes, Ci/Cd, Ai Native Development, Code Review, Mentoring, System Design
Specialization
Requires over 6 years of software development experience, including at least 2 years in a technical leadership role. Must be proficient in Python/FastAPI and React/TypeScript, with proven experience in event-driven architectures and cloud deployments on AWS.
Experience Required
Minimum 5 year(s)
Lead Host at PACIFIC CATCH INC
Brea, California, United States - Full Time
Skills Needed
Hospitality, Customer Service, Pos System, Open Table Software, Cash Handling, Guest Relations, Time Management, Multitasking, Communication, Pressure Management
Specialization
A high school diploma is required, and at least one year of restaurant or customer service experience is preferred. Candidates must be able to stand for long periods and lift up to 35 pounds.
Meat Lead at walmart
Kansas City, Kansas, United States - Full Time
Skills Needed
Team Leadership, Meat Production, Inventory Management, Regulatory Compliance, Staff Training, Digital Tool Proficiency, Forecasting, Merchandising, Safety And Sanitation, Customer Service, Operational Excellence, Performance Management
Specialization
Requires at least 6 months of experience in meat production or team supervision and must be 18 years of age or older. Preferred qualifications include meat processing expertise and ServSafe certification.
Lead Cook at Sodexo
New York, New York, United States - Full Time
Skills Needed
Food Preparation, Cooking, Portion Control, Recipe Adherence, Grill Station Operation, Customer Service, Teamwork, Food Waste Reduction, Staff Oversight, Time Management
Specialization
Candidates should be team-oriented, adaptable, and reliable. A preference is given to those with 3 to 4 years of related work experience.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Celina, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervision, Case Management, Scheduling, Financial Management, Health Care Monitoring, Safety Compliance, Crisis Response, Active Treatment Implementation, Direct Care
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with intellectual and developmental disabilities and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Lima, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervisory Experience, Case Management, Scheduling, Financial Management, Healthcare Monitoring, Safety Compliance, Crisis Response, Direct Care, Isp Implementation
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with intellectual and developmental disabilities is strongly preferred, along with some supervisory experience.
Experience Required
Minimum 2 year(s)
Chef Lead at Fireside Catering LLC
Burlington, Massachusetts, United States - Full Time
Skills Needed
Culinary Leadership, Meal Plating, Food Safety, Sanitation Guidelines, Menu Execution, Team Management, High Volume Catering, Ingredient Preparation, Communication Skills, Mentoring, Time Management, Box Truck Driving
Specialization
Candidates must have experience in high-volume catering or restaurants and the ability to lift 30 lbs. Availability for evenings, weekends, and holidays is required along with a desire to mentor new staff.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Celina, Ohio, United States - Full Time
Skills Needed
Staff Training, Quality Assurance, Scheduling, Financial Management, Healthcare Monitoring, Safety Drill Coordination, Supervisory Skills, Direct Care, Crisis Response, Case Management
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with ID/DD and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at Vontier
Everett, Washington, United States - Full Time
Skills Needed
Leadership, Calibration, Troubleshooting, Repair, Scheduling, Continuous Improvement, Data Analysis, Project Management, Interpersonal Skills, Quality Management Systems, Resource Planning, Technical Training
Specialization
Requires 1-2 years of experience in calibration, troubleshooting, and repair with strong leadership skills. A technical associate's degree or equivalent work experience is preferred.
Experience Required
Minimum 2 year(s)
Lead Cook at Luna Grill
Mansfield, Texas, United States - Full Time
Skills Needed
Kitchen Leadership, Food Preparation, Portion Control, Food Safety, Sanitation Standards, Team Coaching, Kitchen Operations, Recipe Consistency, Equipment Operation, Shift Management, Communication, Bilingual English/Spanish
Specialization
Requires at least one year of kitchen leadership experience in a high-volume or fast-casual environment. Candidates must be 18 or older and possess strong knowledge of food safety and kitchen operations.
Experience Required
Minimum 2 year(s)
TEAM LEAD at Apis Services Inc
Cañon City, Colorado, United States - Full Time
Skills Needed
Leadership, Mentoring, Communication, Crisis Intervention, De Escalation, Organizational Skills, Time Management, Problem Solving, Decision Making, Trauma Informed Care, Group Facilitation, Relationship Building, Behavior Management, Professionalism, Ethics
Specialization
A high school diploma or GED is required, along with a minimum of two years of experience in relevant fields such as human services or behavioral health. Preferred qualifications include an associate or bachelor's degree in related areas.
Experience Required
Minimum 2 year(s)
Team Lead at Benchmark Human Services
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Training, Supervision, Scheduling, Financial Management, Healthcare Monitoring, Safety Compliance, Case Management, Crisis Response, Direct Care, Communication
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with auto insurance. At least 2 years of experience working with individuals with ID/DD and some supervisory experience are strongly preferred.
Experience Required
Minimum 2 year(s)
Team Lead at In-Shape Solutions LLC
Yuba City, California, United States - Full Time
Skills Needed
Sales Strategy, Leadership, Member Retention, Team Coaching, Operational Management, Customer Service, Upselling, Staff Scheduling, Social Media Engagement, Inventory Management, Communication, Task Completion
Specialization
A high school diploma is required, while a college degree in business, retail, or hospitality is desired. Candidates should have prior supervisory experience in a service industry and must obtain CPR/AED certification within 30 days of hire.
Experience Required
Minimum 2 year(s)
Team Lead at Get Air Trampoline Parks
Dawsonville, Georgia, United States - Full Time
Skills Needed
Customer Service, Supervisory Experience, Leadership, Sales, Operational Oversight, Safety Management, Cleanliness Standards, Event Hosting
Specialization
Candidates should possess supervisory or leadership experience and be self-motivated and self-disciplined. Strong customer service skills are essential for success in this fast-paced environment.
Experience Required
Minimum 2 year(s)
Team Lead at Foxtrot Market
Chicago, Illinois, United States - Full Time
Skills Needed
Team Leadership, Customer Experience, Staff Coaching, Barista Skills, Merchandising, Inventory Management, Ecommerce Fulfillment, Conflict Resolution, Communication, Task Delegation, Store Operations, Opening And Closing Procedures
Specialization
Candidates must have previous supervisory experience and be at least 21 years old to handle alcohol. Required abilities include lifting up to 40 pounds, strong communication skills, and the capacity to complete Barista Certification.
Experience Required
Minimum 2 year(s)