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Contact Center Lead at Seneca Holdings
, , - Full Time
Skills Needed
Crm Systems, Workforce Management, Omni Channel Routing, Customer Experience, Ai Chat Tools, Performance Analytics, Quality Monitoring, Microsoft Power Bi
Specialization
Candidates should have an Associate's or Bachelor's degree in Communications, Business, or IT, along with a minimum of 5 years of experience managing contact center operations. HDI Support Center Manager certification is preferred, and knowledge of CRM and omni-channel platforms is required.
Experience Required
Minimum 5 year(s)
Kitchen Team Leader at Chef Brewer
Kenilworth CV8 1LZ, , United Kingdom - Full Time
Skills Needed
Role Model
Qualification
Graduate
Data Scientist Lead at JPMC Candidate Experience page
Bengaluru, karnataka, India - Full Time
Skills Needed
Data Science, Machine Learning, Prompt Engineering, Nlp, Python, Pytorch, Tensorflow, Data Pipelines, Apis, Cloud Platforms, Mlops, Problem Solving, Git, Version Control, Financial Services, Model Fine Tuning
Specialization
Candidates should have formal training in software engineering concepts and at least 5 years of applied experience. Strong programming skills in Python and experience with cloud platforms for AI/ML deployment are essential.
Experience Required
Minimum 5 year(s)
Senior Quality Lead at Enshored Inc. (External)
Pasig, Rizal, Philippines - Full Time
Skills Needed
Attention To Detail, Analytical Skills, Quality Assurance, Coaching, Team Leadership, Communication, Initiative, Problem Solving
Specialization
A bachelor's degree is required along with at least two years of Quality Assurance experience, including one year in a senior role. Candidates should demonstrate strong analytical skills, attention to detail, and the ability to lead a team.
Experience Required
Minimum 2 year(s)
Kitchen Team Leader at Greene King
Maidstone, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Food Preparation, Cooking, Presentation Skills, Hygiene Standards, Safety Regulations, Problem Solving, Team Coordination, Adaptability, Customer Service
Specialization
You should have the ability to work under pressure and a passion for delivering well-presented meals. Additionally, being a role model for high standards and adaptability during busy services is essential.
Lead Data Scientist at CommerceIQ
Bengaluru, karnataka, India - Full Time
Skills Needed
Machine Learning, Deep Learning, Nlp, Parameter Efficient Fine Tuning, Pytorch, Tensorflow, Hugging Face, Mlops, Data Pipelines, Feature Engineering, Gpu Optimization, Model Evaluation, Applied Ai, Leadership, Collaboration, Communication
Specialization
Candidates should have a Master's or Ph.D. in a relevant field and at least 5 years of hands-on experience in applied machine learning. Strong technical expertise in machine learning, deep learning, and NLP is essential.
Experience Required
Minimum 5 year(s)
Lead .Net Developer at Infosys
Addison, Texas, USA - Full Time
Skills Needed
Sql, Analytical Skills, Jquery
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Kitchen Team Leader at Greene King
Teignbridge, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Food Preparation, Cooking, Presentation Skills, Hygiene Standards, Safety Regulations, Problem Solving, Team Coordination, Adaptability, Customer Service, Time Management, Communication, Pressure Handling, Role Modeling, Collaboration, Attention To Detail
Specialization
The ideal candidate should be able to work under pressure and have a passion for delivering well-presented meals. Additionally, they should demonstrate strong leadership qualities and the ability to adapt to challenges during busy service times.
Kitchen Team Leader at Toby Carvery
Cardiff CF14 6BH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Communications Lead at Microsoft
Stockholm, , Sweden - Full Time
Skills Needed
Communications Strategy, Media Relations, Crisis Communication, Reputation Management, Executive Communications, Storytelling, Interpersonal Skills, Strategic Thinking, Judgment, Collaboration, Issues Management, Team Player, Stakeholder Engagement, Adaptability, Growth Mindset, Employee Communications
Specialization
Candidates must be fluent in Swedish and have excellent written and spoken English, along with media relations experience and active relationships with Swedish journalists and influencers. Strong interpersonal, written, and verbal communication skills are essential, along with strategic thinking and the ability to manage complex scenarios.
Experience Required
Minimum 5 year(s)
Senior Lead Analyst at American Express Company South Africa
Mumbai, maharashtra, India - Full Time
Skills Needed
Control Testing, Risk Assessment, Operational Risk Management, Compliance, Data Analysis, Process Improvement, Project Management, Communication, Leadership, Teamwork, Attention To Detail, Organizational Skills, Presentation Skills, Microsoft Office, Archer, Tableau
Specialization
A bachelor's degree is preferred, along with experience in internal control and operational risk testing. Strong technical skills in software programs and knowledge of the GCS business portfolio are also desired.
Experience Required
Minimum 5 year(s)
Counter Team Leader at Hill Street Grocer
Latrobe, Tasmania, Australia - Full Time
Skills Needed
Communication, Leadership, People Management, Stock Management, Planning, Merchandising, Customer Service, Food Safety, Cash Handling, Wh&S Compliance, Physical Fitness, Detail Orientation, Initiative, Positive Mindset, Team Engagement, Retail Operations
Specialization
Candidates should have experience in leading a customer service department and possess strong people skills. A passion for food and flexibility to work on a rotating roster is essential.
Experience Required
Minimum 2 year(s)
HVAC Lead Installer at Oosterveld Heating Air Conditioning
Guelph, ON N1E 6Y9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Nursery Room Leader at Happy Nurses Ltd
Wanstead, , United Kingdom - Full Time
Skills Needed
Childcare
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Team Leader at ONeills
London W1F 7JF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Nursery Room Leader at Happy Nurses Ltd
West Byfleet, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Nursery Room Leader at Happy Nurses Ltd
South Woodford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Nursery Room Leader at Happy Nurses Ltd
Wallington SM6, , United Kingdom - Full Time
Skills Needed
Decision Making, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Team Leader at Premier Inn
Warrington WA3, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Toddler Room Leader at Red Bus Nursery PreSchool
Portishead BS20, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Contact Center Lead at Seneca Holdings
, , -
Full Time


Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

CRM Systems, Workforce Management, Omni-Channel Routing, Customer Experience, AI Chat Tools, Performance Analytics, Quality Monitoring, Microsoft Power BI

Industry

Government Relations

Description
Three Sisters Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Three Sisters Federal is seeking a Contact Center Lead. The Contact Center Lead manages operations for the IHS Digital Contact Center, overseeing staff, workload distribution, and performance metrics to ensure timely, high-quality customer support. The position is responsible for quality assurance, process improvement, and the integration of new technologies that enhance customer experience and service availability. Location: Remote with occasional travel to Albuquerque, NM Key Responsibilities · Supervise contact center representatives and daily queue management. · Track KPIs, response times, and customer satisfaction metrics. · Develop and update training materials, scripts, and SOPs. · Implement AI-based routing and reporting tools for efficiency. · Coordinate escalations and cross-functional communication. · Monitor service and policy changes that may impact customer interactions and proactively communicate with leadership. Basic Qualifications: Associate's or Bachelor's degree in Communications, Business, or IT. Minimum 5 years of experience managing contact center operations. HDI Support Center Manager certification preferred. Knowledge of CRM and omni-channel platforms. Desired Skills: CRM Systems Workforce Management Omni-Channel Routing Customer Experience (CX) AI Chat Tools Performance Analytics Quality Monitoring Microsoft Power BI. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
Responsibilities
The Contact Center Lead manages operations for the IHS Digital Contact Center, overseeing staff, workload distribution, and performance metrics to ensure timely, high-quality customer support. The position is responsible for quality assurance, process improvement, and the integration of new technologies that enhance customer experience and service availability.
Contact Center Lead at Seneca Holdings
, , - Full Time
Skills Needed
Crm Systems, Workforce Management, Omni Channel Routing, Customer Experience, Ai Chat Tools, Performance Analytics, Quality Monitoring, Microsoft Power Bi
Specialization
Candidates should have an Associate's or Bachelor's degree in Communications, Business, or IT, along with a minimum of 5 years of experience managing contact center operations. HDI Support Center Manager certification is preferred, and knowledge of CRM and omni-channel platforms is required.
Experience Required
Minimum 5 year(s)
Kitchen Team Leader at Chef Brewer
Kenilworth CV8 1LZ, , United Kingdom - Full Time
Skills Needed
Role Model
Qualification
Graduate
Data Scientist Lead at JPMC Candidate Experience page
Bengaluru, karnataka, India - Full Time
Skills Needed
Data Science, Machine Learning, Prompt Engineering, Nlp, Python, Pytorch, Tensorflow, Data Pipelines, Apis, Cloud Platforms, Mlops, Problem Solving, Git, Version Control, Financial Services, Model Fine Tuning
Specialization
Candidates should have formal training in software engineering concepts and at least 5 years of applied experience. Strong programming skills in Python and experience with cloud platforms for AI/ML deployment are essential.
Experience Required
Minimum 5 year(s)
Senior Quality Lead at Enshored Inc. (External)
Pasig, Rizal, Philippines - Full Time
Skills Needed
Attention To Detail, Analytical Skills, Quality Assurance, Coaching, Team Leadership, Communication, Initiative, Problem Solving
Specialization
A bachelor's degree is required along with at least two years of Quality Assurance experience, including one year in a senior role. Candidates should demonstrate strong analytical skills, attention to detail, and the ability to lead a team.
Experience Required
Minimum 2 year(s)
Kitchen Team Leader at Greene King
Maidstone, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Food Preparation, Cooking, Presentation Skills, Hygiene Standards, Safety Regulations, Problem Solving, Team Coordination, Adaptability, Customer Service
Specialization
You should have the ability to work under pressure and a passion for delivering well-presented meals. Additionally, being a role model for high standards and adaptability during busy services is essential.
Lead Data Scientist at CommerceIQ
Bengaluru, karnataka, India - Full Time
Skills Needed
Machine Learning, Deep Learning, Nlp, Parameter Efficient Fine Tuning, Pytorch, Tensorflow, Hugging Face, Mlops, Data Pipelines, Feature Engineering, Gpu Optimization, Model Evaluation, Applied Ai, Leadership, Collaboration, Communication
Specialization
Candidates should have a Master's or Ph.D. in a relevant field and at least 5 years of hands-on experience in applied machine learning. Strong technical expertise in machine learning, deep learning, and NLP is essential.
Experience Required
Minimum 5 year(s)
Lead .Net Developer at Infosys
Addison, Texas, USA - Full Time
Skills Needed
Sql, Analytical Skills, Jquery
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Kitchen Team Leader at Greene King
Teignbridge, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Food Preparation, Cooking, Presentation Skills, Hygiene Standards, Safety Regulations, Problem Solving, Team Coordination, Adaptability, Customer Service, Time Management, Communication, Pressure Handling, Role Modeling, Collaboration, Attention To Detail
Specialization
The ideal candidate should be able to work under pressure and have a passion for delivering well-presented meals. Additionally, they should demonstrate strong leadership qualities and the ability to adapt to challenges during busy service times.
Kitchen Team Leader at Toby Carvery
Cardiff CF14 6BH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Communications Lead at Microsoft
Stockholm, , Sweden - Full Time
Skills Needed
Communications Strategy, Media Relations, Crisis Communication, Reputation Management, Executive Communications, Storytelling, Interpersonal Skills, Strategic Thinking, Judgment, Collaboration, Issues Management, Team Player, Stakeholder Engagement, Adaptability, Growth Mindset, Employee Communications
Specialization
Candidates must be fluent in Swedish and have excellent written and spoken English, along with media relations experience and active relationships with Swedish journalists and influencers. Strong interpersonal, written, and verbal communication skills are essential, along with strategic thinking and the ability to manage complex scenarios.
Experience Required
Minimum 5 year(s)
Senior Lead Analyst at American Express Company South Africa
Mumbai, maharashtra, India - Full Time
Skills Needed
Control Testing, Risk Assessment, Operational Risk Management, Compliance, Data Analysis, Process Improvement, Project Management, Communication, Leadership, Teamwork, Attention To Detail, Organizational Skills, Presentation Skills, Microsoft Office, Archer, Tableau
Specialization
A bachelor's degree is preferred, along with experience in internal control and operational risk testing. Strong technical skills in software programs and knowledge of the GCS business portfolio are also desired.
Experience Required
Minimum 5 year(s)
Counter Team Leader at Hill Street Grocer
Latrobe, Tasmania, Australia - Full Time
Skills Needed
Communication, Leadership, People Management, Stock Management, Planning, Merchandising, Customer Service, Food Safety, Cash Handling, Wh&S Compliance, Physical Fitness, Detail Orientation, Initiative, Positive Mindset, Team Engagement, Retail Operations
Specialization
Candidates should have experience in leading a customer service department and possess strong people skills. A passion for food and flexibility to work on a rotating roster is essential.
Experience Required
Minimum 2 year(s)
HVAC Lead Installer at Oosterveld Heating Air Conditioning
Guelph, ON N1E 6Y9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Nursery Room Leader at Happy Nurses Ltd
Wanstead, , United Kingdom - Full Time
Skills Needed
Childcare
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Team Leader at ONeills
London W1F 7JF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Nursery Room Leader at Happy Nurses Ltd
West Byfleet, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Nursery Room Leader at Happy Nurses Ltd
South Woodford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Nursery Room Leader at Happy Nurses Ltd
Wallington SM6, , United Kingdom - Full Time
Skills Needed
Decision Making, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Team Leader at Premier Inn
Warrington WA3, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Toddler Room Leader at Red Bus Nursery PreSchool
Portishead BS20, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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