Summary:
The Bakery Operations Assistant is first and foremost responsible for guest relations and satisfaction. He/She supports the Department Manager regarding all department duties such as ordering, merchandising, maintaining department conditions, and training department clerks. He/She is responsible for assisting the Department Manager in leading the efficient, effective, safe, legal, and profitable operations of the department.

KEY REQUIREMENTS:

• Must be 18 years of age or older
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Ability to stand for long periods of time (up to 4 hours)
• Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
• Ability to work within a freezer for up to 15 minutes
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email)
• Ability to work at a fast pace, but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Bilingual English/Spanish is a plus
• Must be flexible to work various hours/shifts, including weekends and holidays
• Ability to accept supervisory coaching related to performance, work habits, and attitude
• Ability to function as a team member and get along with others

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in interviewing, training, scheduling, performance, and productivity of all department team members
• Assist with communication of information distribution to the entire department.
• Responsible for maintaining a positive atmosphere, spirit, and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Support and execute division concepts and programs
• Contribute to executing and meeting financial goals
• Ensure quality and consistent product availability and solutions to our guests
• Assist with safeguarding, controlling, and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
• Assist with coordinating the books and manuals to ensure they are kept updated
• Assist with coordinating inventory process and reporting
• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing, and merchandising
• Ensure that Food Safety Procedures are adhered to
• Assist in proper merchandising of products by understanding and implementing schematics, merchandising of advertised items, seasonal and promotional displays, proper signing, and monitoring product flow.
• Comply with retail labeling laws, federal and state regulations, and company policies
• Assist with all bakery duties as needed, such as receiving, cleaning, freezer pulls, proofing, baking, decorating, slicing, and packaging
• Demonstrate good conflict management skills
• Perform other duties as requested or required by upper management