MAIN RESPONSIBILITIES

• Manage the day-to-day operations of the campus facilities and operations, ensuring all systems and services are functioning efficiently.
• Supervise maintenance activities, ensuring timely repairs and upkeep of campus buildings and grounds.
• Lead and supervise teams across various departments (e.g., technical support, gardening, housekeeping, security, transport).
• Hire, train, develop, and motivate staff to ensure high performance and effective service delivery.
• Foster a culture of teamwork and excellence among members of staff.
• Develop and manage the budget for facilities and operations, ensuring cost-effectiveness and adherence to financial guidelines.
• Identify opportunities for cost savings without compromising service quality.
• Oversee departmental procurement and development of tender specifications for materials, services, and equipment and ensure within allocated budget.
• Coordinate routine inspections and preventive maintenance schedules for buildings, grounds, and equipment.
• Ensure any urgent repairs or operational issues are addressed promptly to avoid disruptions to services.
• Oversee construction and renovation projects when needed.
• Ensure compliance with health, safety, and environmental regulations, creating a safe environment for staff, students, and visitors.
• Implement safety protocols and manage emergency preparedness plans (e.g., fire drills, evacuation procedures).
• Manage relationships with external contractors and service providers (e.g., cleaning, security, transport services).
• Oversee contract negotiations and ensure service level agreements (SLAs) are met.
• Ensure high-quality service delivery to all internal and external customers (students, staff, parents, and visitors).
• Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
• Communicate effectively with stakeholders (East Leadership Team, Parent Association, Student Council etc.) to ensure their needs are understood and met.
• Analyze current systems and processes to identify areas for improvement and develop strategies for optimizing efficiency.
• Implement continuous improvement programs and new initiatives to enhance operational effectiveness.
• Support and lead sustainability initiatives related to energy management, waste reduction, and eco-friendly practices.
• Ensure departmental adherence to sustainable practices, contributing to environmental conservation.
• Regularly report on operational performance, maintenance activities, budgets, and staffing to senior management.
• Maintain records and documentation related to facilities management, including inspections, repairs, and compliance.
• Respond to and manage any crises, emergencies, or unexpected disruptions in services (e.g., power outages, flooding).
• Ensure business continuity plans are in place for unforeseen circumstances.
• Acting as the Site Incident Controller (SIC) in emergency situations, coordinating the campus CERT members.