Employment Type: Full-time | Exemption Status: Non-Exempt
Hourly Rate: $42.36 (equivalent to $88,108.80 annually)
Location: Bonita, CA (full-time in office)

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Computer Science and/or related field, or one year related experience and/or training, or equivalent combination of education and experience. Education, training and/or experience that demonstrate possession of knowledge, skills and abilities listed above.
Valid California driver’s license. Certification of good DMV record. Valid auto registration and insurance. Position may require occasional driving to and from locations to meet with parents and/or for the purpose of training.
Must have Knowledge of CDA’s goals and objectives, vision, mission, and values; and California Department of Education Child Care Division rules and regulations. Must have organizational skills with a strong analytical background. Must have working knowledge of analytical tools such as PowerBI or equivalent.
Must have advanced program and funding contract knowledge sufficient to analyze, interpret, critique and/or qualify as a resource to other fiscal analysts. Must have ability to prepare comprehensive reports and recommendations; to check and compare records of data for accuracy; to refer to schedules and charts, and to research, compile, analyze and disseminate data and information.
Must have ability to prioritize workload to ensure deadlines are met, and initiate prompt and professional responses to coworkers and other individuals with minimum supervision. Ability to calculate mathematical equations and formulas accurately; ability to read and interpret documents such as safety rules, operating and maintenance instructions, rules and regulations, and procedure manuals; ability to maintain composure, work well under pressure and meet strict deadlines.
Must have ability to maintain confidentiality and follow privacy laws, rules and regulations, and procedures in regards to record keeping, using appropriate judgement in answering questions, releasing information considering the consequences of disclosure; adapt to new situations, policies or procedures, demonstrating flexibility in the workplace promoting a positive atmosphere; communicate and treat all individuals with dignity and respect, responding in a cooperative, solution-oriented manner; understand and respect diversity in the workplace/community, showing consideration by communicating tactfully and sensitively at all times.
Must have ability to maintain professional relationships with all avoiding conflicts of interest, and reporting when a relationship is established in order to take appropriate steps for removing what could become a conflict of interest; handle crisis situations calmly and work with individuals of varying educational, social-economic backgrounds; define problems, collect data, establish facts, and draw conclusions informing the supervisor or appropriate others of problems.
Must be able to operate office equipment such as personal computers, copy machines, fax machines, telephones, calculators and scanners on a daily basis to review, update, track, and research data, information and/or produce reports; proficient in Microsoft Office including Word, Excel, Power Point and Outlook.

PURPOSE OF ROLE:

Under general supervision, the Software Support and Management Specialist is responsible for maintaining company software systems, ensuring employees are properly trained on their use, and providing technical support. This position researches and monitors industry trends to identify and recommend software solutions that support agency goals.

SUMMARY OF RESPONSIBILITIES:

• Maintains current inventory of agency software titles, ensuring compliance with licensing requirements.
• Evaluates and tests new and existing software applications for compatibility with agency systems, including interoperability, privacy, security, and overall value.
• Compares reports and datasets to identify inconsistencies or omissions and reports findings to supervisor and/or appropriate department staff.
• Researches and applies software updates, patches, and upgrades to ensure optimal performance and security.
• Prepares reports and performs special studies as needed.
• Develops, monitors, and revises data and/or procedures related to software management.
• Assists in creating and implementing software-related systems and procedures that support agency goals and operations.
• Trains users on the use of software systems and tools.
• Provides end-user with technical support and troubleshoots software-related issues.
• Monitors industry trends and emerging technologies to identify software tools that may benefit the agency.
• Collaborates with software vendors on procurement processes including, gathering quotes and placing orders as necessary.
• Maintains knowledge of cloud-based software and subscription services used by the agency.
• May participate in audits, file reviews, and compliance-related activities as needed.
• May lead, or assist in the coordination and training of special projects.
• Serves as back up to the general IT Help Desk.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Participates in on-site and off-site learning opportunities such as workshops, conferences, staff meetings and trainings.
• Additional duties as assigned.