Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

WHAT WE ARE LOOKING FOR…

Due to our rapid global expansion, we are looking for a talented Software Developer to join our AI team.
As an established Software Developer, you will be committed to delivering valuable applications and services to customers. You will ensure the software meets the agreed acceptance criteria and the team’s definition of done.
From design, development, testing, deploying and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers.
Software Developers work in highly motivated teams, committed to delivering valuable AI-driven applications and services to customers. This role focuses on building intelligent systems that leverage artificial intelligence and machine learning to solve real-world problems and enhance user experiences. They ensure applications meet agreed acceptance criteria, including robust integrations with AI services throughout the end-to-end delivery of the service. A strong understanding of application architecture is highly desirable, enabling informed decisions across design, development, testing, and deployment. By maintaining up-to-date, adaptive systems, they support the business in delivering mission-critical, AI-enabled communications solutions for customers.

Development

• Write code in appropriate languages, principally c#.
• Design the architecture of new application components and achieve internal sign off for development specifications where required.
• Work within an Agile team to develop applications to meet product/customer requirements.
• Thoroughly test new features or developments to make sure they perform the desired task correctly in all cases.
• Work with Quality Assurance teams/processes to validate builds ready for launch.

Maintenance & improvement

• Problem solve and fix bugs as discovered/reported.
• Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times.
• Peer review colleague’s work.
• Share ideas and work on projects for improving applications, process or the wider platform.
• Review projects/deployments and learn lessons to improve future performance.
• Design and pilot prototype applications where required.
• Stay up to date with software development trends and technological advancements. Learn and test new technologies, frameworks and languages as relevant.