RESPONSOBILITIES

• You will be involved early in commercial negotiations to feedback on scope timelines and dependencies, working with the technical teams. Once the project is live, you will be responsible for communicating with the customer, organising meetings and workshops, tracking progress, working proactively with relevant stakeholders to make updates to the schedule and you will update senior management on progress.
• You will be required to have a detailed understanding of the project, including its aims and requirements and be quality driven.
• You will be adept at using JIRA and Confluence and will be expected to leverage automations to minimise project admin overhead and increase the speed at which we generate project insights. Changes to the project schedule are common and customers in our field act very dynamically.
• As a skilled Delivery Manager, you will be expected to minimize any potential setbacks from such changes by proactively seeking to understand the issues and dependencies.
• At every step you will be supported and empowered to make an impact.
• We are looking for someone excited to work with technical teams and customers to deliver exciting projects.

EXPERIENCE & QUALIFICATIONS:

Our team values a growth mindset over an expansive CV. We encourage you to apply if you have some or all the following:

• Experience delivering projects in a fast-paced software/engineering environment.
• Bachelor’s degree, preferably in a STEM field (Software, Engineering, Physics, Mathematics or similar) or equivalent experience
• Atlassian proficiency. Experienced using modern software project management tools such as JIRA and Confluence for planning, automation, reporting and chasing an advantage. Office tools are not used for project management.
• Experience working with customers. Able to build and sustain positive relationships.
• Be responsive to changes in customer needs and expectations.
• Well organised person with strong problem-solving skills.
• An awareness of agile methodologies and automotive standards is preferred.
• Great communication skills: confidently able to chase internal and external stakeholders for information and keep them accountable to deadlines.

ROLE PURPOSE

You will be responsible for delivering customer projects, involved throughout the entire lifecycle of the software projects. You will work closely with the Engineering, Product and Commercial teams to scope the project, create and manage the JIRA plan and ensure delivery on time.
This role is for anyone with proven experience delivering software projects, keen to expand their experience in an agile deep tech start-up environment, with a focus on software development and deployment in an industry critical to a zero-carbon future.

WHAT YOU WILL DO

• Have full ownership of delivering software products to your nominated customers.
• You will be involved from the early stages of setting up a new project to maintaining the JIRA plan with input from team leads and customers. You will identify resource gaps, track KPIs and budgets, adapt to changes in priority to ensure we deliver high quality solutions and on time.
• Engage with stakeholders to develop a clear view of business requirements, manage them and agree with the team leads which tasks will implement the requirements.
• Actively keep the plan updated, review estimates as and when new information about the project becomes available. Quantify risks and uncertainties in timing/resource projections.
• Agree project timings and sync your plans with the high-level plan. Integrate plan baselines, identify dependencies between projects, resource constrains and minimise the impact of delays.
• Support delivering the plan on time and ensure the tasks meet a high standard.
• Develop new processes and continuously improve the effectiveness of existing ones.
• Leverage JIRA automations to minimise project admin overhead.
• Identify and escalate risks. Maintain the risk register, work with the technical leads to mitigate or even eliminate risks before they can impact the project.
• Be involved in fault management and resolution. Work with Application and Support Engineers to fix customer issues in a timely manner.
• Work with Customer Success Managers to integrate identified pain points from the projects you manage into the Customer Delivery Processes
• Prepare and present reports to customers, tracking status, timing, issues and risks.
• Build and sustain positive relationships with team members and customers.

Our typical hybrid roles at Fortescue Zero require 3 days in the office and 2 from home, making the ability to commute to the stated office location for the required days essential.

• Fortescue Zero bonus scheme
• Aviva Pension
• Group Life Assurance
• Group Income Protection
• Electric Car Scheme
• Health Cash Plan
• Employee Assistance Programme
• Private Medical Insurance
• 26 days holiday plus public holidays and the opportunity to purchase an additional 5 days per year
• Childcare Benefits
• Free on-site gym access and discounted national membership