ABOUT US

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

EXAMPLES OF DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• Fluent in English is a must. Business level fluency in any one of these languages is a must: Mandarin, Bahasa Indonesia, Thai, or Japanese.
• Excellent interpersonal communication (both verbal and written) and presentation skills in English.
• At least 3 years experience in related account management field, preferably in cybersecurity or similar technical background
• Bachelor’s degree required - Marketing / Business / IT orientation preferred
• Experience working directly with customers in a B2B environment. It would be more preferrable to have experience in Digital/Scale Customer Success efforts.
• Strong understanding of computer networking and “how the internet works.”
• Natural curiosity to learn about the cloud security industry
• Experience with account portfolio planning and prioritization, including CRMs upkeep
• Analytical skills: there will be a lot of data, that you will need to transform into information and actions

ADDITIONAL RESPONSIBILITIES WILL INCLUDE:

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.
• Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.
• Lead retention efforts by demonstrating the value Cloudflare’s products and services provide, through both 1:many engagements (e.g., office hours, webinars, workshops) and tailored 1:1 interactions.
• Create, design, improve and deploy processes for our pooled team
• Ability to prioritize your workload, and escalate appropriately and efficiently through the appropriate channels to ensure timely resolution.
• Communicate customer feedback and product needs to appropriate internal teams
• Continuous learning on Cloudflare’s products and services, as well as soft skills
• Co-building collateral material for customers
• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.
• Leverage customer data to proactively uncover potential risks and expansion opportunities, supporting growth and long-term retention.
• Work collaboratively with Sales, Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.
• Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.
• Assist with the development of customer-facing materials for scalable 1:many engagements.