At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us!
The Boeing Defence UK’s Digital Services and Analytics (DS&A) function is responsible for delivering programmes of work into the defence and security sectors across the UK.
We are seeking a dedicated and customer-oriented Service Desk Agent to join our team as an individual contributor level 1. The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively. The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.
The position is located in Bristol UK and will be expected to work across a 7x24x365 day shift pattern. (The role is to cover 5 days per week and will involve some occasional weekend working, on a rota basis).

REQUIRED SKILLS AND EXPERIENCE:

• Previous experience in a customer service or technical support role preferred.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent verbal and written communication skills.
• Familiarity with common operating systems (Windows, macOS, Linux) and software applications.
• Basic understanding of networking concepts and hardware components.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.

• Respond to incoming service requests via phone, email, and chat in a timely and professional manner
• Diagnose and troubleshoot hardware and software issues, providing solutions or escalating to higher-level support as necessary.
• Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
• Assist users with account management, including password resets and access issues.
• Provide guidance on the use of various software applications and tools.
• Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
• Collaborate with other IT team members to resolve complex issues and improve service delivery.
• Participate in training sessions and workshops to enhance technical skills and customer service abilities.
• Contribute to the development of knowledge base articles and user documentation
• Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s.