FULL TIME / PERMANENT / £24,570 / OFFICE BASED / STOKE-ON-TRENT

Do you have experience in debt collection or credit control and want to join an award-winning company with no evening or weekend working? Can you start a new role on 8th September?
We’re Water Plus – the UK’s largest water retailer for business customers, serving around 350,000 customers across England and Scotland. As we continue to grow, we’re looking for experience in Debt Collections or Credit Control to join our Operations team in Stoke (ST4 4TW). You’ll be working an 8 hour shift between 8am and 5.30pm. We may consider applications from candidates who can only work 8am-4pm OR 9am-5.30pm.

WHAT ARE SOME OF YOUR DUTIES?

You’ll play a key role in managing customer accounts and ensuring timely payment of outstanding invoices. This is more than just chasing payments – it’s about building relationships, resolving queries, and helping customers find the best way forward.

YOUR DAY-TO-DAY DUTIES WILL INCLUDE:

• Proactively managing a portfolio of customer accounts to reduce overdue balances.
• Investigating and resolving billing queries that may be delaying payment.
• Contacting customers to agree repayment terms in line with company policy.
• Promoting digital journeys and Direct Debit adoption to improve customer experience.
• Collaborating with internal teams to resolve issues and keep customers informed.
• Providing regular updates on account status and escalating where necessary.