BASIC SALARY – UPTO £24,600 PER ANNUM DEPENDING ON EXPERIENCE

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

WHO WE’RE LOOKING FOR

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Self-motivated with a proactive approach to managing workload and delivering results.
• Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
• Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
• Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
• Analytical mindset with the ability to interpret and utilise data to support decision-making.
• Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
• Experienced in data manipulation using Microsoft Excel and other relevant software tools.
• Possesses strong organisational skills with meticulous attention to detail.
• Adept at managing multiple priorities simultaneously through a structured and methodical approach.
• Experience working with customer portals and related digital platforms.

Play a key role in delivering accurate billing and exceptional customer service across all areas of the business. This role is essential in upholding our commitment to excellence and professionalism, supporting our Customer Charter while ensuring every client interaction is handled with care, efficiency, and integrity

• Oversee the daily management and accuracy of the engineering job database, ensuring all open jobs are up to date.
• Prepare, price, and generate invoices on a daily basis, maintaining strict attention to detail and financial accuracy.
• Coordinate with internal departments to secure essential information required for timely invoice processing.
• Compile and submit customer reports in line with agreed schedules and formats.
• Upload invoices to client-specific portals, ensuring adherence to each portal’s requirements and timetable.
• Investigate invoice discrepancies, resolve queries, and issue credit notes where appropriate.
• Maintain and update the invoicing database to ensure data integrity and traceability.
• Provide general administrative support and undertake ad-hoc duties as needed to assist business operations.
• Retrieve and action phone and email messages promptly, meeting all service-level agreements (SLAs).
• Manage customer enquiries and complaints from receipt to resolution, delivering a positive client experience.
• Process orders efficiently to guarantee job completion and accurate billing.
• Take a proactive approach to managing customer workloads, prioritising tasks to meet deadlines.
• Finalise job costs and close work orders for invoicing, in strict accordance with customer specifications.
• Collaborate closely with internal teams to ensure customer requirements are met and work is completed within SLA.
• Maintain clear, professional communication with both internal stakeholders and external clients to support seamless service delivery

At Marlowe Fire & Security Group, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Competitive Basic Salary up to £24,600 per annum, commensurate with experience.
• Comprehensive Royal London Pension Plan to support your long-term financial security.
• Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
• Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
• Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
• Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
• Dedicated Mental Health & Well-being Program to support your overall health and resilience.
• Employee Recognition Scheme that values and rewards your contributions.
• Clear Development and Progression Pathways to help you grow and advance your career.
• Convenient, Free, Secure On-site Parking for a stress-free commute.
• Complimentary Access to On-site Gym Facilities to promote a healthy and active lifestyle