WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Customer Success Renewal Advisor, you are responsible for delivering end-to-end renewal execution through a partnership with Customer Success Managers and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. As part of your role, you will work to move customers to SAP’s new Master Cloud Customer Agreement (MCCA) at the time of renewal, ensuring they understand the benefits and terms related to this new agreement. This role will be covering the MEE region. As part of your role, you will be expected to engage with customers based in the following clusters of countries: Germany, Switzerland, Austria and the CEE region.
Renewals Executives demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams. You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role, we encourage you to voice your feedback to drive improvements within the business.