WHAT WILL YOU DELIVER?

• Take responsibility for leading the on-site senior management team, delivering to agreed service levels within agreed budgets
• Deliver the business strategy in the service area and achieve service objectives and profit while maintaining a high level of Customer satisfaction
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation
• Responsible for all FM operations including hard and soft services
• Responsible for all aspects of Technical compliance including planned and reactive tasks
• Manage the onsite technical team including management of sickness, absence and holidays and involvement in appraisals and performance management
• Produce monthly reports and ensure minimum service and unavailability deductions on all projects
• Ensure full compliance with relevant policies and procedures, codes of practice, statutory requirements and ensure professional standards are maintained
• Develop and implement a dynamic planned preventative maintenance system to meet the changing requirements of the service and demands on plant and equipment
• Act as Technical Adviser to the Maintenance Team and relevant groups within the Company regarding management and operation of the engineering services, including the development and maintenance of contingency plans
• Ensure risk assessments and method statements are in place as deemed necessary for both hard and soft services
• Ensure CAFM System is up to date at all times and ensure all reactive and PPM tasks are completed within project agreements
• Control the management of expenditure and income as delegated by the Account Director to meet agreed budgets and to maximise efficiencies whilst achieving the required quality standards
• Deliver a pro-active subcontractor management strategy ensuring successful delivery of services into the contract, in a cost effective and timely manner
• Ensure all staff are trained and aware of their health and safety responsibilities in accordance with statutory policy and procedures
• Take responsibility for all aspects of Water Safety
• Take responsibility for all aspects of Fire Safety and the annual review of Fire Risk Assessments across the portfolio
• Attendance / assistance at end user / client meetings, ensuring all actions from end user client meetings are delivered
• Agree objectives and targets for accountable staff, ensuring that priority is given to their achievement.
• Contribute to the creation of a dynamic team to achieve delivery of the key objectives. This includes rigorously assessing performance, mentoring, developing, recruiting, replacing and otherwise strengthening the team
• Carry out regular audits across all services to ensure services are being maintained to agreed standards and performance, including ISO & OHSAS standards
• Act as on call duty manager as required
• Fully support the Account Director in all aspects of contract delivery and future growth and deputise for the Account Director as and when required

This is an onsite role, based at Alert House, Burnley.
Reporting to the Account Director, be responsible for day-to-day management of commercial and contractual compliance of FM services at Blackburn and Lancashire schools. To ensure that all services are provided consistently to the required standard and that they meet the specific requirements of the FM Contract and Authority Requirements.
The post holder will be responsible for minimising performance deductions by delivering the hard and soft services element of the contract effectively and by responding in a timely manner to all relevant issues in accordance with the requirements of the Project Agreement. To develop effective processes and procedures within the department and demonstrate an observable commitment to Behavioural Safety and embracing a Safety-First culture.