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Customer Success Manager (electron microscopy science) at Thermo Fisher Scientific
St. Louis, MO 63134, USA - Full Time
Skills Needed
High End, Physics
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Sr. Procurement Specialist at Thermo Fisher Scientific
Burlington, ON L7L 5Z1, Canada - Full Time
Skills Needed
Management Skills, Color, Disabilities
Specialization
Business administration or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Hardware Design Engineer (m/f/d) – Rotational Rheometers at Thermo Fisher Scientific
76227 Karlsruhe, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Field Service Engineer (m/f/d) OES, XRF and XRD at Thermo Fisher Scientific
01067 Dresden, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Key Account Manager at Thermo Fisher Scientific
Gainesville, FL 32611, USA - Full Time
Skills Needed
Excel, Analytical Skills, Presentations, Power Bi, Business Acumen, Powerpoint, Business Initiatives, Leadership Skills, Relationship Building, Communication Skills
Qualification
MBA
Experience Required
Minimum 5 year(s)
FSP CRA (Level I/II) at Thermo Fisher Scientific
Remote, , Singapore - Full Time
Skills Needed
Status Tracking, Expense Reports, Project Work, Project Teams, Ecos, Preparation
Qualification
Graduate
Manager, Supply Chain at Thermo Fisher Scientific
Cincinnati, OH 45221, USA - Full Time
Skills Needed
Customer Service, Commitments
Qualification
Graduate
Experience Required
Minimum 3 year(s)
QC Analyst at Thermo Fisher Scientific
Birmingham B15 2SQ, , United Kingdom - Full Time
Skills Needed
Communication Skills, English, Manual Handling, Assembly
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Group Leader (Senior People Manager) - Biopharma - Athlone, Ireland at Thermo Fisher Scientific
Athlone, County Westmeath, Ireland - Full Time
Skills Needed
Program Management, Diverse Groups, Molecular Biology, Immunology, Perspectives, Ema, Electrophoresis, Training, Technology, Technological Innovation, Leadership Skills, Office Equipment, Research, Chemistry, Wellbeing, Biology, Biochemistry
Specialization
Lab sciences such as biology biochemistry immunology chemistry molecular biology or similar
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Chemical Account Manager at Thermo Fisher Scientific
New York, NY 10016, USA - Full Time
Skills Needed
Analytical Capability, Presentation Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Content Marketing Senior Manager at Thermo Fisher Scientific
Waltham, MA 02451, USA - Full Time
Skills Needed
Blogs, Communication Skills, Writing, Content Marketing, Content Management Systems
Qualification
MBA
Experience Required
Minimum 5 year(s)
Global Market Development Manager, Protein Expression and Viral Delivery at Thermo Fisher Scientific
Pittsburgh, PA 15205, USA - Full Time
Skills Needed
Demand, Performance Metrics, Digital Marketing, Biotechnology, Reagents, Continuous Improvement, Biology, Communication Skills, Optimization, Teams, Display Advertising, Biochemistry, Cell Biology, Life Sciences, Protein Expression, Consumables
Qualification
MBA
Sales Representative II, Laboratory Products (Boston) at Thermo Fisher Scientific
Waltham, MA 02451, USA - Full Time
Skills Needed
Written Communication, Perspectives, Presentation Skills, Research, Technological Innovation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Facilities Construction Manager at Thermo Fisher Scientific
Middleton, WI 53562, USA - Full Time
Skills Needed
Training, Wellbeing, Critical Thinking, Building Management Systems, Technology, Construction Drawings, Fire Protection, Emerging Trends, Communication Skills, Diverse Groups, Engineering Disciplines, Office Equipment
Specialization
Construction management services engineering or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Software Developer, C# .Net at Thermo Fisher Scientific
Burlington, ON L7L 5Z1, Canada - Full Time
Skills Needed
Project Estimation, Asp.Net, Computer Science, Desktop Application Development, Software Solutions, Software Development, Robotics, Communication Skills, Visual Studio
Specialization
Computer Science, Engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Software Engineering Intern - Python QT Application Plugin Generator at Thermo Fisher Scientific
5651 Eindhoven, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Medical Information Specialist I - Nurse at Thermo Fisher Scientific
Wilmington, North Carolina, USA - Full Time
Skills Needed
Diverse Groups, Management Skills, Training, Technology, Communication Skills, Interpersonal Skills, Travel, Wellbeing, Office Equipment, Writing
Specialization
Nursing or equivalent and relevant formal academic vocational qualification
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior / Clinical Research Associate - UK (several locations) at Thermo Fisher Scientific
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Perspectives, Research, Microsoft Office, Technological Innovation, Presentation Skills, Thinking Skills, Medical Terminology, Management Skills, Communication Skills, Computer Skills, Decision Making
Specialization
A life sciences related field or a registered nursing certification or equivalent and relevant formal academic vocational qualification
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Lead Site Specialist, Coverage Specialist at Thermo Fisher Scientific
Boston, MA 02210, USA - Full Time
Skills Needed
Software, Material Handling, Overtime, Communication Skills, Cold Rooms, Customer Service
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Sr. Demand Planner at Thermo Fisher Scientific
Pittsburgh, PA 15205, USA - Full Time
Skills Needed
Planning Systems, Excel, Data Warehouse, Power Bi, Logility, Sql Server
Qualification
Graduate
Customer Success Manager (electron microscopy science) at Thermo Fisher Scientific
St. Louis, MO 63134, USA -
Full Time


Start Date

Immediate

Expiry Date

09 Nov, 25

Salary

92900.0

Posted On

09 Aug, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

High End, Physics

Industry

Outsourcing/Offshoring

Description

JOB DESCRIPTION

Customer Success Manager
R-01322817
This role can be remote and will travel to customer sites
When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you’ll be supported in achieving your career goals.
You will be a part of the Global Customer Experience team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.
The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.
How will you make an impact? The Customer Experience team supports Life Science and Materials Science customers throughout their entire experience with a focus on accelerating the customer’s success factors by providing sustainable solutions, throughout the complete customer journey.
As a result of our growing Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer. CSM will monitor customer progress and act as an internal advocate removing barriers and find solutions supporting the customer to meet their goals and reach business outcomes, enhancing the customer experience.

Responsibilities:

  • Develop positive relationships with customers by providing excellent customer service. Leverage customer onboarding meetings to set customer expectations, decide on success criteria, and understand individual customer needs.
  • Work closely with the service and applications teams to ensure a smooth installation and training process.

• Work closely with sales, IT, and other departments to connect the customer with needed information and resources. • Monitor and track customer progress starting at point of sale, through installation and training, and beyond.

  • Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs.
  • Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience.
  • Up to 30% travel required, primarily in the US.

Minimum Qualifications:

  • Advanced degree (M.S./Ph.D.) in Biological Sciences, or material science engineering or Physics; or a similar through experience. Will consider Bachelors Degree with 10 years experience.
  • Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role.
  • Excellent teammate that can also work independently.
  • Strong communication and inter-cultural skills.

Preferred Qualifications:

  • High-end (Cryo-)Electron Microscopy experience (academia or industry);
  • Comfortable working independently and leading customer relationships.
  • Project management experience.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Develop positive relationships with customers by providing excellent customer service. Leverage customer onboarding meetings to set customer expectations, decide on success criteria, and understand individual customer needs.
  • Work closely with the service and applications teams to ensure a smooth installation and training process
Customer Success Manager (electron microscopy science) at Thermo Fisher Scientific
St. Louis, MO 63134, USA - Full Time
Skills Needed
High End, Physics
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Sr. Procurement Specialist at Thermo Fisher Scientific
Burlington, ON L7L 5Z1, Canada - Full Time
Skills Needed
Management Skills, Color, Disabilities
Specialization
Business administration or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Hardware Design Engineer (m/f/d) – Rotational Rheometers at Thermo Fisher Scientific
76227 Karlsruhe, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Field Service Engineer (m/f/d) OES, XRF and XRD at Thermo Fisher Scientific
01067 Dresden, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Key Account Manager at Thermo Fisher Scientific
Gainesville, FL 32611, USA - Full Time
Skills Needed
Excel, Analytical Skills, Presentations, Power Bi, Business Acumen, Powerpoint, Business Initiatives, Leadership Skills, Relationship Building, Communication Skills
Qualification
MBA
Experience Required
Minimum 5 year(s)
FSP CRA (Level I/II) at Thermo Fisher Scientific
Remote, , Singapore - Full Time
Skills Needed
Status Tracking, Expense Reports, Project Work, Project Teams, Ecos, Preparation
Qualification
Graduate
Manager, Supply Chain at Thermo Fisher Scientific
Cincinnati, OH 45221, USA - Full Time
Skills Needed
Customer Service, Commitments
Qualification
Graduate
Experience Required
Minimum 3 year(s)
QC Analyst at Thermo Fisher Scientific
Birmingham B15 2SQ, , United Kingdom - Full Time
Skills Needed
Communication Skills, English, Manual Handling, Assembly
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Group Leader (Senior People Manager) - Biopharma - Athlone, Ireland at Thermo Fisher Scientific
Athlone, County Westmeath, Ireland - Full Time
Skills Needed
Program Management, Diverse Groups, Molecular Biology, Immunology, Perspectives, Ema, Electrophoresis, Training, Technology, Technological Innovation, Leadership Skills, Office Equipment, Research, Chemistry, Wellbeing, Biology, Biochemistry
Specialization
Lab sciences such as biology biochemistry immunology chemistry molecular biology or similar
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Chemical Account Manager at Thermo Fisher Scientific
New York, NY 10016, USA - Full Time
Skills Needed
Analytical Capability, Presentation Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Content Marketing Senior Manager at Thermo Fisher Scientific
Waltham, MA 02451, USA - Full Time
Skills Needed
Blogs, Communication Skills, Writing, Content Marketing, Content Management Systems
Qualification
MBA
Experience Required
Minimum 5 year(s)
Global Market Development Manager, Protein Expression and Viral Delivery at Thermo Fisher Scientific
Pittsburgh, PA 15205, USA - Full Time
Skills Needed
Demand, Performance Metrics, Digital Marketing, Biotechnology, Reagents, Continuous Improvement, Biology, Communication Skills, Optimization, Teams, Display Advertising, Biochemistry, Cell Biology, Life Sciences, Protein Expression, Consumables
Qualification
MBA
Sales Representative II, Laboratory Products (Boston) at Thermo Fisher Scientific
Waltham, MA 02451, USA - Full Time
Skills Needed
Written Communication, Perspectives, Presentation Skills, Research, Technological Innovation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Facilities Construction Manager at Thermo Fisher Scientific
Middleton, WI 53562, USA - Full Time
Skills Needed
Training, Wellbeing, Critical Thinking, Building Management Systems, Technology, Construction Drawings, Fire Protection, Emerging Trends, Communication Skills, Diverse Groups, Engineering Disciplines, Office Equipment
Specialization
Construction management services engineering or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Software Developer, C# .Net at Thermo Fisher Scientific
Burlington, ON L7L 5Z1, Canada - Full Time
Skills Needed
Project Estimation, Asp.Net, Computer Science, Desktop Application Development, Software Solutions, Software Development, Robotics, Communication Skills, Visual Studio
Specialization
Computer Science, Engineering
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Software Engineering Intern - Python QT Application Plugin Generator at Thermo Fisher Scientific
5651 Eindhoven, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Medical Information Specialist I - Nurse at Thermo Fisher Scientific
Wilmington, North Carolina, USA - Full Time
Skills Needed
Diverse Groups, Management Skills, Training, Technology, Communication Skills, Interpersonal Skills, Travel, Wellbeing, Office Equipment, Writing
Specialization
Nursing or equivalent and relevant formal academic vocational qualification
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior / Clinical Research Associate - UK (several locations) at Thermo Fisher Scientific
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Perspectives, Research, Microsoft Office, Technological Innovation, Presentation Skills, Thinking Skills, Medical Terminology, Management Skills, Communication Skills, Computer Skills, Decision Making
Specialization
A life sciences related field or a registered nursing certification or equivalent and relevant formal academic vocational qualification
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Lead Site Specialist, Coverage Specialist at Thermo Fisher Scientific
Boston, MA 02210, USA - Full Time
Skills Needed
Software, Material Handling, Overtime, Communication Skills, Cold Rooms, Customer Service
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Sr. Demand Planner at Thermo Fisher Scientific
Pittsburgh, PA 15205, USA - Full Time
Skills Needed
Planning Systems, Excel, Data Warehouse, Power Bi, Logility, Sql Server
Qualification
Graduate
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