WHAT YOU BRING

• Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics, or related field).
• 4+ years of experience in a Business Analyst or similar role
• Strong proficiency in SQL, Excel, and data visualization tools such as Power BI, Tableau, or Looker.
• Experience with additional analytics tool (e.g., Python, R, SAS) is a plus.
• Strong business acumen and with proven ability to influence cross-functional teams and senior stakeholders through data storytelling.
• Strong verbal and written communication skills; able to present to diverse stakeholders, including executives
• Ability to communicate technical findings to non-technical audiences.
• Demonstrates intellectual curiosity, strong problem-solving skills, and passion to continually up-level current approaches and processes.
• Comfortable turning ambiguous questions into structured analyses with clear, actionable insights.
• Experience with A/B testing, statistical modeling, and customer segmentation techniques.
• Self-starter mindset with an ability to manage multiple projects and shifting priorities simultaneously while independently driving progress against goals.
• A natural collaborator who thrives on building internal and external relationships.
• Positive attitude with high aptitude to learn new things quickly.
• Team player that’s eager to further develop and grow with us.

PREFERRED QUALIFICATIONS

• Experience in a B2B SaaS business and/or Fintech.
• Familiarity with CRM platforms and customer data platforms (CDPs).
• Knowledge of cloud-based data environments (e.g., Databricks, BigQuery).
• Experience working in agile environments or with product teams.
• Background working with data-focused analytics teams
• Charlotte, NC | Hybrid | Full-Time

ABOUT THE ROLE

We are seeking a highly analytical and strategic thinker to join our Customer Analytics team as a Senior Insights Analyst. In this role, you will leverage data to uncover customer insights, drive business decisions, and support cross-functional initiatives that enhance customer experience, retention, and lifetime value.

WHAT YOU’LL DO

• Business Insights & Analysis:
• Conduct deep dives into customer behavior, business performance, and market trends to uncover insights and recommend actions.
• Develop and maintain dashboards and reports to monitor key business metrics, identify trends, and highlight opportunities for improvement
• Create and maintain a backlog of impactful Customer Experience enhancing initiatives, categorizing and prioritizing as needed.
• Data-Driven Storytelling
• Translate complex data into clear, compelling narratives and visualizations for senior stakeholders in CX.
• Deliver high-impact analyses that support strategic initiatives, operational improvements, and executive decision-making.
• Build models to project business outcomes, evaluate scenarios, and support strategic planning.
• Cross-Functional Collaboration
• Partner with teams across the organization to understand business needs, define KPIs, design experiments, and support strategic initiatives with data.
• Support junior analysts through mentoring and training.
• Data Infrastructure & Quality
• Assess data availability and limitations based on enterprise data elements.
• Collaborate with data engineering to ensure data accuracy, integrity, and accessibility for analysis.