Overview of the role
To support the delivery of the FM, Compliance, and Investment services at a regional level across Well Pharmacy & Bestway Retail estate to ensure all trading units can operate and trade in safe and legal environment. To ensure that all works are delivered to budget plus delivered to the expected timescales, standards and operate within the business policies and procedures. First point of contact for all facilities queries with the help desk and across the business.

Main Responsibilities

• Responsible for managing all queries and issues raised by the internal help desk team through to completion or escalation to line manager.
• Responsible for ensuring the contactors and help desk teams always maintain the system.
• Support the facilities team to make sure the budget trackers are maintained all times.
• Responsible for raising purchase orders in line with internal policy and procedures.
• Responsible for requesting quotes and checking details before submitting requests to line manager for approval.
• Responsible for checking and collating monthly batches / invoices ready for line manager to check and approve.
• First point of contact for escalations and issues impacting on the branch not trading.
• Responsible for providing support to the Facilities Managers in attending contractors review and performance meetings.
• Support the Facilities Managers and retail support team in resolving landlord issues in collaboration with the property team.
• Supporting the Facilities & Compliance Manager with H&S, FRA and Equality issues
• Responsible for collating and analysing reactive call data to help manage service and cost.
• Responsible for capturing all relevant documentation for each incident requested from line manager in accordance with the business insurance policies and procedures.

KEY KNOWLEDGE AND SKILLS REQUIRED FOR THE ROLE:

• Experience of working in a Facilities environment.
• Organisational and Communication Skills.
• IOSH Managing health & Safety Certification
• Asbestos Awareness Certification
• Good working knowledge of Microsoft applications.
• Financial and budget awareness.
• Managing multiple and potentially conflicting priorities.
• Unpredictability of reactive works.
• Agreeing solutions and options for issues.
• Balances reactive and proactive business needs.
• Dealing with unexpected issues in a timely and competent manner.
• Managing different stakeholders / processes
  The Ideal Candidate
  Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
  Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
  About The Company
  For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
  Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
  The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
  We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
  We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

Main Responsibilities

• Responsible for managing all queries and issues raised by the internal help desk team through to completion or escalation to line manager.
• Responsible for ensuring the contactors and help desk teams always maintain the system.
• Support the facilities team to make sure the budget trackers are maintained all times.
• Responsible for raising purchase orders in line with internal policy and procedures.
• Responsible for requesting quotes and checking details before submitting requests to line manager for approval.
• Responsible for checking and collating monthly batches / invoices ready for line manager to check and approve.
• First point of contact for escalations and issues impacting on the branch not trading.
• Responsible for providing support to the Facilities Managers in attending contractors review and performance meetings.
• Support the Facilities Managers and retail support team in resolving landlord issues in collaboration with the property team.
• Supporting the Facilities & Compliance Manager with H&S, FRA and Equality issues
• Responsible for collating and analysing reactive call data to help manage service and cost.
• Responsible for capturing all relevant documentation for each incident requested from line manager in accordance with the business insurance policies and procedures