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Hospitality Operations Coordinator at The Adecco Group
Spain, Saskatchewan, Spain - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Restaurant Manager at The Office Genie
Dubai, Abu az Zuluf, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
production Supervisor at The Adecco Group
London, Manitoba, Germany - Full Time
Skills Needed
N/A
Head of Commercial Growth at The Neon Company
Alberta, Alberta, Netherlands - Full Time
Skills Needed
N/A
OSHC Relief Coordinator - Central Eastern Suburbs, VIC at The Extend Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Program Planning, Child Safety, Stakeholder Engagement, Educational Activity Design, Compliance Management, Team Leadership, First Aid, Cpr, Anaphylaxis Management, Asthma Management, Community Connection, Operational Management
Specialization
Requires a qualification in Early Childhood, Primary Teaching, School Aged Care, or related fields. Must possess or be willing to obtain a Working With Children Check, Child Protection Training, and First Aid certifications.
Experience Required
Minimum 2 year(s)
Business Development at The Purse Affair
Berlin, Berlin, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Restaurantleiter at The Samuel Hotel
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Operations Coordinator at The Crown Estate
London, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Instructor for kids sport program at The Club at Ibis
Toronto, Manitoba, Canada - Full Time
Skills Needed
N/A
Erp Functional Specialist at The Fuse Company
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Service Adminstrator at The Adecco Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Accountant at The Mitolo Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Recruitment Consultant at Hunted Gathered
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Call Centre Manager at The Adecco Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Bartender at The Samuel Hotel
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Learning Support Practitioner at The Adecco Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Software Engineer at The Adecco Group
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Service Advisor at The Adecco Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Digital designer UI at The Brink Agency
Limburg, Limburg, Netherlands - Full Time
Skills Needed
N/A
Store Manager (m/w/d) at Tidemark Theatre
Australia, Isle of Wight - England, Australia - Full Time
Skills Needed
N/A
Hospitality Operations Coordinator at The Adecco Group
Spain, Saskatchewan, Spain -
Full Time


Start Date

Immediate

Expiry Date

27 Dec, 26

Salary

35000.0

Posted On

28 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Mental Health & Behavioral Services

Description

About the role

We're looking for a GTM Operations Analyst to join our CX Operations team at Pleo. In this role, you'll drive operational excellence across customer experience, retention, and lifecycle workflows, manage CRM systems and data integrity, build reporting dashboards, and translate operational data into actionable insights for proactive retention strategies. If you're excited about building scalable customer-facing processes and are passionate about customer experience and SaaS operations, then this is the opportunity for you!

Who you’ll be working with and reporting to

You’ll report to our GTM Operations Manager and work closely with teams in Customer success & Sales teams. Our team is highly collaborative and dedicated to operational health and data integrity. You’ll also have the chance to partner with teams across GTM to ensure success.

What you’ll be doing

As a GTM Operations Analyst, you will:

  • Operational Reporting & Dashboards – Design, build, and maintain comprehensive operational dashboards in Looker, Vitally, or Power BI to track customer health, onboarding progression, risk signals, and lifecycle renewals.
  • CRM Administration & Data Management – Manage HubSpot or Salesforce systems including field configuration, custom objects, data mapping, and user access management.
  • Churn & Risk Analytics – Analyze customer usage patterns and behavioral indicators to identify at-risk accounts early and support proactive retention interventions.
  • Process Optimization – Map and evaluate post-sales and CX workflows to identify bottlenecks and implement improvements across CX platforms.
  • Stakeholder Collaboration & System Hygiene – Partner directly with CX leadership, Sales Operations, and GTM teams while conducting regular platform audits and workflow automations.

You can expect to work with the following tech stack: HubSpot, Vitally, Salesforce, Freshworks, Looker, Power BI, and SQL/Python tools.

What you bring


You’ll thrive in this role if you have:

  • 3+ years as a CX Operations Analyst, Operations Specialist, Business Analyst, or similar role in B2B SaaS.
  • Hands-on experience administering CRM platforms (HubSpot or Salesforce) and Customer Success tools (Vitally, Gainsight).
  • Proficiency in building and maintaining business intelligence dashboards in BI tools (Looker, Power BI, Tableau).
  • Strong analytical skills, execution focus, and communication skills to collaborate with technical and non-technical stakeholders.
  • Nice-to-have: Proficiency with SQL or Python, workflow automation tools (Zapier/Make), and background in data governance.
  • A strong background in customer success, sales operations, or customer analytics.

Why is this role a good fit for you

This role is a good fit for you if:

  • You're comfortable with ambiguity and enjoy building structure and process where none exists yet, rather than waiting for a fully defined playbook.
  • You're happy fielding ad-hoc requests and shifting priorities without losing momentum, and you don't need every task pre-defined to get moving.
  • You get energized by digging into messy, complex problems and finding the root cause rather than settling for a quick patch.
  • You're flexible and adaptable, comfortable working across multiple systems, stakeholders, and shifting priorities at the same time.
  • You're naturally curious about data and genuinely enjoy translating numbers into a clear story that drives a business decision — a core trait of strong CX/Sales Ops talent.

This role is not a good fit for you if:

  • You need clearly defined, rigid action items and step-by-step direction to feel comfortable, rather than figuring out the approach as you go.
  • You prefer priorities to stay fixed and find frequent context-switching between projects and stakeholders draining rather than energizing.
  • You'd rather go deep on a single system or process than work across multiple CRM and CX platforms and stakeholder groups at once.
  • You need a fully built-out process before you can start executing, rather than building the process as part of the work.

How you’ll develop in this role

In your first 6 months at Pleo, you’ll:

  • Lead reporting/dashboards to drive impact in Revops.
  • Collaborate with the CX team to improve processes or systems.
  • Grow your skills in Revops, taking on new challenges as the company continues to scale.

We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in Revops function.

Show me the benefits

  • Your own Pleo card (no more out-of-pocket spending!)
  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
  • We offer 25 days of holiday + your public holidays
  • For our Team, we offer both hybrid and fully remote working options
  • We use MyndUp to give our employees access to free mental health and well-being support with great success so far
  • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work


The interview process

We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:

  1. Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background.
  2. Hiring Manager Interview - 45 mins - To understand your experience, skillset, team fit and general alignment for the role.
  3. Pleo Challenge - 60 mins - An opportunity to showcase your knowledge and skillset, this will be with 2-3 leaders across the business.

Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!

When reviewing applications for the CX Operations Analyst role, here is what we really care about:

  • We receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you—not AI—know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background.
  • Every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
  • Highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.


How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

About the role

We're looking for a GTM Operations Analyst to join our CX Operations team at Pleo. In this role, you'll drive operational excellence across customer experience, retention, and lifecycle workflows, manage CRM systems and data integrity, build reporting dashboards, and translate operational data into actionable insights for proactive retention strategies. If you're excited about building scalable customer-facing processes and are passionate about customer experience and SaaS operations, then this is the opportunity for you!

Who you’ll be working with and reporting to

You’ll report to our GTM Operations Manager and work closely with teams in Customer success & Sales teams. Our team is highly collaborative and dedicated to operational health and data integrity. You’ll also have the chance to partner with teams across GTM to ensure success.

What you’ll be doing

As a GTM Operations Analyst, you will:

  • Operational Reporting & Dashboards – Design, build, and maintain comprehensive operational dashboards in Looker, Vitally, or Power BI to track customer health, onboarding progression, risk signals, and lifecycle renewals.
  • CRM Administration & Data Management – Manage HubSpot or Salesforce systems including field configuration, custom objects, data mapping, and user access management.
  • Churn & Risk Analytics – Analyze customer usage patterns and behavioral indicators to identify at-risk accounts early and support proactive retention interventions.
  • Process Optimization – Map and evaluate post-sales and CX workflows to identify bottlenecks and implement improvements across CX platforms.
  • Stakeholder Collaboration & System Hygiene – Partner directly with CX leadership, Sales Operations, and GTM teams while conducting regular platform audits and workflow automations.

You can expect to work with the following tech stack: HubSpot, Vitally, Salesforce, Freshworks, Looker, Power BI, and SQL/Python tools.

What you bring


You’ll thrive in this role if you have:

  • 3+ years as a CX Operations Analyst, Operations Specialist, Business Analyst, or similar role in B2B SaaS.
  • Hands-on experience administering CRM platforms (HubSpot or Salesforce) and Customer Success tools (Vitally, Gainsight).
  • Proficiency in building and maintaining business intelligence dashboards in BI tools (Looker, Power BI, Tableau).
  • Strong analytical skills, execution focus, and communication skills to collaborate with technical and non-technical stakeholders.
  • Nice-to-have: Proficiency with SQL or Python, workflow automation tools (Zapier/Make), and background in data governance.
  • A strong background in customer success, sales operations, or customer analytics.

Why is this role a good fit for you

This role is a good fit for you if:

  • You're comfortable with ambiguity and enjoy building structure and process where none exists yet, rather than waiting for a fully defined playbook.
  • You're happy fielding ad-hoc requests and shifting priorities without losing momentum, and you don't need every task pre-defined to get moving.
  • You get energized by digging into messy, complex problems and finding the root cause rather than settling for a quick patch.
  • You're flexible and adaptable, comfortable working across multiple systems, stakeholders, and shifting priorities at the same time.
  • You're naturally curious about data and genuinely enjoy translating numbers into a clear story that drives a business decision — a core trait of strong CX/Sales Ops talent.

This role is not a good fit for you if:

  • You need clearly defined, rigid action items and step-by-step direction to feel comfortable, rather than figuring out the approach as you go.
  • You prefer priorities to stay fixed and find frequent context-switching between projects and stakeholders draining rather than energizing.
  • You'd rather go deep on a single system or process than work across multiple CRM and CX platforms and stakeholder groups at once.
  • You need a fully built-out process before you can start executing, rather than building the process as part of the work.

How you’ll develop in this role

In your first 6 months at Pleo, you’ll:

  • Lead reporting/dashboards to drive impact in Revops.
  • Collaborate with the CX team to improve processes or systems.
  • Grow your skills in Revops, taking on new challenges as the company continues to scale.

We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in Revops function.

Show me the benefits

  • Your own Pleo card (no more out-of-pocket spending!)
  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
  • We offer 25 days of holiday + your public holidays
  • For our Team, we offer both hybrid and fully remote working options
  • We use MyndUp to give our employees access to free mental health and well-being support with great success so far
  • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work


The interview process

We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:

  1. Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background.
  2. Hiring Manager Interview - 45 mins - To understand your experience, skillset, team fit and general alignment for the role.
  3. Pleo Challenge - 60 mins - An opportunity to showcase your knowledge and skillset, this will be with 2-3 leaders across the business.

Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!

When reviewing applications for the CX Operations Analyst role, here is what we really care about:

  • We receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you—not AI—know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background.
  • Every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
  • Highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.


Hospitality Operations Coordinator at The Adecco Group
Spain, Saskatchewan, Spain - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Restaurant Manager at The Office Genie
Dubai, Abu az Zuluf, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
production Supervisor at The Adecco Group
London, Manitoba, Germany - Full Time
Skills Needed
N/A
Head of Commercial Growth at The Neon Company
Alberta, Alberta, Netherlands - Full Time
Skills Needed
N/A
OSHC Relief Coordinator - Central Eastern Suburbs, VIC at The Extend Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Program Planning, Child Safety, Stakeholder Engagement, Educational Activity Design, Compliance Management, Team Leadership, First Aid, Cpr, Anaphylaxis Management, Asthma Management, Community Connection, Operational Management
Specialization
Requires a qualification in Early Childhood, Primary Teaching, School Aged Care, or related fields. Must possess or be willing to obtain a Working With Children Check, Child Protection Training, and First Aid certifications.
Experience Required
Minimum 2 year(s)
Business Development at The Purse Affair
Berlin, Berlin, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Restaurantleiter at The Samuel Hotel
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Operations Coordinator at The Crown Estate
London, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Instructor for kids sport program at The Club at Ibis
Toronto, Manitoba, Canada - Full Time
Skills Needed
N/A
Erp Functional Specialist at The Fuse Company
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Service Adminstrator at The Adecco Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Accountant at The Mitolo Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Recruitment Consultant at Hunted Gathered
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Call Centre Manager at The Adecco Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Bartender at The Samuel Hotel
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Learning Support Practitioner at The Adecco Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Software Engineer at The Adecco Group
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Service Advisor at The Adecco Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Digital designer UI at The Brink Agency
Limburg, Limburg, Netherlands - Full Time
Skills Needed
N/A
Store Manager (m/w/d) at Tidemark Theatre
Australia, Isle of Wight - England, Australia - Full Time
Skills Needed
N/A
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