JOB DESCRIPTION

The Diverse Customer Segments Team (Black & 2SLGBTQ+ Customers) team’s mandate is to develop customer-centric OneTD segment strategy to gain market share. The team is line of business agnostic and collaborates across all lines of business to improve the segments customer experience and drive business.
The team owns the enterprise strategy for Black Customer and 2SLGBTQ+ segments. In addition, the team is responsible to drive business volumes through our own distribution arm, 11 regional managers across Canada, who are conduits between TD and the communities they work in.

Examples of completed & upcoming initiatives:

• Social Media Ambassadorship program for 2SLGBTQ+ and Black Community Business Development Managers
• Launch of Black Entrepreneur Credit Access Program
• Creation of TD Forever Proud Silver Round Coin (in partnership with TD Securities Precious Metals)
• Launch of internal Forever Proud App for prospect referrals (in partnership with Technology)
• Launch & ownership of dedicated TD Diverse Customer Segments channel via LinkedIn
• Creation of accreditation program for 500+ TD frontline bankers
• Development & sustainment of national community collaborations with external organizations such as Canadian Gay and Lesbian Chamber of Commerce, Black Opportunity Fund, Queer Tech, Canadian Association of Black Lawyers and others.
• Support in strategy development and execution to better serve 2SLGBTQ+ and Black communities
• Support the team in communication strategy development
• Perform data and market analysis and synthesize insights to inform decision making
• Support in development of marketing and sales collateral tools, and processes
• Collaborate with business development team to provide resources and support business development activities

JOB REQUIREMENTS

• Currently enrolled in an undergraduate degree in Finance, Accounting, Analytics, Data, Business/Commerce or related field
• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
• Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes
• Excellent PowerPoint/presentation skills and the capability to synthesize key information for senior-level consumption
• Strong Excel skills and analytical mindset is an asset
• Ability to work with stakeholders at all levels that are located in multiple locations
• Growth mindset and willing to learn
• Comfortable in ambiguous environment

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much mor