•    Lead a team of 3 members, managing relationships with a portfolio of 4,000+ customers and coordinating with internal and external stakeholders across the home loan lifecycle.

•    Liaise directly with public sector banks, private sector banks and NBFCs on project approvals (APF), loan sanctions, disbursements, and legal, technical and credit-related requirements.

•    Prepare and verify Two-Party, Tripartite and Quadripartite Agreements and other legal and financial documentation for home loan processing and property transactions.

•    Coordinate KYC and document verification requirements between banks and customers, ensuring compliance accuracy and faster loan turnaround.

•    Drive proactive collections against construction-linked milestones, directly enabling sales closures exceeding INR 250 crore.

•    Champion service recovery across bookings, documentation and payment queries, sustaining satisfaction scores across 1,200+ customers.

•    Ranked among top CRM performers 26 times over a 38-month tenure, consistently surpassing the 36-month service benchmark.

•    Built lasting client trust and brand advocacy, generating 300+ five-star Google reviews through consistently high-touch service.

•    Manage CRM operations using Openbravo and Zoho, with Excel-based reporting and dashboards for data tracking and management.

Desired Candidate Profile

• Bachelor's degree in Business, Finance, or a related field preferred, showcasing a solid understanding of sales principles.
• Valid real estate license, demonstrating commitment to the profession and adherence to legal requirements.
• Minimum of 2 years of experience in real estate sales or a related field, highlighting proven success in sales performance.
• Experience in residential real estate markets, understanding client needs and property nuances in local areas.