Product Manager

Help shape how customers bank with us.

At Commonwealth Bank, we're reimagining how customers manage their authorise. We're looking for an experienced Product Manager to join our End-to-End Service Journeys team to help shape that change.

The opportunity

You will use discovery to understand customer, business and operational needs, and partner with teams to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

The role

As a Product Manager, you will work in a cross-functional product squad to define requirements, shape solutions and deliver change. You will work closely with stakeholders across operations, risk and legal, as well as external partners.

Key responsibilities

• Lead product discovery for Retail Authorities, using customer insight, Voice of Customer feedback and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces.
• Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-off.
• Manage operational risk incidents, issues and findings, and uplift preventative and detective controls.
• Stay across regulatory requirements and implement changes as needed.
• Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes.
• Build relationships with key stakeholders to influence decisions and align priorities

About you

You're naturally curious and customer-focused. You will ideally bring:

• Banking and finance experience in Product, risk or similar role.
• Operational risk management capability, including managing issues and incidents and designing or strengthening controls.
• Strong stakeholder management and communication skills, including facilitating workshops and influencing across business and technology teams.
• Product discovery and analytical skills, identifying customer and business needs using evidence to assess options and turning insights into clear requirements.
• Ability to navigate ambiguity, make sound decisions and progress work as requirements evolve.
• Experience delivering in Agile, cross-functional squads alongside technology teams.