PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$159,000.00 - $305,000.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 3+ years working in production support within a Financial Institution or related industr

Desired Qualifications:

• Strong strategic thinking and problem-solving skills with the ability to evaluate and implement long-term solutions
• Experience operating in a highly matrixed and dynamic organizational structure
• Proven experience managing production support in complex, high-demand environments
• Demonstrated ability to lead technical delivery teams and drive resolution of complex technical issues
• Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels
• Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
• Familiarity with emerging technologies and trends in systems operations and infrastructur

Wells Fargo is seeking a Platform Infrastructure Manager to lead a high-performing team of Business Site Reliability Engineers (SREs) within the Commercial and Corporate & Investment Banking Technology (CCIBT) organization. This role is responsible for managing infrastructure reliability ensuring operational excellence, strategic alignment, and continuous improvement. The manager will oversee a team of Senior Lead, Lead, and Operations Engineers, driving execution of reliability engineering practices, incident response, automation, and platform modernization.
Learn more about the career areas and lines of business at wellsfargojobs.com

In This Role, You Will:

• Lead and manage a team of systems operations engineers across multiple levels, fostering a culture of collaboration, innovation, and accountability.
• Oversee the planning, implementation, and maintenance of enterprise-scale systems and network infrastructure.
• Provide strategic direction and technical guidance for resolving complex and high-impact production support issues.
• Partner with senior leadership to align systems operations strategies with business objectives and technology roadmaps.
• Drive continuous improvement initiatives, including systems reviews, process enhancements, and adoption of industry best practices.
• Ensure compliance with technical process controls, standards, and governance frameworks.
• Mentor and develop team members, providing coaching, performance feedback, and career development opportunities.
• Collaborate with cross-functional teams to support change management, incident response, and root cause analysis.
• Manage resource allocation, project prioritization, and operational risk mitigation.

Key Responsibilities:

• Set direction and priorities for infrastructure reliability engineering across platforms
• Ensure consistent execution of incident response, root cause analysis, and postmortem practices
• Oversee development and implementation of automation frameworks and observability solutions
• Support hybrid cloud migration and platform modernization initiatives.
• Represent the team in enterprise forums, working groups, and leadership reviews
• Monitor team performance, identify skill gaps, and implement training and development plans

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 3+ years working in production support within a Financial Institution or related industry

Desired Qualifications:

• Strong strategic thinking and problem-solving skills with the ability to evaluate and implement long-term solutions
• Experience operating in a highly matrixed and dynamic organizational structure
• Proven experience managing production support in complex, high-demand environments
• Demonstrated ability to lead technical delivery teams and drive resolution of complex technical issues
• Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels
• Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
• Familiarity with emerging technologies and trends in systems operations and infrastructure

Job Expectations:

• Hybrid work schedule with on-site presence as needed
• Participation in incident response leadership and strategic planning sessions

Location Posting:

• 194 Wood Ave S, Iselin, NJ 08830
• 300 S Brevard St, Charlotte, NC 28202
• 2600 S Price Rd, Chandler, AZ 85286