DEPARTMENT OVERVIEW

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and deployment management.
There’s room to grow in all of it.
Job Description About This Role
We are looking for a Deployment Lead to join the Enterprise Release Management team. The role will enable future product/service development, scalability, and innovation. As the Deployment Lead, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end scope for project deployments in the Pat and Prod environments. The ideal candidate will focus on efficiency and reliability whilst supporting delivery teams in meeting their objectives and timelines. You will also be responsible for the change process to ensure that you are adhering to enterprise and industry standards at TD. We hope you’ll be inspired both by the work we do and the people who make it all happen.

Specifically, the role will require strong aptitude in the following areas:

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process
• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies
• Identifying and educating on control and communication failures to help prevent issues going forward
• Providing updates to senior leadership on accomplishments and opportunities
• Protecting the interests of organization through identification, management and escalation of risks and dependencies
• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
• Understanding of the DevOps and continuous delivery principles and practices

JOB REQUIREMENTS:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Bachelor’s degree in Computer Science or related field
• 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)
• 8-10 years of experience in information systems operations environment in service management, systems analysis, or development
• Advanced knowledge of software development and service management lifecycles
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Well-developed executive communication skills (both written and verbal)
• Highly proficient in development of resolutions, plans and strategies for operational advancement.
• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process
• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies
• Identifying and educating on control and communication failures to help prevent issues going forward
• Providing updates to senior leadership on accomplishments and opportunities
• Protecting the interests of organization through identification, management and escalation of risks and dependencies
• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
• Understanding of the DevOps and continuous delivery principles and practice