JOB DESCRIPTION:

Ready to dive in?
We are looking for a Business Management Analyst with strong reporting, organization, and leadership skills. Reporting to the Manager, Merchant Delivery within TD Merchant Solutions , the successful candidate should have good communication skills both written and verbal and, be able to problem solve. Primary responsibilities include helping co-ordinate and report on vendor and project metrics for Merchant Delivery Team.

Activities include but not limited to:

• Conduct regular, ongoing analysis, evaluation / assessment of field vendor performance including SLA trends and root cause
• Create statistical reports for service call trend analysis
• Work with management and specialists to achieve Service Delivery KPI through collaborative reports
• Support the development of presentations/communications and dissemination of information for stakeholders
• Ensure that business operations adhere to guidelines established by internal risk/compliance advisors and external regulators
• Continuously enhance knowledge / expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establish effective relationships across multiple business and technology partners, program and project managers

Busy? Yes, but never bored.
We at TD support creative thinking and solutioning. We are looking for colleagues that can not only identify a problem but come with a solution. Things get busy, so we are looking for a candidate that works efficiently and puts the required priority on the tasks at hand. This role comes with the opportunity to grown within our Merchant Solutions Team and TD.

JOB REQUIREMENTS:

What can you bring to TD?

• Excellent interpersonal, verbal, and written communication skills.
• Focus with attention to detail and dedication to the task at hand
• Proven time management / organizational skills
• Ability to prioritize and multi-task
• Logical/analytical thinker
• Problem Solving skills
• Proficiency with Microsoft Office (High Level Knowledge of Excel)
• Proficiency with Microsoft Project
• Relationship Building Skills
• Strong team player
• Knowledge of Electronic Payment devices/Point of Sale systems would be an asset
• Knowledge of MFOCUS and BASE 24 would be an asset

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• On-site Deployment, Installation and Support Maintenance of TD’s Point of Sale (POS) payment devices at merchant locations throughout Canada
• Second Level Technical support for onsite Technicians
• Scheduling and implementation of major merchant and product roll-outs
• Complete Lifecycle Management and Inventory including Security Key injectio