VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
View more comments from our clients and their family members.

DESIRED QUALIFICATIONS:

• Bachelor of Social Worker or Social Services Worker diploma
• Excellent knowledge of the community health and social service networks
• Knowledgeable in working with a range intake assessment tools, formulation and case planning skills
• Excellent communication skills
• Excellent problem solving and conflict resolution skills with a client-centered approach and crisis intervention skills
• Strong knowledge of case management theory, principles and practices
• Knowledge of risk and family assessment framework, methods and techniques
• Strong interpersonal and communication skills with comfort working in a high pace team
• Strong analytical skills, combined with excellent written skills for documentation and assessment
• Experience with project Initiatives and evaluations is an asset
• Culturally competent and able to interact effectively with diverse stakeholders
• Ability to handle a high volume of telephone calls and inquiries in an engaging manner
• Strong planning, prioritizing and excellent organizational skills
• Knowledge of the GTA area and the transportation routes
• Strong computer skills with proven speed (50 wpm) and accuracy and experience learning new software applications
• Satisfactory completion of technical skills testing is required
• Working knowledge of Gold Care is a definite asset

KEY TASKS AND RESPONSIBILITIES OF THE ROLE:

• Conduct initial assessments to understand the needs, challenges, and goals of clients.
• Collect and review relevant client information, including medical, psychosocial, and family histories.
• Assess eligibility for programs and services based on established criteria.
• Provide detailed information about available programs, resources, and services.
• Refer clients to appropriate internal or external services, such as counseling, housing assistance, or healthcare providers.
• Follow up on referrals to ensure clients successfully connect with recommended services.
• Maintain accurate, detailed, and confidential client records.
• Document assessments, case notes, and referrals in compliance with organizational policies and legal requirements.
• Prepare reports and summaries as needed for supervisors or team meetings.
• Work closely with other social workers, healthcare providers, and community organizations to coordinate services for clients.
• Participate in team meetings to discuss case plans and ensure cohesive service delivery.
• Advocate for clients within multidisciplinary teams or community networks.
• Identify gaps in services and provide feedback to improve intake processes and client programs.
• Participate in community outreach to increase awareness of available resources.
• Build and maintain relationships with external service providers and referral sources.
• Provide clients with education on navigating social systems and accessing benefits.
• Offer emotional support and guidance during the intake process to foster trust and rapport.
• This role requires strong communication, problem-solving, and organizational skills, as well as a commitment to empathy and client advocacy.

AS THIS ROLE IS BEING FUNDED BY THE CANADA SUMMER JOBS PROGRAM, THE FOLLOWING ARE ELIGIBILITY REQUIREMENTS:

• You are between 15 and 30 years of age at the start of the employment
• You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible)
• You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
• You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations