QUALIFICATIONS:

• Full, clean UK Driving Licence.

SKILLS & EXPERIENCE REQUIRED:

• Ability to install and demonstrate alarm/telecare equipment and provide clear guidance to users.
• Experience liaising effectively with customers, carers, and professional staff.
• Ability to work independently, including lone working, as well as part of a team.
• Experience of responding to emergencies, including manual handling and personal care.

WHAT’S INVOLVED WITH THIS ROLE:

The post-holder will install, demonstrate, and maintain community alarms and telecare equipment, enabling Careline Telecare to deliver a high-quality, cost-effective alarm response service for elderly, disabled, and vulnerable customers. The role involves assessing customer needs, recommending appropriate telecare solutions, and ensuring safe installation in line with health, safety, and regulatory standards. The officer will also provide proactive reviews of customer circumstances, signposting to other services where necessary, and ensuring accurate records are maintained to support 24/7 service delivery.

KEY RESPONSIBILITIES:

• Install, program, and test telecare equipment, carrying out risk assessments and following health, safety, and manufacturer guidelines.
• Register new customers, retrieve and prepare unused equipment for return, and manage stock control procedures.
• Provide demonstrations and training on telecare equipment to customers, carers, Council staff, and health and social care professionals.
• Conduct proactive reviews of customer circumstances, ensuring records are accurate and up to date, and signpost to other agencies where appropriate.
• Assist Careline officers in responding to calls, prioritising urgency, and liaising with emergency services, families, and other professionals.
• Deliver emergency assistance including first aid, personal care, and safe moving/handling where required.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please