INDULGE IN A SWEET CAREER OPPORTUNITY!

Laura Secord, Canada’s Premier Chocolatier is always looking for great employees to join our team. Enthusiasm, a positive attitude, superior leadership skills, and a flair for customer service are few of the qualities that will make you a hit with both our customers and your fellow staff. You also love responsibility, thrive in a fast-paced environment and will have the flexibility to work a variety of shifts including days, evenings and weekends.
Role Summary: Reporting to the Store Manager, the Key Holder supports the management team in achieving sales goals while delivering a high level of customer service. This role assists the Store Manager in maintaining store operations while carrying out the Laura Secord vision.

KEY SKILLS

Effective:

• Sales-focused.
• Uses sales skills to support store objectives.
• Uses product knowledge to sell products.

Customer-Focused:

• Acts as a role model for Seasonal and Part-Time (CSR) employees by demonstrating strong standards.
• Creates and maintains a warm, friendly atmosphere.
• Demonstrates a “customer first” attitude.

Teamwork/Leadership:

• Works well as a team member.
• Provides support to other team members and the Manager.

Opérations:

Organizational Skills:

• Good prioritization.
• Demonstrates administrative skills.

Communication Skills:

• Communicates effectively, kindly, and clearly with customers and team members.
• Demonstrates effective communication when in charge of the store.
• Practices active and attentive listening.

Merchandising:

Visual Merchandising:

• Takes pride in the cleanliness and appearance of the store.
• Pays attention to detail.

EDUCATION/EXPERIENCE:

• Sales/Customer Service experience.

• Supports the management team in achieving sales objectives.
• Consistently follows Customer Service standards.
• Ensures all opening/closing procedures are completed in a timely and accurate manner.
• Provides honest and constructive feedback to the Manager.
• Helps maintain the cleanliness and appearance of the store.
• Follows merchandising guidelines and plans.
• Adheres to company policies and procedures to ensure customer satisfaction and achieve store goals.
• Supports the team in delivering the company’s objectives and new initiatives.
• Performs other related tasks.