POSITION SUMMARY

The Human Resources Manager is a key member of the HR team, reporting directly to the Director of Human Resources. This role supports hotel leadership and the HR team in fostering a positive workplace culture. The position focuses on employee relations, investigations, health and safety, wellness programs, participation in benefits administration, employee engagement and recognition, Worker’s Compensation, and special projects as assigned.

EDUCATION, WORK EXPERIENCE, AND REQUIREMENTS

• Bachelor’s degree or equivalent education/experience in business or human resources.
• Previous experience as an HR Generalist for at least 2 years.
• Hotel experience required (HR or operational department).
• Strong knowledge of federal, California, and Los Angeles employment laws and practices.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and organizational skills.
• Bilingual a plus (English/Spanish).
• Advanced Microsoft Office skills required (especially Excel).
• Proven success in human resources leadership and employee engagement.

QUALIFICATIONS

• Strong attention to detail and organizational skills.
• Ability to multitask and manage time effectively.
• Flexibility to work weekdays, weekends, holidays, and evenings as needed.

LANGUAGE SKILLS

Ability to read and interpret hotel documents. Ability to communicate effectively in English in one-on-one and small group settings with employees, managers, and guests.

REASONING ABILITY AND COMPUTER SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong proficiency in Microsoft Office programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide guidance to employees and managers on a wide range of HR-related questions and issues.
• Serve as the primary contact for employee relations matters, ensuring concerns are handled in a timely, fair, and consistent manner.
• Under the direction of the Director of HR, oversee the lifecycle of hotel investigations, including claims of misconduct, harassment, discrimination, and retaliation.
• Oversee the hotel’s Progressive Disciplinary Action Process.
• Assist with annual audits including retirement plan, group health, and Worker’s Compensation.
• Manage Worker’s Compensation claims and coordinate responses to third-party or insurer requests.
• Monitor and follow up on employee health or injury-related absences.
• Participate in the administration of employee benefits programs, working in partnership with the Payroll and Benefits Manager.
• Supervise and mentor the HR Generalist, supporting their growth and development.
• Assist the Director of HR with projects such as documenting policies, implementing HR programs, preparing turnover reports, and creating other ad hoc reports.
• Plan and ensure the successful execution of employee engagement initiatives, including appreciation events, celebrations, and recognition programs, while adhering to budget.
• Support wellness initiatives and foster a culture of inclusion, recognition, and engagement throughout the hotel.
• Handle other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly manages the Human Resources Generalist. Works in partnership with the Payroll and Benefits Manager to support benefits administration.