WORKING FOR YOU

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

As an End User Support Specialist, you will also be responsible for:

• Supporting DT projects and tracking related budgeting details, maintaining project documentation, including status updates.
• Facilitate key processes with CTO and other solutions teams, including incident and problem management, knowledge management, service process design and performance evaluation.
• Setting and reviewing Service Level Agreements (SLAs) for incidents and problem management to ensure goals are met.
• Prioritizing and aligning client service requests and initiatives strategically.
• Collaborating with local DT manager to inform of budget needs and evaluate operational costs
• Executing PC replacement plans and assisting in developing financial models and budget projections.
• Coordinating delivery and management of end-user computing devices, including installation, maintenance, support and retirement.
• Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment

To be successful in this role you will:

• An in-depth understanding of business processes and IT industry trends, as well as the ability to demonstrate technical proficiency in the relevant functional area.
• Have excellent asset management management skills, including budgeting, and a working knowledge of ITIL/V3 processes for incident, problem and change management.
• Have excellent written and verbal communication skills to explain technical concepts, security policies and procedures to a mixture of stakeholders
• Be effective at building working relationships, ensuring resources and technical needs are understood and planned.
• Be action-oriented and strive for positive results.
• Have the ability to guide and support team members while efficiently overseeing outsourced resources.
• Be familiar with compliance and security best practices with the ability to implement continuous improvement processes.
• Have excellent customer service skills in a fast-paced, structured team environment