ABOUT BESTOW

Bestow is a leading insurance technology platform serving some of the world’s largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.
Bestow participates in the E-Verify Program.

Bestow is looking for a Sr. Technical Writer to establish and lead our documentation practice from the ground up. As our first dedicated technical writer, you’ll have the rare opportunity to define what world-class documentation looks like at a modern, AI-forward company. We’re looking for someone who sees themselves as part of the next generation of technical writers—not just adapting to change, but driving it.

As a Sr. Technical Writer at Bestow, you will:

• Excel at creating documentation that bridges complexity and clarity—transforming sophisticated platform capabilities and operational processes into guides that enable customer success and internal team effectiveness.
• Create and maintain comprehensive documentation across the entire product ecosystem, from API references and integration guides to user manuals and compliance resources
• Lead documentation work streams for major product releases, coordinating with Product, Engineering, and Marketing teams to ensure seamless launch readiness
• Partner with Product Operations to implement AI-powered documentation workflows, establishing scalable processes that maintain quality while increasing efficiency
• Develop and execute documentation strategies that translate complex insurance technology concepts into clear, actionable guidance for diverse technical and business audiences
• Build knowledge management systems and internal documentation that accelerates team onboarding and supports cross-functional collaboration
• Establish documentation standards, style guides, and quality frameworks that ensure consistency across all customer-facing and internal content
• Collaborate with Customer Success and Support teams to identify content gaps and create proactive documentation solutions that reduce support burden
• Support strategic Product Operations initiatives by documenting processes, frameworks, and workflows that enable organizational scalability and operational excellence