Type: Full-time Permanent
Title: Customer Service Representative
Location: 1725 St James St Unit 3, Winnipeg, MB, R3H 1H3, 100% on-site
Start Date: ASAP
Days/Hours: Monday to Friday, 7:30 AMto 4:30 PM (with 1 hour unpaid lunch)
Hours/Week: 40
Salary Range: $21/hour to $23/hour ($43,680 - $47,840 annually)
Vacation: 3 weeks

QUALIFICATIONS

• High school diploma or equivalent; college degree preferred. Previous industry knowledge is an asset
• 3 years of direct work experience in customer service and sales capacity.
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Knowledge in the abatement, restoration, construction, or general safety & cleaning industries would be an asset.
• Strong problem identification and objection resolution skills. Able to build and maintain lasting relationships with customers.
• Excellent communication skills, including verbal and written communication. Self-motivated, with high energy and an engaging level of enthusiasm.
• Proficiency in Microsoft Office and ERP systems computer skills required (data entry, typing skills, email).
• Able to perform basic calculations and mathematical figures. High level of integrity and work ethic.

• Provide accurate and up-to-date information about our products and services, and a willingness to learn new key initiatives.
• Respond to customer service calls courteously and professionally, including addressing client inquiries such as order status, payment, and refunds etc.
• Proven ability to thrive in a fast-paced work environment, managing multiple tasks and deadlines simultaneously.
• Responsible for accurately entering customer orders for existing and new customers, including determining customer needs, assisting with product selection, upselling/cross-selling, and advising of monthly promotions; outbound calling to existing customers.
• Manage the flow of orders from entry through to invoicing while communicating effectively with customers regarding timelines and effective product substitutions to prevent backorders, along with working with the operations team to acquire freight quotes through our transportation software.
• Timely notification to customers related to the status of orders.
• Collaborate with other departments to ensure customer requirements, such as, but not limited to, accurate system pricing and managing credit holds.
• Following up with key stakeholders on customer orders to ensure processed timely including backorder status.
• Resolve customer complaints and issues courteously and efficiently with the ability to identify and escalate issues to the appropriate parties when necessary.
• Work with the branch team to ensure the branch and showroom are merchandised and kept tidy and clean.
• Collaborate with the Sales Manager and Branch Manager to determine necessary strategic sales approaches.
• Maintaining and expanding the company’s database of prospects by passing leads to Outside Sales Representatives with calls-to-action, dates, complete profile information, sources, and so on.
• Manage inbound, unsolicited prospect calls and convert them into sales.
• Coordinate customer training, as necessary.
• Attending periodic sales training where applicable.
• Perform other duties as assigned, including but not limited to FIT testing.