Company is seeking a hardworking Quality Assurance Specialist for the Customer Service Department to perform customer pre-delivery commercial vehicle inspections, Engineering Change Notice tracking and support Customer Service department with ISO compliance requirements.

REQUIREMENTS:

• Experience in quality inspections of products understanding inspection standards.
• Ideal candidates will have a minimum of two years’ experience.
• At least 2 years’ experience with documentation tracking/filing.
• Experienced in vehicle/bus maintenance and repair.
• Ability to travel internationally and work in the Customer’s environment. Weekends, nights, and long hours may occur.
• License: Must possess a valid driver’s license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If no endorsements held, the ability to obtain needs to be available.

Pay Range:

• $70,000- $85,000/yr

• Under general supervision of the Customer Service Manager, the Quality Assurance Specialist will perform the below tasks:
• Coordinates and performs new vehicle inspections and acceptance between Production and Customer Service.
• Track Customer Service assigned ECN’s and provide updates on open/closed ECN’s by customer and location. Will work with Field Staff/Management to complete open ECN’s.
• Track returned vehicles assigned for work in BYD facilities. Follow up to provide status update to all parties involved.
• Ensure quality process with work performed, paperwork, and company policies.
• Follow ISO requirements and ensure Customer Service department and staff are following such requirements. Ensure all documentation follows ISO requirements.
• Provide status reporting to Customer Service Manager/Supervisor for all tracking and bus updates regarding the assigned job functions.
• Added responsibilities may be added that match the Quality Assurance Specialist scope of work.