SENSECO SYSTEMS LIMITED

Based in Kent, Senseco Systems is the UK’s industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems.

Our name SensEco stands for:

• "Sense" as fire and security sensors are core competencies and
• "Eco" to underscore our strong commitment to the environment and protecting our planet.

Senseco Systems owns other companies across the UK. They include Firecheck Contracts, Arc Monitoring, Guide Security and Power Plus.

Purpose of the role:

• To raise service contract renewals and set up new and renewed contracts for the Senseco client base, within the Fire and Security System Industry. To provide award winning customer service provision, liaising with the Sales and Service team.

To ensure that we put the customer at the heart of everything that we do. Taking ownership of key customer relationships, ability to develop good working relationships through liaising with Clients via the Phone. The preference is that communication is firstly by phone and email is for confirmation. Therefore personal confidence and strong communication skills with a polite and customer focussed phone manner is essential.

• Responsible for the setting up of new and renewed service and maintenance contracts, and raising service contract renewal quotations.
• Deliver prompt and accurate responses to clients to prevent complaints or contracts not being renewed, escalating to the Team Leader and Management Team where appropriate.
• Undertake general administration duties relevant to your position, including data entry and responding to emails and telephone calls.
• Ensure all necessary information is obtained, to enable prompt and accurate contract renewal and set up. Ensuring that all renewal quotations are sent out well in advance of existing contract end dates, and that all new purchase orders are setup well in advance of the contract commencement.
• Liaising with the internal team and external customers to ensure that renewals are raised accurately, that all equipment is included and any contract changes are allowed for.
• Make regular phone contact with customers to ensure that renewals have been received, any queries are addressed, and help ensure continuation of contracts.
• Assist with supplier invoice queries and sign off for the Service department when required.
• Be professional and customer centric at all times.
• Ensure that communication is maintained throughout the business.
• To learn the roles within the Service department and be prepared to provide assistance to the Service Support Team.

This list is not exhaustive and further requirements may be requested by Senior Management from time to time.

Skills / Experience Requirements:

• Graduate/Professional Qualification or Minimum 2 Years Exp In Customer Service Role
• Computer literate
• Outstanding written, oral and numerical skills.
• Confident, Polite, Positive customer service telephone manner at all times.
• Excellent attitude towards career development and be prepared for further
• Customer Service Training, Engineering and Product Awareness Training
• Excellent organisational skills, as you will at short notice be asked to oversee and deal with several items requiring the skillset of an organised individual.
• Proven history of success within a Customer Service environment.
• Ability to work as a team member, but on own when required.
• Demonstrate an ability to understand matters of a financial nature and conform to budgetary constraints.
• Ability and desire to learn the legal and regulatory compliance for the Fire Industry.

• To raise service contract renewals and set up new and renewed contracts for the Senseco client base, within the Fire and Security System Industry. To provide award winning customer service provision, liaising with the Sales and Service team