Walter is recruiting for a
Business Process Expert CRM and Customer Master (m/f/d) – location flexible within Northern or Eastern Europe
Your Key Responsibilities

In this role, you will:

• Support the entire Lead-to-Inquiry process with a strong customer-centric approach
• Actively participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout the conception, testing, and rollout phases
• Manage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communication
• Drive initiatives to significantly improve customer data quality across systems
• Coordinate and implement internal controls of customer master data in collaboration with internal stakeholders
• Identify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and control
• Provide training and support for customer master data processes, including the creation of manuals and training materials

During the onboarding period, extensive travel to Tübingen, Germany—or even a temporary stay—will be required to ensure a smooth integration into the team and processes.
Your Profile:

Our preferred candidate should have a strong Sales background. If you have a global mindset with a focus on people and can tick a lot of the following boxes, you have the perfect match for the position:

• An academic business and/ or industrial education. In addition, any work experience in B2B would be of advantage
• Being a driver and having proven experience in sales and project management
• A structured and process-oriented approach to work
• Ability to work independently and take ownership
• Strong analytical and strategic thinking, including KPI development and reporting
• Open-minded and confident in communication and training roles
• Excellent English communication skills; German is a plus
• A true team player, eager to share knowledge and support others
• Solid IT understanding or experience collaborating with IT teams
• Interest in automation and artificial intelligence
• Familiarity with SAP S/4Hana, CRM, BW systems, and Excel

Our benefits:
Walter offers you a modern working environment with flexible working hours, mobile working, a wide range of health measures and company pension schemes. We place great importance on enabling our employees to develop professionally and personally. Safety in the workplace is very important to us and we actively support diversity and inclusion measures.
Start: As soon as possible
If you have any questions, please contact:
Christine Hornung
christine.hornung@walter-tools.com
How to apply?
Please apply with your complete application documents (letter of motivation, CV, references), stating your salary expectations and earliest starting date via our online tool on walter-tools.com

• Support the entire Lead-to-Inquiry process with a strong customer-centric approach
• Actively participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout the conception, testing, and rollout phases
• Manage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communication
• Drive initiatives to significantly improve customer data quality across systems
• Coordinate and implement internal controls of customer master data in collaboration with internal stakeholders
• Identify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and control
• Provide training and support for customer master data processes, including the creation of manuals and training material