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Director of End-User Experience & Care at Supertech Group
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Customer Experience, Service Operations, Digital Support Leadership, Crm Tools, Data Analytics, Team Leadership, Communication Skills, Problem Solving, Empathy, Customer Care Strategy, Multi Market Operations, Customer Feedback, Training Programs, Voice Of Customer, Event Support, Budget Management
Specialization
Candidates should have a bachelor's degree in Business, Communications, or a related field, with an MBA preferred. A minimum of 10 years of experience in customer experience or service operations is required, along with strong leadership and communication skills.
Experience Required
Minimum 10 year(s)
Senior Frontend Developer at Unframe
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Frontend Development, Javascript, React, Vue, Ui Design, Component Systems, Collaboration, Performance Optimization, Accessibility, Developer Experience, Node.Js, Apis, Ai Integration, Schema Driven Interfaces, Multi Product Configurations, Real Time Feedback
Specialization
Candidates should have 5+ years of professional frontend development experience with modern JavaScript frameworks, particularly React or Vue. Strong communication skills and a bias toward ownership and quality code are essential.
Experience Required
Minimum 5 year(s)
Regional Auditor Senior Analyst at Amartha
, East Java, Indonesia - Full Time
Skills Needed
Internal Audit, Data Analysis, Risk Assessment, Audit Methodology, Banking Regulations, Analytical Thinking, Communication Skills, Team Collaboration, Problem Solving, Documentation, Report Writing, Attention To Detail, Financial Audit, Operational Audit, Compliance, Supervision
Specialization
Candidates must have a Bachelor's Degree in a relevant field and at least 3 years of experience in operational or financial audit. A strong understanding of audit methodology and banking regulations is essential.
Experience Required
Minimum 2 year(s)
Amartha Management Trainee Program Business Manager Batch 7 Kalimantan at Amartha
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Leadership, Mentoring, Coaching, Communication, Adaptability, Team Management, Google Spreadsheet, Microsoft Excel
Specialization
Candidates should be final year students or recent graduates with a minimum GPA of 2.75 and must possess a valid SIM C. They should also be committed to a 15-month program and willing to be placed throughout Kalimantan.
Amartha Management Trainee Program Business Manager Batch 7 Kalimantan at Amartha
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Leadership, Mentoring, Coaching, Project Management, Communication, Adaptability, Google Spreadsheet, Microsoft Excel, Team Leadership, Organizational Involvement, Commitment, Impact, Result Orientation
Specialization
Candidates must be final year students or recent graduates with at least a Diploma 3 and a minimum GPA of 2.75. They should possess a valid SIM C, be proficient in Google Spreadsheet and Microsoft Excel, and demonstrate strong communication and adaptability skills.
Amartha Management Trainee Program Business Manager Batch 9 Sumatera at Amartha
Jambi City, Jambi, Indonesia - Full Time
Skills Needed
Leadership Training, Mentoring, Coaching, Project Improvement, Communication Skills, Result Orientation, Adaptability, Google Spreadsheet, Microsoft Excel, Organizational Involvement
Specialization
Candidates must be final year students or recent graduates with a minimum GPA of 2.75 and a valid SIM C. They should be committed to a 15-month program and willing to be placed throughout Sumatera.
CMA / LPN - Urgent Care at Thedacare
Town of Algoma, Wisconsin, United States - Full Time
Skills Needed
Patient Centered Care, Vital Signs, Medication Reconciliation, Electronic Health Record, Patient Education, Documentation Support, Collaboration, Chronic Disease Tracking, Basic Life Support, Compassionate Care, Professional Development, Teamwork, Communication, Safety Practices, Health Screening, Preventative Services
Specialization
Candidates must have valid certification as a Medical Assistant or a Licensed Practical Nurse in Wisconsin. Basic Life Support certification from the American Heart Association is also required.
CMA / LPN - Urgent Care at Thedacare
Town of Algoma, Wisconsin, United States - Full Time
Skills Needed
Patient Centered Care, Vital Signs Monitoring, Medication Reconciliation, Electronic Health Record Documentation, Patient Education, Collaboration, Chronic Disease Tracking, Basic Life Support
Specialization
Candidates must have valid certification as a Medical Assistant or a Licensed Practical Nurse in Wisconsin. Basic Life Support certification from the American Heart Association is also required.
Director of Product at Vicarius
Tel Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Product Management, Cybersecurity, Product Strategy, Roadmap Execution, Team Leadership, Customer Engagement, Technical Depth, Business Impact, Product Led Growth, Gtm Narrative, Collaboration, Complex Problem Solving, Market Representation, Use Case Development, Vulnerability Management
Specialization
Candidates should have over 10 years of experience in Product Management with a strong background in cybersecurity. They must demonstrate the ability to balance customer value, technical depth, and business impact.
Experience Required
Minimum 10 year(s)
Game Master - Front Desk (Part Time) at Red Door Experiences LLC
San Mateo, California, United States - Full Time
Skills Needed
Customer Service, Strong Personalities, Enthusiastic Attitude, Interpersonal Communication, Punctuality, Team Player, Fast Paced Environment, Basic Computer Knowledge, Willingness To Learn
Specialization
Candidates should have strong customer service skills and a positive attitude. Being punctual, responsible, and able to work in a fast-paced environment is essential.
Commis de Salle (H/F) - Villa Gallici at Sige Relais Chateaux
Aix-en-Provence, Provence-Alpes-Cote d'Azur, France - Full Time
Skills Needed
Teamwork, Customer Service, Attention To Detail, Dynamic, Passion For Hospitality, Organizational Skills, Communication Skills, Knowledge Of Hygiene Standards
Specialization
Previous experience in restaurant service is preferred, along with excellent customer service skills and the ability to work under pressure. Knowledge of hygiene and safety standards is essential, and proficiency in English is a plus.
Guest Laundry Attendant at Accor
Baghdad, Baghdad Governorate, Iraq - Full Time
Skills Needed
Laundry Equipment Operation, Customer Service, Attention To Detail, Time Management, Organizational Skills, Computer Skills, Physical Stamina, Friendly Attitude
Specialization
Candidates should have previous experience in laundry services or hospitality, with strong attention to detail and excellent time management skills. A friendly, customer-focused attitude and the ability to lift up to 25 pounds are also required.
Senior AI Engineer (AI Agents - New Product) at monday.com
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Ai Agents, Software Engineering, Llm Orchestration, Memory Management, Agentic Reasoning, Problem Solving, Collaboration, Architecture Design
Specialization
Candidates should have production AI experience and a strong engineering foundation with at least 4 years of software engineering experience. Familiarity with the modern AI stack and experience with agent frameworks are also required.
Experience Required
Minimum 5 year(s)
Founding Software Engineer (AI Agent - New Product) at monday.com
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Fullstack Mastery, React, Typescript, Web Development, Devops, Infrastructure, Database Management, Ci/Cd, Product Strategy, Ui/Ux, Entrepreneurial Mindset, Technical Decision Making, User Feedback, Agile Development, Ai Integration, Speed Of Execution
Specialization
Candidates should have a history of building web products from 0 to 1 and possess over 4 years of experience in modern web development. Familiarity with React/TypeScript, server-side languages, and DevOps practices is essential.
Experience Required
Minimum 5 year(s)
Sales Manager - Saudi at Accor
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Sales Experience, Guest Needs Focus, Communication Skills, Interpersonal Skills, Problem Solving, Reliability
Specialization
Relevant sales experience is preferred, along with excellent communication and interpersonal skills. The candidate should be highly responsible, reliable, and able to focus on guest needs.
Experience Required
Minimum 2 year(s)
Guest Relations Hostess at Accor
Baghdad, Baghdad Governorate, Iraq - Full Time
Skills Needed
Guest Service, Communication, Interpersonal Skills, Problem Solving, Multitasking, Professional Appearance, Hospitality Management, Customer Service, Check In, Check Out, Guest Relations, Feedback Management, Coordination, Vip Support, Local Attractions, Grooming Standards
Specialization
A diploma or degree in Hospitality Management or a related field is preferred, along with previous experience in guest relations or customer service. Excellent communication skills and the ability to work flexible shifts are also required.
Testing with shahar2 at myInterview
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify any requirements. It appears to be an entry-level position.
Testing with shahar at myInterview
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
No specific requirements are mentioned in the job posting. The position appears to be entry-level.
VP Monetization at Play Perfect
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify any particular requirements. However, a significant level of experience in monetization and related fields is implied.
Experience Required
Minimum 5 year(s)
Career Advisor at Devoteam
Amman, Amman, Jordan - Full Time
Skills Needed
Career Development, Employee Engagement, Performance Management, Talent Management, Learning And Development, Communication, Teamwork, Data Analysis, Mentorship, Succession Planning, Skill Enhancement, Curiosity, Innovation, Fairness, Collaboration, Results Driven
Specialization
Candidates should have 3-7 years of experience in Human Resources and a Bachelor's degree in Business Administration or a relevant field. Strong communication skills and a desire to work collaboratively are essential.
Experience Required
Minimum 5 year(s)
Director of End-User Experience & Care at Supertech Group
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Service Operations, Digital Support Leadership, CRM Tools, Data Analytics, Team Leadership, Communication Skills, Problem Solving, Empathy, Customer Care Strategy, Multi-Market Operations, Customer Feedback, Training Programs, Voice Of Customer, Event Support, Budget Management

Industry

technology;Information and Internet

Description
Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. The Director of End-User Experience & Care is responsible for designing and executing a comprehensive customer care strategy that drives satisfaction, loyalty, and advocacy across all user touchpoints. This leader will oversee the customer service function globally, build and manage a high-performing multi-market care team, and implement scalable systems that ensure seamless end-to-end experiences for every user interacting with webook.com — from booking to event day and beyond. This is not a traditional “support” role. It’s about building a world-class care ecosystem that turns every customer interaction into an opportunity to strengthen the brand and grow lifetime value. Key Responsibilities: Develop and execute a global end-user care strategy that aligns with webook.com’s vision and customer promise. Establish measurable care KPIs including CSAT, NPS, first-contact resolution, and response time. Build a multi-market care framework that accounts for regional differences (language, culture, event type, payment behavior). Collaborate with marketing, operations, and tech to design consistent customer journeys across web, app, and offline experiences. Oversee daily operations of customer care teams (in-house and outsourced), ensuring 24/7 coverage where needed. Lead the implementation of CRM and CX management platforms (e.g., Zendesk, Freshdesk, or Salesforce Service Cloud). Define and document SOPs, SLAs, and escalation flows across all care channels (chat, email, social, call center, and on-ground event support). Ensure all communication — automated or human — reflects webook.com’s tone of voice and values. Partner with Product, Design, and Marketing to analyze friction points across the user journey and implement improvements. Use data analytics and customer feedback loops to influence product and policy decisions. Design and oversee proactive support systems (FAQs, help centers, chatbots, AI assistants) that empower users to self-serve effectively. Introduce VOC (Voice of Customer) programs to continuously gather and act on insights. Recruit, train, and mentor a global customer care leadership team. Build a service culture that celebrates empathy, problem-solving, and accountability. Design quarterly CX training programs for all front-facing departments. Promote a “care is marketing” philosophy — transforming every service interaction into a retention and upselling opportunity. Establish dashboards to track CX metrics and trends across markets. Report regularly to the COO and C-suite on insights, patterns, and actionable improvements. Own the customer care budget and resource allocation strategy. Collaborate with finance and product teams to quantify the ROI of customer satisfaction and retention initiatives. Own the restructuring and modernization of the customer care infrastructure to transform customer interactions into a reliable, decision-grade intelligence engine for leadership. Establish a robust CX data architecture across all care tools including Zendesk, Exacall, CRM, and any telephony or chat systems, ensuring accurate, consistent, and automated data capture. Design and enforce standardized reporting frameworks covering case volumes, resolution drivers, escalation patterns, agent productivity, backlog health, and recurring customer pain points across markets. Build executive-level dashboards that translate raw care data into clear insights for leadership, highlighting systemic issues, product gaps, operational bottlenecks, fraud patterns, and experience risks. Ensure leadership has real-time and periodic visibility into customer sentiment trends, incident root causes, and operational performance without dependency on manual reporting. Partner with Product, Tech, Marketing, and Operations to ensure customer care data directly informs roadmap prioritization, policy changes, and experience improvements. Introduce advanced analytics and tagging methodologies to classify cases by intent, severity, and business impact, enabling proactive interventions rather than reactive support. Hold full accountability for data accuracy, reporting quality, and insight relevance, ensuring customer care is treated as a strategic intelligence function, not a reactive service desk. Bachelor’s degree in Business, Communications, or a related field (MBA preferred). 10+ years of experience in customer experience, service operations, or digital support leadership, preferably in e-commerce, ticketing, travel, or super-app environments. Proven record of building and scaling multi-market care operations. Strong understanding of CRM tools, AI chat systems, and customer data analytics. Exceptional communication and people-leadership skills. Fluency in English required; Arabic and/or French is a plus. Passion for entertainment, travel, and creating memorable experiences.
Responsibilities
The Director of End-User Experience & Care is responsible for designing and executing a comprehensive customer care strategy that drives satisfaction and loyalty. This role involves overseeing customer service globally and building a high-performing care team to ensure seamless user experiences.
Director of End-User Experience & Care at Supertech Group
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Customer Experience, Service Operations, Digital Support Leadership, Crm Tools, Data Analytics, Team Leadership, Communication Skills, Problem Solving, Empathy, Customer Care Strategy, Multi Market Operations, Customer Feedback, Training Programs, Voice Of Customer, Event Support, Budget Management
Specialization
Candidates should have a bachelor's degree in Business, Communications, or a related field, with an MBA preferred. A minimum of 10 years of experience in customer experience or service operations is required, along with strong leadership and communication skills.
Experience Required
Minimum 10 year(s)
Senior Frontend Developer at Unframe
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Frontend Development, Javascript, React, Vue, Ui Design, Component Systems, Collaboration, Performance Optimization, Accessibility, Developer Experience, Node.Js, Apis, Ai Integration, Schema Driven Interfaces, Multi Product Configurations, Real Time Feedback
Specialization
Candidates should have 5+ years of professional frontend development experience with modern JavaScript frameworks, particularly React or Vue. Strong communication skills and a bias toward ownership and quality code are essential.
Experience Required
Minimum 5 year(s)
Regional Auditor Senior Analyst at Amartha
, East Java, Indonesia - Full Time
Skills Needed
Internal Audit, Data Analysis, Risk Assessment, Audit Methodology, Banking Regulations, Analytical Thinking, Communication Skills, Team Collaboration, Problem Solving, Documentation, Report Writing, Attention To Detail, Financial Audit, Operational Audit, Compliance, Supervision
Specialization
Candidates must have a Bachelor's Degree in a relevant field and at least 3 years of experience in operational or financial audit. A strong understanding of audit methodology and banking regulations is essential.
Experience Required
Minimum 2 year(s)
Amartha Management Trainee Program Business Manager Batch 7 Kalimantan at Amartha
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Leadership, Mentoring, Coaching, Communication, Adaptability, Team Management, Google Spreadsheet, Microsoft Excel
Specialization
Candidates should be final year students or recent graduates with a minimum GPA of 2.75 and must possess a valid SIM C. They should also be committed to a 15-month program and willing to be placed throughout Kalimantan.
Amartha Management Trainee Program Business Manager Batch 7 Kalimantan at Amartha
Pontianak, West Kalimantan, Indonesia - Full Time
Skills Needed
Leadership, Mentoring, Coaching, Project Management, Communication, Adaptability, Google Spreadsheet, Microsoft Excel, Team Leadership, Organizational Involvement, Commitment, Impact, Result Orientation
Specialization
Candidates must be final year students or recent graduates with at least a Diploma 3 and a minimum GPA of 2.75. They should possess a valid SIM C, be proficient in Google Spreadsheet and Microsoft Excel, and demonstrate strong communication and adaptability skills.
Amartha Management Trainee Program Business Manager Batch 9 Sumatera at Amartha
Jambi City, Jambi, Indonesia - Full Time
Skills Needed
Leadership Training, Mentoring, Coaching, Project Improvement, Communication Skills, Result Orientation, Adaptability, Google Spreadsheet, Microsoft Excel, Organizational Involvement
Specialization
Candidates must be final year students or recent graduates with a minimum GPA of 2.75 and a valid SIM C. They should be committed to a 15-month program and willing to be placed throughout Sumatera.
CMA / LPN - Urgent Care at Thedacare
Town of Algoma, Wisconsin, United States - Full Time
Skills Needed
Patient Centered Care, Vital Signs, Medication Reconciliation, Electronic Health Record, Patient Education, Documentation Support, Collaboration, Chronic Disease Tracking, Basic Life Support, Compassionate Care, Professional Development, Teamwork, Communication, Safety Practices, Health Screening, Preventative Services
Specialization
Candidates must have valid certification as a Medical Assistant or a Licensed Practical Nurse in Wisconsin. Basic Life Support certification from the American Heart Association is also required.
CMA / LPN - Urgent Care at Thedacare
Town of Algoma, Wisconsin, United States - Full Time
Skills Needed
Patient Centered Care, Vital Signs Monitoring, Medication Reconciliation, Electronic Health Record Documentation, Patient Education, Collaboration, Chronic Disease Tracking, Basic Life Support
Specialization
Candidates must have valid certification as a Medical Assistant or a Licensed Practical Nurse in Wisconsin. Basic Life Support certification from the American Heart Association is also required.
Director of Product at Vicarius
Tel Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Product Management, Cybersecurity, Product Strategy, Roadmap Execution, Team Leadership, Customer Engagement, Technical Depth, Business Impact, Product Led Growth, Gtm Narrative, Collaboration, Complex Problem Solving, Market Representation, Use Case Development, Vulnerability Management
Specialization
Candidates should have over 10 years of experience in Product Management with a strong background in cybersecurity. They must demonstrate the ability to balance customer value, technical depth, and business impact.
Experience Required
Minimum 10 year(s)
Game Master - Front Desk (Part Time) at Red Door Experiences LLC
San Mateo, California, United States - Full Time
Skills Needed
Customer Service, Strong Personalities, Enthusiastic Attitude, Interpersonal Communication, Punctuality, Team Player, Fast Paced Environment, Basic Computer Knowledge, Willingness To Learn
Specialization
Candidates should have strong customer service skills and a positive attitude. Being punctual, responsible, and able to work in a fast-paced environment is essential.
Commis de Salle (H/F) - Villa Gallici at Sige Relais Chateaux
Aix-en-Provence, Provence-Alpes-Cote d'Azur, France - Full Time
Skills Needed
Teamwork, Customer Service, Attention To Detail, Dynamic, Passion For Hospitality, Organizational Skills, Communication Skills, Knowledge Of Hygiene Standards
Specialization
Previous experience in restaurant service is preferred, along with excellent customer service skills and the ability to work under pressure. Knowledge of hygiene and safety standards is essential, and proficiency in English is a plus.
Guest Laundry Attendant at Accor
Baghdad, Baghdad Governorate, Iraq - Full Time
Skills Needed
Laundry Equipment Operation, Customer Service, Attention To Detail, Time Management, Organizational Skills, Computer Skills, Physical Stamina, Friendly Attitude
Specialization
Candidates should have previous experience in laundry services or hospitality, with strong attention to detail and excellent time management skills. A friendly, customer-focused attitude and the ability to lift up to 25 pounds are also required.
Senior AI Engineer (AI Agents - New Product) at monday.com
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Ai Agents, Software Engineering, Llm Orchestration, Memory Management, Agentic Reasoning, Problem Solving, Collaboration, Architecture Design
Specialization
Candidates should have production AI experience and a strong engineering foundation with at least 4 years of software engineering experience. Familiarity with the modern AI stack and experience with agent frameworks are also required.
Experience Required
Minimum 5 year(s)
Founding Software Engineer (AI Agent - New Product) at monday.com
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
Fullstack Mastery, React, Typescript, Web Development, Devops, Infrastructure, Database Management, Ci/Cd, Product Strategy, Ui/Ux, Entrepreneurial Mindset, Technical Decision Making, User Feedback, Agile Development, Ai Integration, Speed Of Execution
Specialization
Candidates should have a history of building web products from 0 to 1 and possess over 4 years of experience in modern web development. Familiarity with React/TypeScript, server-side languages, and DevOps practices is essential.
Experience Required
Minimum 5 year(s)
Sales Manager - Saudi at Accor
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Sales Experience, Guest Needs Focus, Communication Skills, Interpersonal Skills, Problem Solving, Reliability
Specialization
Relevant sales experience is preferred, along with excellent communication and interpersonal skills. The candidate should be highly responsible, reliable, and able to focus on guest needs.
Experience Required
Minimum 2 year(s)
Guest Relations Hostess at Accor
Baghdad, Baghdad Governorate, Iraq - Full Time
Skills Needed
Guest Service, Communication, Interpersonal Skills, Problem Solving, Multitasking, Professional Appearance, Hospitality Management, Customer Service, Check In, Check Out, Guest Relations, Feedback Management, Coordination, Vip Support, Local Attractions, Grooming Standards
Specialization
A diploma or degree in Hospitality Management or a related field is preferred, along with previous experience in guest relations or customer service. Excellent communication skills and the ability to work flexible shifts are also required.
Testing with shahar2 at myInterview
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify any requirements. It appears to be an entry-level position.
Testing with shahar at myInterview
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
No specific requirements are mentioned in the job posting. The position appears to be entry-level.
VP Monetization at Play Perfect
Tel-Aviv, Tel-Aviv District, Israel - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify any particular requirements. However, a significant level of experience in monetization and related fields is implied.
Experience Required
Minimum 5 year(s)
Career Advisor at Devoteam
Amman, Amman, Jordan - Full Time
Skills Needed
Career Development, Employee Engagement, Performance Management, Talent Management, Learning And Development, Communication, Teamwork, Data Analysis, Mentorship, Succession Planning, Skill Enhancement, Curiosity, Innovation, Fairness, Collaboration, Results Driven
Specialization
Candidates should have 3-7 years of experience in Human Resources and a Bachelor's degree in Business Administration or a relevant field. Strong communication skills and a desire to work collaboratively are essential.
Experience Required
Minimum 5 year(s)