About the job

CUB Sydney | Relationship Manager

Build relationships. Create connections. Drive retention.

Join a high-performing team powering the success of some of Australia’s most ambitious business leaders.

Backed by Mark Bouris and Daniel Hakim, CUB (Club of United Business) is building Australia’s most iconic private business community. We’re looking for a standout Relationship Manager to own a portfolio of members and deliver an exceptional experience from onboarding through to renewal.

This is a people-first role. You’ll build genuine relationships with successful entrepreneurs, understand their goals, connect them with the right people and opportunities, and ensure they get real value from their CUB membership.

• What you'll doOwn and manage a portfolio of members, becoming their trusted point of contact.
• Build strong, long-term member relationships through regular 1:1 engagement.
• Drive member engagement, satisfaction and retention across the membership lifecycle.
• Conduct member inductions, connection meetings and renewal meetings.
• Identify opportunities to create value through introductions, networking, events and personalised engagement.
• Own the renewal process, including identifying retention risks and managing renewal outcomes.
• Plan and execute private member lunches and events.
• Support CUB events and actively network with members to ensure everyone feels welcome and connected.
• Collaborate with our Community and Engagement teams to deliver an exceptional member experience.

What we're looking for

We’re looking for a genuine people person who loves meeting people, building relationships and making connections.

Ideally, you’ll have:

• 2+ years’ experience in Relationship Management, Account Management, Client Success, Customer Success, Business Development or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• A natural ability to build rapport and establish trust quickly.
• Strong stakeholder and relationship management skills.
• Confidence in 1:1 conversations with business owners and senior professionals.
• A proactive, organised and commercially minded approach.
• Strong networking skills and high emotional intelligence.
• A genuine interest in business, entrepreneurship, networking and personal growth.