POSITION OVERVIEW

Vencer Group is seeking a highly skilled, extroverted Senior Technical Analyst with deep technical expertise in Windows Server, Azure, and IT infrastructure management. The ideal candidate will possess strong problem-solving skills, project management experience, and a customer-first mindset. This role requires a hands-on technical professional with MSP experience and a proven track record of executing complex IT projects, supporting diverse IT environments, and driving operational excellence.
The ideal candidate thrives in a fast-paced, dynamic environment, demonstrates a strong track record of service delivery, and is dedicated to ensuring successful outcomes. As a highly collaborative individual, you are ready to execute successful projects, proposals and infrastructure deployments. You are capable of managing the changing dynamics of projects and client expectations. You design solutions to support business objectives. Preference for someone who has worked in the MSP space in a 5+ years.

PERSONAL AND PROFESSIONAL SKILLS:

· Strong analytical and troubleshooting skills with the ability to communicate technical solutions clearly.
· Excellent documentation and organizational skills, ensuring accuracy and consistency in service delivery and time tracking.
· Strong interpersonal skills with the ability to work collaboratively within a team-oriented environment.
· Experience in working within an MSP environment, managing multiple client accounts and diverse infrastructures.
· Project management capabilities, including planning, execution, and post-project reviews.

DESIRED SKILLS AND EXPERIENCE

· 10+ years of hands-on experience in IT infrastructure support, including server, networking, and cloud technologies.

· 5+ years working for a MSP or IT Service Provider

• Deep expertise with Windows Server, Microsoft 365, and Azure cloud services, and various other common IT platforms (virtualization, backups, etc.)
• Extroverted, self-motivated, detail-oriented, organized, and results-driven – experienced in managing and delivering projects within scope, timeline, and budget.
• Proficiency in networking concepts including firewalls, VLANs, VPNs, and security best practices.
• Experience working with MFA, EDR/MDR, Email Security, RMM, PSA, and other common MSP platforms
• Proven ability to build and maintain long-term client relationships with a focus on exceptional service.
• Excellent communication and interpersonal skills, with high emotional intelligence.
• Strong prioritization and multitasking abilities in a high paced work environment
• Capable of “deep diving” into technology solutions and creating actionable recommendations and plans
• Comprehension of business operations, specifically in small and midsized oil and gas companies.
• Industry certifications such as Microsoft, Azure, ITIL, or PMP are a plus but not mandatory.