Senior IT Engineer - IE07BE
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The Hartford’s RE&A Observability team is looking for a highly motivated and experienced Senior Observability Engineer Lead with expertise in Splunk, Dynatrace, and other industry observability tools.
The Senior Observability Engineer Lead will ensure the reliability of IT services, focusing on the developer experience. This role requires a “build-to-manage” mindset, strong problem-solving skills, and innovative thinking applied to designing, building, testing, deploying, changing, and maintaining services, leveraging deep engineering expertise. Experience in managing AI-based systems is a plus.
Key success metrics include service stability, effective software delivery, utilization of customer-based observability practices, and achieving top industry-leading operating norms within tools.

The Senior Observability Engineer Lead will also contribute to the ongoing advancement of the RE Insights practice within and beyond their area of responsibility. This includes assisting with road map development, vision, strategy, RE practices post-mortem, and vendor management tasks such as MOR, QBR, and contracts.

• Guide the use of best-in-class software engineering standards and design practices for instrumenting code and application technology stacks for Splunk, Dynatrace, and Akamai. Enable the generation of relevant metrics on overall technology health, including availability, performance, quality, technical debt, and resiliency.
• Function as the go-to technical expert for the applications supported, requiring depth and breadth of knowledge in Splunk, Dynatrace and related technologies. Provide expertise in applications, integration, interfaces, and the business domain to drive insights and improvements.
• Leverage Splunk and Dynatrace Gen AI capabilities to enhance predictive analytics and automated incident response. Utilize AI-driven insights to proactively identify and address potential issues, ensuring optimal performance and reliability of IT services.

Insights Solution Responsibilities:

• Enable alerting, monitoring, service intelligence, noise reduction, self-healing, dashboards (Critical user journeys), and overall insights using Splunk ITSI, Dynatrace, to support all LOBs within the organization.
• Enhance the delivery flow by engineering solutions with Splunk ITSI, Dynatrace to increase delivery speed while adhering to technology standards for sustained reliability.
• Progressively implement preventative controls and drive increased automation and self-healing capabilities using Splunk ITSI, Dynatrace. Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions leveraging the capabilities of Splunk ITSI, Dynatrace.

IT Ops Responsibilities:

• Ensure operational excellence. Independently drive the triaging and service restoration of all high-impact incidents to minimize the mean time to service restoration and impact the business. Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.
• System Thinking, end-to-end and broad understanding of enterprise architectures and distributed systems.
• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.
• Hands on experience with Performance and Observability tools such as Splunk ITSI (IT Service Intelligence), Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools.
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai etc.
• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Knowledge of complex traditional and modern enterprise architectures and systems. Strong hybrid cloud experience (private and public) across various service delivery models – SRE, IaaS, PaaS, SaaS.
• Effective communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business unit.

This role will have a Hybrid work arrangement, with the expectation of working in an office 3 days a week (Tuesday through Thursday) from Hartford, CT. Charlotte, NC. Chicago, IL. or Columbus, OH.
Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$115,760 - $173,640
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

The Senior Observability Engineer Lead will also contribute to the ongoing advancement of the RE Insights practice within and beyond their area of responsibility. This includes assisting with road map development, vision, strategy, RE practices post-mortem, and vendor management tasks such as MOR, QBR, and contracts.

• Guide the use of best-in-class software engineering standards and design practices for instrumenting code and application technology stacks for Splunk, Dynatrace, and Akamai. Enable the generation of relevant metrics on overall technology health, including availability, performance, quality, technical debt, and resiliency.
• Function as the go-to technical expert for the applications supported, requiring depth and breadth of knowledge in Splunk, Dynatrace and related technologies. Provide expertise in applications, integration, interfaces, and the business domain to drive insights and improvements.
• Leverage Splunk and Dynatrace Gen AI capabilities to enhance predictive analytics and automated incident response. Utilize AI-driven insights to proactively identify and address potential issues, ensuring optimal performance and reliability of IT services

Insights Solution Responsibilities:

• Enable alerting, monitoring, service intelligence, noise reduction, self-healing, dashboards (Critical user journeys), and overall insights using Splunk ITSI, Dynatrace, to support all LOBs within the organization.
• Enhance the delivery flow by engineering solutions with Splunk ITSI, Dynatrace to increase delivery speed while adhering to technology standards for sustained reliability.
• Progressively implement preventative controls and drive increased automation and self-healing capabilities using Splunk ITSI, Dynatrace. Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions leveraging the capabilities of Splunk ITSI, Dynatrace

IT Ops Responsibilities:

• Ensure operational excellence. Independently drive the triaging and service restoration of all high-impact incidents to minimize the mean time to service restoration and impact the business. Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.
• System Thinking, end-to-end and broad understanding of enterprise architectures and distributed systems.
• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.
• Hands on experience with Performance and Observability tools such as Splunk ITSI (IT Service Intelligence), Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools.
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai etc.
• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Knowledge of complex traditional and modern enterprise architectures and systems. Strong hybrid cloud experience (private and public) across various service delivery models – SRE, IaaS, PaaS, SaaS.
• Effective communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business unit