Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à
careers@ontariohealth.ca
. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.
To obtain a French translation of the following job posting, please email
careers@ontariohealth.ca
. Requests will be addressed within three business days, and the application window will be extended by three business days.
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
- Fully paid medical, dental and vision coverage from your first day
- a health care spending or wellness spending account
- a premium defined benefit pension plan
- three personal days and two float days annually
- three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
- career development opportunities
- a collaborative values-based team culture
- a wellness program
- a hybrid working model
- participation in
Communities of Inclusion
Want to make a difference in your career? Consider this opportunity.
Here is what you will be doing:
The Information Management, Decision Support and Analytics (IMDA) division at Ontario Health is responsible for overseeing information management and information technology initiatives (IM/IT) with a strategic focus on improving access, quality, and efficiency of patient care.
IMDA is responsible for several initiatives and applications including the Wait Times Information System, the Emergency Room/Alternate Level of Care (ER/ALC) Information Strategy, the Electronic Canadian Triage, Acuity Scale (eCTAS) application, and the Ontario Renal Reporting System (ORRS). The Implementation and Support unit within IMDA is responsible for supporting change management with our external partners as it pertains to the deployment and maintenance of healthcare information management systems, additionally we are responsible for maintaining excellent client relationships throughout the operational support lifecycle.
The Manager, Implementation Support Services will be accountable for the Training and Implementation Teams as well as the Senior Service Specialists with a focus on coordination of services/support and operational process management.
Here is what you will need to be successful:
Manages a team of individuals responsible for the following areas:
- Implementation Services
- Maintain and refine the common project‑management framework—templates, stage‑gates, and checklists—for use by Implementation & Support (I&S) project teams.
- Coordinate portfolio‑review sessions to help teams balance capacity, risk, and value when assigning resources.
- Guide end‑to‑end delivery for moderate‑to‑large projects by proactively clearing roadblocks and ensuring scope, timeline, budget, and quality targets are met.
- Provide practical project‑support services (tools, reporting packs, coaching) that promote consistency and accelerate time‑to‑value.
- Prepare concise performance dashboards tracking schedule, cost, effort, and customer feedback; share insights with I&S leadership for continual improvement.
- Risk & Issue Management
- Embed a consistent risk‑management approach across I&S projects and operational work, covering identification, assessment, response planning, and ongoing monitoring.
- Maintain the central Risk and Issue Logs; verify ownership, action plans, and escalation paths are clear and up to date.
- Facilitate periodic risk reviews with clinical, technical, and vendor partners; drive mitigation strategies that safeguard patient outcomes and project objectives.
- Knowledge & Process Management
- Curate the I&S Knowledge Repository (process maps, SOPs, lessons learned) and promote its use through onboarding guides and “lunch‑and‑learn” sessions.
- Lead focused process‑improvement efforts using Lean or similar tools to reduce cycle time and standardize work practices.
- Report on process health and maturity via agreed KPIs; recommend incremental enhancements.
- Communications & Change Enablement
- Develop and execute practical communication plans for project releases, service updates, and operational changes—clearly defining audiences, messages, and channels.
- Produce high‑quality collateral (slide decks, infographics, newsletters, release notes) that follow Ontario Health brand and accessibility standards.
- Track communication reach and feedback; refine tactics based on simple analytics and stakeholder input.
- Training Services Coordination
- Oversee training‑needs assessments to pinpoint knowledge gaps for internal staff and external users.
- Coordinate the design and delivery of blended learning (virtual sessions, self‑paced modules, bite‑sized videos) aligned with project rollouts and process changes.
- Evaluate training effectiveness through post‑session surveys, on‑the‑job checks, and simple ROI
Education and Experience
- An Undergraduate Degree in Information Management, Business Administration, Health Sciences, Health Administration or Health Informatics or related field or equivalent work experience, is required
- Minimum of eight years of overall working experience including four years or more in a management position
- Project Management experience leading projects, including risk and issues management (in a healthcare environment is an asset)
- Experience in change management and continuous process improvement
- Proven ability to establish positive working relationships, must be team-oriented, posses a positive attitude and works well with a broad variety of teams and individuals
- Demonstrated people management skills to produce high quality team results and outcomes, including coaching and performance evaluation
Knowledge and Skills
- Track record of overseeing comprehensive risk and issue management, ensuring consistent assessment, mitigation planning, and timely escalation through centralized logs.
- Experienced in steering prioritization and resource‑balancing discussions, aligning project mix with capacity, risk, and business value while coaching team leads on trade‑off decisions.
- Proven ability to lead teams in applying structured project‑management frameworks (PMBOK, PRINCE2, Agile / Hybrid), setting stage‑gate controls and guiding staff in schedule, cost, and benefits‑realization tracking.
- Demonstrated success in directing continuous‑improvement initiatives, leveraging Lean or Six Sigma tools to standardize processes and embed a culture of incremental enhancement across support functions.
- Skilled at crafting and supervising execution of stakeholder‑centric communication plans, producing executive‑level briefings, infographics, and release notes that meet brand and accessibility standards.
- Leadership in designing, delivering, and evaluating blended learning programs, guiding instructional staff and subject‑matter experts to address identified knowledge gaps.
- Exceptional facilitator and relationship builder, fostering psychological safety, resolving conflicts, and mentoring multidisciplinary teams toward high performance.
- Data‑informed decision maker, directing the creation and interpretation of operational dashboards to surface insights and drive corrective actions.
- Highly organized and adaptable, able to delegate effectively, reprioritize swiftly, and maintain accountability for scope, timeline, and quality in a dynamic environment.
- Advanced proficiency with Microsoft 365 and SharePoint administration; ability to mentor staff on collaboration, document management, and workflow automation tools.
- Committed to cultivating a healthy, values‑based culture, modeling professionalism, adaptability, and forward‑thinking to inspire continuous service excellence.
Location: Ontario (currently hybrid; subject to change)
LN-AH1
LI-Hybrid
Employment Type:
Permanent Full time
Contract Length:
N/A
Salary Band:
Band 7
External Application Deadline Date:
May 30, 2025
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email
careers@ontariohealth.ca
and a member of the team will connect with you within 48 hours.
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