Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium

Hospitality Jobs in Australia

About 1896 results in (3) seconds Clear Filters

Jobs Search

About 1896 results in (3) seconds
Sales Consultant at Travel Leisure Co
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Sales, Customer Engagement, Travel Passion, Presentation Skills, Commitment, Dedication, Sales Process Execution
Specialization
Candidates must be passionate about travel and possess a driven, dedicated, and committed attitude with a 'whatever it takes' approach to secure success. The role seeks individuals motivated to build a long-term career within a growing, industry-leading organization.
Casual Guest Service Agent/ Front Office Receptionist at Great Southern Hotel Brisbane
Brisbane, Queensland, Australia - Full Time
Skills Needed
Front Office
Specialization
Current first aid certificate and rsa required
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Housekeeper / Cleaner at Minor International
Sunshine Coast Regional, Queensland, Australia - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Fitness, Communication Skills, Chemical Safety, Teamwork, Customer Service, Operational Efficiency
Specialization
Candidates should have strong attention to detail, good physical stamina, and the ability to work in a team-oriented environment. Prior experience in housekeeping is highly regarded, and availability for a rotating roster including weekends is required.
Conference Sales & Events Manager at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Conference Management, Event Management, Sales, Team Leadership, Project Management, Budgeting, Communication, Problem Solving, Negotiation, Ms Office, Strategic Marketing, Vendor Management, Customer Experience, Upselling
Specialization
The ideal candidate must have proven experience in conference and events management along with strong sales capabilities. Proficiency in MS Office and a solid understanding of project management concepts are required to effectively manage stakeholders and budgets.
Experience Required
Minimum 2 year(s)
Common Area Cleaner at Minor International
Bulga, New South Wales, Australia - Full Time
Skills Needed
Cleaning, Attention To Detail, Teamwork, Safety Protocols, Equipment Use, Communication, Time Management, Prioritization, Proactive Attitude, Work Ethic, Physical Stamina
Specialization
Successful candidates should possess strong attention to detail and a commitment to high cleanliness standards, with previous resort or hotel experience being highly regarded. Applicants must have good physical fitness for repetitive tasks and the ability to work flexible hours, including weekends, while maintaining professional communication skills.
Spa Therapist at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Perth, Western Australia, Australia - Full Time
Skills Needed
Massage Therapy, Facial Treatments, Body Scrub/Wrap Experiences, Manicures, Pedicures, Customer Care, Time Management, Teamwork, Autonomy, Biologique Recherche, Lagaia Unedited
Specialization
Candidates must possess a Diploma or Cert IV in Beauty Therapy or Massage Therapy and have a minimum of one year of industry experience. Essential attributes include excellent time management skills and the ability to work both collaboratively in a team and autonomously.
Common Area Housekeeper / Cleaner at Minor International
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Cleaning, Maintenance, Teamwork, Safety Protocols, Equipment Operation, Communication, Time Management, Prioritization, Attention To Detail, Physical Stamina, Proactive Attitude
Specialization
Successful candidates should possess strong attention to detail and a commitment to high cleanliness standards, with previous resort or hotel experience being highly regarded. The role demands good physical fitness and stamina for repetitive tasks, along with professional communication skills and the ability to work flexibly, including weekends.
General Manager at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Strategic Leadership, Operational Management, P&L Accountability, Revenue Management, Stakeholder Management, Event Operations, Team Development, Financial Performance, Hospitality Management, Culture Building, Commercial Acumen, Crisis Management, Relationship Building, Guest Experience Management, Leadership
Specialization
The ideal candidate has proven experience as a General Manager, ideally managing a cluster of hotels, with strong financial and P&L accountability. They must be a strategic leader capable of managing complex operations and fostering a high-performing team culture.
Experience Required
Minimum 10 year(s)
Food & Beverage Service Supervisor at Fairfield Inn Suites by Marriott Mansfield
Melbourne, Victoria, Australia - Full Time
Skills Needed
Teamwork, Guest Service, Supervision, Training, Scheduling, Inventory Management, Safety Procedures, Communication, Problem Solving, Coaching, Organization, Quality Control, Time Management, Conflict Resolution, Attention To Detail, Physical Stamina
Specialization
Candidates should have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is preferred.
Experience Required
Minimum 2 year(s)
Housekeeping/Cleaner at Minor International
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Fitness, Stamina, Communication Skills, Chemical Safety, Team Collaboration, Customer Service
Specialization
Candidates should have strong attention to detail and the physical stamina to perform repetitive cleaning tasks. Prior experience in housekeeping is highly regarded, along with the ability to work flexible hours including weekends.
Finance - Purchasing Internship at Fairfield by Marriott Cincinnati Uptown
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hotel Operations, Purchasing, Finance, Customer Service, Teamwork, Communication, Problem Solving, Time Management
Specialization
Candidates must be current college or university students to be considered for the internship. The program is aimed at those looking to explore and kickstart their careers in the travel industry.
People & Culture Manager – Mercure/ibis Perth at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Human Resources, Employee Relations, Industrial Relations, Communication, Negotiation, Interpersonal Skills, Coaching, Attention To Detail, Organizational Skills, Recruitment, Onboarding, Learning & Development, Diversity, Equity, Inclusion, Performance Management
Specialization
Candidates must have a tertiary qualification in Human Resources or a related field and at least five years of experience in HR, preferably in hospitality. Strong knowledge of Australian employment legislation and excellent communication skills are essential.
Experience Required
Minimum 5 year(s)
Food & Beverage Attendant - In Room Dining at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Food And Beverage Service, Attention To Detail, Time Management, Teamwork, Safety Compliance, Cleaning, Inventory Management, Professionalism, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a warm and welcoming demeanor, excellent communication skills, and a passion for the hospitality industry. A valid NSW Responsible Service of Alcohol (RSA) certificate and Australian working rights are required.
Food & Beverage Supervisor at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Food & Beverage Operations, Team Leadership, Staff Training, Guest Service, Hygiene Compliance, Safety Standards, Rostering, Stock Control, Ordering, Micros Pos, Communication Skills, Conflict Resolution, Hospitality Management, Beverage Knowledge
Specialization
Candidates must have previous supervisory experience in a hospitality or hotel environment and possess a current Responsible Service of Alcohol (RSA) certificate. Strong communication skills and a solid knowledge of beer, wine, spirits, and cocktails are essential for this role.
Experience Required
Minimum 2 year(s)
Concierge at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Perth, Western Australia, Australia - Full Time
Skills Needed
Customer Service, Responsible Service Of Alcohol, Food Safety, Local Area Knowledge, Communication, Problem Solving, Concierge Services, Guest Relations
Specialization
Candidates must hold a Responsible Service of Alcohol (RSA) certification, I’m Alert Food Safety Certification, and an unrestricted WA driver’s licence. Additionally, applicants must possess comprehensive knowledge of the local area and have unrestricted working rights for Australia.
Chief Engineer - Emirates Wolgan Valley, A Ritz-Carlton Lodge at TownePlace Suites by Marriott Atlanta Alpharetta
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Management, Maintenance Operations, Budget Management, Capital Expenditure Projects, Preventative Maintenance, Energy Conservation, Regulatory Compliance, Emergency Response, Hvac R, Electrical Systems, Plumbing, Life Safety Systems, Asset Protection, Team Leadership, Customer Service
Specialization
Candidates need either a high school diploma with 4 years of relevant experience or a 2-year degree in a related field with 2 years of experience, along with technical training in HVAC-R, electrical, or plumbing. A key requirement is the ability to supervise engineering staff and manage property operations and maintenance standards effectively.
Experience Required
Minimum 2 year(s)
Teppanyaki Chef (Misono Restaurant) at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Teppanyaki, Sushi, Pan Asian Cuisine, Communication Skills, English Language Skills, Food Preparation, Food Presentation, Portion Control, Sanitization, Stock Monitoring, Creative Food Approaches, Grooming Standards, Shift Work
Specialization
Successful candidates must possess good knowledge of teppanyaki, sushi, and pan-Asian cuisine, along with solid English communication skills and previous Teppanyaki Chef experience. They should also approach food creatively, maintain excellent grooming standards, and be able to work varied shifts including weekends.
Maintenance Officer at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
General Maintenance, Repairs, Preventative Maintenance, Routine Inspections, Plant And Equipment Maintenance, Safety Compliance, Whs, Problem Solving, Attention To Detail, Time Management, Teamwork
Specialization
Candidates should have previous experience in hotel or building maintenance and possess strong problem-solving skills. A trade qualification or hands-on maintenance experience is considered an advantage.
F&B Service Expert at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Melbourne, Victoria, Australia - Full Time
Skills Needed
Guest Service, Food And Beverage Service, Table Setting, Kitchen Communication, Professional Appearance, Rsa (Responsible Service Of Alcohol), Self Motivation, Problem Solving, Fast Paced Environment Adaptability
Specialization
Candidates must possess an up-to-date RSA certification and relevant experience in a similar role, along with the legal right to work in Australia. The ideal applicant is self-motivated, driven, energized by fast-paced environments, and equipped with smart solutions and a can-do attitude.
Guest Experience Expert - Executive Lounge at Courtyard by Marriott Keene
Brisbane, Queensland, Australia - Full Time
Skills Needed
Guest Service, Communication, Attention To Detail, Operational Management, Food And Beverage Service, Collaboration, Problem Solving, Customer Experience, Time Management, Initiative, Personal Presentation, Confidentiality, Safety Awareness, Report Completion, Local Area Knowledge, Service Delivery
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. Strong communication skills and a warm presence are essential for success in this role.
Sales Consultant at Travel Leisure Co
Port Douglas, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sales, Customer Engagement, Travel Passion, Presentation Skills, Commitment, Dedication, Sales Process Execution

Industry

Hospitality

Description
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine As a Sales Consultant, you will be: Engaging with our customers to help them get on vacation! Be passionate about vacations and travel Confidently present out new exclusive and exciting packages to our existing owners. This is a simple, non-intrusive or complicated sales process where you are bound to have lots of fun! Driven, dedicated and committed with a ‘whatever it takes attitude Be rewarded for your success in a worldwide, industry-leading organisation Motivated to secure a long-term career, not just a job! How You’ll Be Rewarded Build your career with an international value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include: Base Salary + Attractive Commissions Paid Company onboarding Discounted Hotel and Resort stays globally Subsidised Private Health Insurance Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
The Sales Consultant will be responsible for engaging with customers to help them arrange vacations and confidently presenting new, exclusive, and exciting packages to existing owners. This role involves a simple, non-intrusive sales process focused on turning vacation inspiration into exceptional experiences.
Sales Consultant at Travel Leisure Co
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Sales, Customer Engagement, Travel Passion, Presentation Skills, Commitment, Dedication, Sales Process Execution
Specialization
Candidates must be passionate about travel and possess a driven, dedicated, and committed attitude with a 'whatever it takes' approach to secure success. The role seeks individuals motivated to build a long-term career within a growing, industry-leading organization.
Casual Guest Service Agent/ Front Office Receptionist at Great Southern Hotel Brisbane
Brisbane, Queensland, Australia - Full Time
Skills Needed
Front Office
Specialization
Current first aid certificate and rsa required
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Housekeeper / Cleaner at Minor International
Sunshine Coast Regional, Queensland, Australia - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Fitness, Communication Skills, Chemical Safety, Teamwork, Customer Service, Operational Efficiency
Specialization
Candidates should have strong attention to detail, good physical stamina, and the ability to work in a team-oriented environment. Prior experience in housekeeping is highly regarded, and availability for a rotating roster including weekends is required.
Conference Sales & Events Manager at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Conference Management, Event Management, Sales, Team Leadership, Project Management, Budgeting, Communication, Problem Solving, Negotiation, Ms Office, Strategic Marketing, Vendor Management, Customer Experience, Upselling
Specialization
The ideal candidate must have proven experience in conference and events management along with strong sales capabilities. Proficiency in MS Office and a solid understanding of project management concepts are required to effectively manage stakeholders and budgets.
Experience Required
Minimum 2 year(s)
Common Area Cleaner at Minor International
Bulga, New South Wales, Australia - Full Time
Skills Needed
Cleaning, Attention To Detail, Teamwork, Safety Protocols, Equipment Use, Communication, Time Management, Prioritization, Proactive Attitude, Work Ethic, Physical Stamina
Specialization
Successful candidates should possess strong attention to detail and a commitment to high cleanliness standards, with previous resort or hotel experience being highly regarded. Applicants must have good physical fitness for repetitive tasks and the ability to work flexible hours, including weekends, while maintaining professional communication skills.
Spa Therapist at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Perth, Western Australia, Australia - Full Time
Skills Needed
Massage Therapy, Facial Treatments, Body Scrub/Wrap Experiences, Manicures, Pedicures, Customer Care, Time Management, Teamwork, Autonomy, Biologique Recherche, Lagaia Unedited
Specialization
Candidates must possess a Diploma or Cert IV in Beauty Therapy or Massage Therapy and have a minimum of one year of industry experience. Essential attributes include excellent time management skills and the ability to work both collaboratively in a team and autonomously.
Common Area Housekeeper / Cleaner at Minor International
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Cleaning, Maintenance, Teamwork, Safety Protocols, Equipment Operation, Communication, Time Management, Prioritization, Attention To Detail, Physical Stamina, Proactive Attitude
Specialization
Successful candidates should possess strong attention to detail and a commitment to high cleanliness standards, with previous resort or hotel experience being highly regarded. The role demands good physical fitness and stamina for repetitive tasks, along with professional communication skills and the ability to work flexibly, including weekends.
General Manager at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Strategic Leadership, Operational Management, P&L Accountability, Revenue Management, Stakeholder Management, Event Operations, Team Development, Financial Performance, Hospitality Management, Culture Building, Commercial Acumen, Crisis Management, Relationship Building, Guest Experience Management, Leadership
Specialization
The ideal candidate has proven experience as a General Manager, ideally managing a cluster of hotels, with strong financial and P&L accountability. They must be a strategic leader capable of managing complex operations and fostering a high-performing team culture.
Experience Required
Minimum 10 year(s)
Food & Beverage Service Supervisor at Fairfield Inn Suites by Marriott Mansfield
Melbourne, Victoria, Australia - Full Time
Skills Needed
Teamwork, Guest Service, Supervision, Training, Scheduling, Inventory Management, Safety Procedures, Communication, Problem Solving, Coaching, Organization, Quality Control, Time Management, Conflict Resolution, Attention To Detail, Physical Stamina
Specialization
Candidates should have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is preferred.
Experience Required
Minimum 2 year(s)
Housekeeping/Cleaner at Minor International
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Fitness, Stamina, Communication Skills, Chemical Safety, Team Collaboration, Customer Service
Specialization
Candidates should have strong attention to detail and the physical stamina to perform repetitive cleaning tasks. Prior experience in housekeeping is highly regarded, along with the ability to work flexible hours including weekends.
Finance - Purchasing Internship at Fairfield by Marriott Cincinnati Uptown
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hotel Operations, Purchasing, Finance, Customer Service, Teamwork, Communication, Problem Solving, Time Management
Specialization
Candidates must be current college or university students to be considered for the internship. The program is aimed at those looking to explore and kickstart their careers in the travel industry.
People & Culture Manager – Mercure/ibis Perth at Accor
Perth, Western Australia, Australia - Full Time
Skills Needed
Human Resources, Employee Relations, Industrial Relations, Communication, Negotiation, Interpersonal Skills, Coaching, Attention To Detail, Organizational Skills, Recruitment, Onboarding, Learning & Development, Diversity, Equity, Inclusion, Performance Management
Specialization
Candidates must have a tertiary qualification in Human Resources or a related field and at least five years of experience in HR, preferably in hospitality. Strong knowledge of Australian employment legislation and excellent communication skills are essential.
Experience Required
Minimum 5 year(s)
Food & Beverage Attendant - In Room Dining at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Food And Beverage Service, Attention To Detail, Time Management, Teamwork, Safety Compliance, Cleaning, Inventory Management, Professionalism, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a warm and welcoming demeanor, excellent communication skills, and a passion for the hospitality industry. A valid NSW Responsible Service of Alcohol (RSA) certificate and Australian working rights are required.
Food & Beverage Supervisor at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Food & Beverage Operations, Team Leadership, Staff Training, Guest Service, Hygiene Compliance, Safety Standards, Rostering, Stock Control, Ordering, Micros Pos, Communication Skills, Conflict Resolution, Hospitality Management, Beverage Knowledge
Specialization
Candidates must have previous supervisory experience in a hospitality or hotel environment and possess a current Responsible Service of Alcohol (RSA) certificate. Strong communication skills and a solid knowledge of beer, wine, spirits, and cocktails are essential for this role.
Experience Required
Minimum 2 year(s)
Concierge at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Perth, Western Australia, Australia - Full Time
Skills Needed
Customer Service, Responsible Service Of Alcohol, Food Safety, Local Area Knowledge, Communication, Problem Solving, Concierge Services, Guest Relations
Specialization
Candidates must hold a Responsible Service of Alcohol (RSA) certification, I’m Alert Food Safety Certification, and an unrestricted WA driver’s licence. Additionally, applicants must possess comprehensive knowledge of the local area and have unrestricted working rights for Australia.
Chief Engineer - Emirates Wolgan Valley, A Ritz-Carlton Lodge at TownePlace Suites by Marriott Atlanta Alpharetta
Sydney, New South Wales, Australia - Full Time
Skills Needed
Engineering Management, Maintenance Operations, Budget Management, Capital Expenditure Projects, Preventative Maintenance, Energy Conservation, Regulatory Compliance, Emergency Response, Hvac R, Electrical Systems, Plumbing, Life Safety Systems, Asset Protection, Team Leadership, Customer Service
Specialization
Candidates need either a high school diploma with 4 years of relevant experience or a 2-year degree in a related field with 2 years of experience, along with technical training in HVAC-R, electrical, or plumbing. A key requirement is the ability to supervise engineering staff and manage property operations and maintenance standards effectively.
Experience Required
Minimum 2 year(s)
Teppanyaki Chef (Misono Restaurant) at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Teppanyaki, Sushi, Pan Asian Cuisine, Communication Skills, English Language Skills, Food Preparation, Food Presentation, Portion Control, Sanitization, Stock Monitoring, Creative Food Approaches, Grooming Standards, Shift Work
Specialization
Successful candidates must possess good knowledge of teppanyaki, sushi, and pan-Asian cuisine, along with solid English communication skills and previous Teppanyaki Chef experience. They should also approach food creatively, maintain excellent grooming standards, and be able to work varied shifts including weekends.
Maintenance Officer at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
General Maintenance, Repairs, Preventative Maintenance, Routine Inspections, Plant And Equipment Maintenance, Safety Compliance, Whs, Problem Solving, Attention To Detail, Time Management, Teamwork
Specialization
Candidates should have previous experience in hotel or building maintenance and possess strong problem-solving skills. A trade qualification or hands-on maintenance experience is considered an advantage.
F&B Service Expert at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Melbourne, Victoria, Australia - Full Time
Skills Needed
Guest Service, Food And Beverage Service, Table Setting, Kitchen Communication, Professional Appearance, Rsa (Responsible Service Of Alcohol), Self Motivation, Problem Solving, Fast Paced Environment Adaptability
Specialization
Candidates must possess an up-to-date RSA certification and relevant experience in a similar role, along with the legal right to work in Australia. The ideal applicant is self-motivated, driven, energized by fast-paced environments, and equipped with smart solutions and a can-do attitude.
Guest Experience Expert - Executive Lounge at Courtyard by Marriott Keene
Brisbane, Queensland, Australia - Full Time
Skills Needed
Guest Service, Communication, Attention To Detail, Operational Management, Food And Beverage Service, Collaboration, Problem Solving, Customer Experience, Time Management, Initiative, Personal Presentation, Confidentiality, Safety Awareness, Report Completion, Local Area Knowledge, Service Delivery
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. Strong communication skills and a warm presence are essential for success in this role.