FOOD AND BEVERAGE MANAGER

Mandarin Oriental New York is looking for a Food and Beverage Manager to join our Food and Beverage Department team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

IT IS COMPANY POLICY TO COMPLY WITH THE AMERICANS WITH DISABILITIES ACT, INCLUDING BY PROVIDING REASONABLE ACCOMMODATIONS THAT DO NOT CONSTITUTE AN UNDUE HARDSHIP ON THE COMPANY. COLLEAGUES OR CANDIDATES SHOULD DIRECT REQUESTS FOR ACCOMMODATION TO THE DIRECTOR OF PEOPLE AND CULTURE.

We’re Fans. Are you

As Food and Beverage, you will responsible for the following duties:

• Maintains expert level knowledge of all menus, all ingredients and techniques including but not exclusive to:
• Current à la carte cocktails.
• Current prix fixe menu cocktails.
• Current beers, both in bottle and on tap.
• Current wines by the glass.
• Current a la carte food items.
• Current prix fixe menu food items.
• All spirits on current menu.
• Participates in pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the day’s service.
• Participates in the development, implementation and management of food and beverage marketing activities as directed by the Director and Assistant Director Food & Beverage
• Maintains and communicate FOH department control and cash handling procedures.
• Assists in the training of new hires and continuing education programs for current staff.
• Assists with organization of private events as directed by the Director and Assistant Director Food & Beverage.
• Ensures the maintenance and compliance of alcohol safety regulations.
• Ensures that The MO Lounge and IRD service team meets and exceeds guest expectations
• Greets guests and maintains welcoming atmosphere with the goal of establishing return guests.
• Ensures that staff maintains a professional attitude and proper appearance and uniform standards.
• Supervises and manages set-up and break-down of dining room before and after service.
• Instructs staff of correct maintenance and use of equipment.
• Maintains and sets expert level example of guest relations.
• Anticipates guest needs and respond promptly.
• Accommodates all requests for information courteously.
• Communicates Person of Note (PON) arrivals and special requests to fellow management.
• Responds to guest complaints with the utmost professionalism and represents the brand at all times and balancing the guest’s best interests with the company’s.
• Monitors and ensures that all aspects of service conform to departmental and brand standards.
• Ensures that MONYC standards are met at all times.
• Accountable for upholding MOQA, FORBES, LQA, LQE standards at all times
• Fully comply with all FLHSS&E and Safe & Sound Procedures standards
• Performs other duties as assigned by the Director and Assistant Food & Beverage.
• Fills in for any FOH position when needed and applicable, including but not limited to: set up, serving, cleaning, and hosting.
• Assists with the maintenance of time and attendance punches of all FOH employees.
• Administers verbal and written testing to FOH staff of menu items as the Director and Assistant Director Food and Beverage
• Reports on the day, guest experience, staff performance, and unusual happenings during end of service report