With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
In the Customer Development function, you will play a pivotal role in unlocking value and fostering lasting relationships with our customers. As a key member of our organization, you will be at the forefront of driving customer success, contributing to our growth, and ensuring a positive experience for every client.

EXPERIENCES & QUALIFICATIONS

• Bachelor’s degree in business administration, Marketing, or a related field is a minimum.
• Minimum of 2 - 5 Years experience in similar role.

SKILLS

• Strong analytical and critical thinking skills to analyse data, market trends, and competitive landscapes.
• Excellent written and verbal communication skills to articulate complex strategies and concepts.
• Sales principles, Negotiation and Customer Management.
• High Level of technical literacy in Microsoft Excel, PowerPoint

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are purpose is to create value and contribute to the organization’s success then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Account/customer management- build, negotiate and execute JBP with eCommerce customers
• Identify Key Categories to win online via exclusive portfolio, offerings, and marketing plans
• Work closely with the Digital Hub team and cross functional teams to build eCommerce excellence
• Keep track on Turnover/Turnover growth, Market share as per our yearly forecast
• Execution KPIs – availability, visibility (search performance) and eCOM content deployment with customers
• Data & Insights – ability to source, identify and convert data into insights, driving actions
• Tracking of eCom plans & campaign executions
• tracking the customer promotional spends vs the allocated budgets.
• Coordinates and tracks all E-commerce operations from collecting payments/cheques, receiving credit notes, following up on Purchase Orders, to the end invoicing.
• Routinely monitors the stocks level of customers
• Streamlines the process of tracking targets & invoicing for the target achievement.
• Partner with all teams to ensure all timelines and campaign ‘going live’ dates are met. Communicate marketing calendar changes and updates on a regular basis to necessary cross functional team
• Tracking & monitoring competition’s & offers and activations across E-com customers.