MINIMUM QUALIFICATION:

• High school diploma or equivalent.
• Three years healthcare, customer services or related job experience preferred.
• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
• Associate or bachelor degree may be accepted in lieu of certification requirements.Typing skills with a minimum of 35 wpm, have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.
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  Additional Details:
  Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
  Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week’s advance notice is preferred

• The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital’s financial policies to all patients.
• Identifies patients who require early financial counseling intervention. Collects on self-pay accounts, co-pay and deductibles.
• Documents financial arrangements. Schedules procedures/follow up appointments.
• Ensures and reviews all demographic data for hospital visits. Cross-trains in other Access Departments and Facilities.
• Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.