Fitness & Wellness Manager
542396

Spa & Wellness

Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Fitness & Wellness Manager to join our Spa & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

ABOUT THE JOB

Based at the Mandarin Oriental Downtown, Dubai within the Spa & Wellness Department in Dubai, the Fitness & Wellness Manager is responsible for, but not limited to, the overall membership programs, fitness & wellness colleagues, complimentary guest activities and private wellness programs. In addition, the Fitness & Wellness Manager is to maintain all operations aspects of all fitness & wellness facilities. Fitness & Wellness Manager reports to Director of Spa & Wellness.

As a Fitness & Wellness Manager, you will be responsible for the following duties:

• Ensure adherence to all corporate policies, SOPs, LQE/MOQA/Forbes standards, and HR strategic guidelines. Support and document learning, development, and training initiatives, maintaining updated matrices and job descriptions.
• Manage daily operations of Spa & Wellness, including pools, fitness centres, and kids club. Handle fitness assessments, member programs, bookings, and wellness activities, acting as the key point of contact for corporate groups.
• Conduct monthly meetings, support colleague career paths, oversee recruitment, scheduling, and training, while ensuring disciplinary procedures and P&C policies are followed.
• Assist in budget preparation, analyse financial reports, conduct monthly inventories, and collaborate on incentive programs to drive business opportunities.
• Address guest complaints, coordinate health consultations, and deliver personalized programs to meet guest needs while ensuring safety and wellness standards.
• Develop and promote fitness and wellness programs, collaborate on marketing efforts, attend industry events, and maintain up-to-date SOPs, systems, and filing for operational efficiency.

As a Fitness & Wellness Manager, we expect from you:

• Tertiary education required, preferably in sport or fitness management.
• Minimum 2 years in a similar role; prior experience in a 5-star hotel is essential; experience in the Middle East and hotel pre-opening is an advantage.
• Strong computer literacy is a must.
• Excellent customer service skills with the ability to understand guest needs independently; clear verbal and written communication in English.
• Capable of conducting personal training sessions and creating membership programs.
• Detail-oriented, well-organized, and able to multitask effectively.

• Ensure adherence to all corporate policies, SOPs, LQE/MOQA/Forbes standards, and HR strategic guidelines. Support and document learning, development, and training initiatives, maintaining updated matrices and job descriptions.
• Manage daily operations of Spa & Wellness, including pools, fitness centres, and kids club. Handle fitness assessments, member programs, bookings, and wellness activities, acting as the key point of contact for corporate groups.
• Conduct monthly meetings, support colleague career paths, oversee recruitment, scheduling, and training, while ensuring disciplinary procedures and P&C policies are followed.
• Assist in budget preparation, analyse financial reports, conduct monthly inventories, and collaborate on incentive programs to drive business opportunities.
• Address guest complaints, coordinate health consultations, and deliver personalized programs to meet guest needs while ensuring safety and wellness standards.
• Develop and promote fitness and wellness programs, collaborate on marketing efforts, attend industry events, and maintain up-to-date SOPs, systems, and filing for operational efficiency