Kids Club - Animation Specialist
543331

Spa & Wellness

Full time
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Animation Specialist to join our Kids Club Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

• Create new and exciting activities to drive enthusiasm for all children in the resort
• Consistently offer professional, friendly and engaging service
• Ensure all children attending the Kids Club have been registered by a parent or guardian
• Open and prepare Kids Club for daily activities; ensuring all supplies and events are ready for the day
• Plan ahead and prepare for activities according to the activity calendar
• Patience in dealing with children and customers
• Ensure a safe, clean and fun environment
• Ensure all equipment is clean and properly maintained, ensuring regular feedback is given to Assistant Director of Leisure & Activities
• Maintain stock of items required for kids’ activities such as paints, crayons, papers, toys, etc. through inventory and ordering new stock when needed
• Responsible for children attending the Kids Club area and always ensure safety and security
• Provide a high level of guest satisfaction through effective communication
• Follow hotel/departmental policies and procedures
• Build rapport with and take a genuine interest in all children and parents utilizing the club’s child activity services. Supervise on-floor operations and staff during shift
• To have a creative and educational activity on daily basis.
• Offer a full, varied, innovative, and targeted calendar of activities and events for boys and girls who visit.
• Maintain the facility and equipment/supplies to company standards for cleanliness and safety.
• Manage team schedules effectively to ensure enough coverage during peak times and vacation clearance during slow times.
• Assist with special projects, events, specialty classes and party planning for the kid’s club program.
• Be fully aware of club’s facilities, timings, promotions and prices.
• Promote the activity center programs and activities.
• Assist parents in program registration and discuss any behavioral issues of child.
• To help keep facilities and equipment clean, neat, and well maintained.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Assist other employees to ensure proper coverage and prompt guest service.
• Support all co-workers and treat them with dignity and respect

As an Animation Specialist, we expect from you:

• Previous experience in the same role in luxury property and resort experience is a plus
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Basic first aid knowledge preferred