OVERVIEW AND OPPORTUNITY:

Achieve Hospitality are currently seeking a talented and experienced Head of Events to lead the Events and Event Sales teams at this prestigious venue.
This luxury resort in Fife, Scotland is renowned for delivering world-class guest experiences across hospitality, leisure, and events. Set in a stunning coastal location, the property features over 200 rooms, two championship golf courses, a premium spa and wellness centre, and a diverse range of dining options including award-winning restaurants.

JOB DESCRIPTION:

In this role you will manage and facilitate corporate events, ensuring financial success and guest satisfaction.
Also responsible for mentoring and leading junior team members (Event Co-ordinator and
Event Planning Administrator).

CANDIDATE REQUIREMENTS:

• 2-3 years’ experience in event planning or hospitality, ideally in a luxury hotel environment.
• Strong understanding of sales contracts, BEOs, event timelines, and billing procedures.
• Proficient in Microsoft Office; experience with hotel systems (e.g. Opera, Delphi) is a plus.
• Excellent communication and interpersonal skills to build client relationships and coordinate across departments.
• Highly organised with strong attention to detail and ability to manage multiple deadlines.
• Confident handling live event changes and resolving issues on the spot.
• Team player with leadership ability to mentor junior staff.
• Committed to delivering outstanding guest service and representing the brand professionally.

ROLE RESPONSIBILITIES:

• Ensure smooth handover from Sales to Events team.
• Adhere to sales contracts (e.g. deposit schedules, rooming list deadlines).
• Build strong relationships with clients through effective planning.
• Deliver excellent guest service standards.
• Offer guidance to clients on event planning to meet expectations and maintain profitability.
• Practice effective revenue and yield management.
• Manage space release policies to maximize room/event space profitability.
• Coordinate thoroughly with all hotel departments.
• Communicate event details clearly via BEOs, resumes, cover sheets.
• Act as liaison during events to manage real-time changes.
• Audit banquet checks and billing for accuracy.
• Finalise post-event billing and follow up on payments.
• Mentor and communicate expectations to Event Co-ordinator and Planning Administrator.
• Be a Brand Ambassador in appearance and manner.