Job Ref: INT22602
Branch: Holiday Inn Express London-Excel
Location: Holiday Inn Express London-Excel
Salary/Benefits: Up to £33,058.00 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: MON-SUN / 07:00-15:00 / 15:00-23:00 / 23:00-07:00
Hours per week: 40
Posted date: 27/02/2025
Closing date: 12/04/2025

WHAT DO WE NEED FROM YOU?

• You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• As AFOM/Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
  Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Please refer the Job description for details